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Business Process (G-suite) Senior Analyst (retainer position)

Home Based - May require travel (Home Based)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Home Based - May require travel (Home Based)
  • Grade: IICA-1, International Individual Contractors Agreement - Junior level
  • Occupational Groups:
    • Information Technology and Computer Science
    • Operations and Administrations
    • Documentation and Information Management
    • Human Resources
    • Sustainable Business Development
  • Closing Date: 2020-04-12

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Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background information - Implementation Practices and Standards (IPS)

Within UNOPS, Implementation Practices and Standards (IPS) is responsible for the UNOPS delivery practices. IPS provides thought leadership, standards and oversight as support to the successful delivery of programmes and projects within UNOPS service lines (infrastructure, procurement, project management, human resources and financial management services). IPS is comprised of the Infrastructure and Project Management Group and the Procurement Group which aims to reduce organizational risks, improve project performance, and promote excellence across UNOPS projects through the Standards Management Framework; and provides organisational oversight on the application of standards. These Groups also support the positioning of UNOPS in the UN system and development sector in Infrastructure, Project Management and Procurement.

Background Information - Job-specific

In 2018, UNOPS initiated a digital shift from Microsoft based products to Google Suite. Starting in January 2020, the entire organization has operated a progressive shift to G-suite. The main G-suite features used by UNOPS are Gmail, Calendar, Google Drive/Docs/Sheets/Slides, Forms, Google+/Currents, Chat, Meet and Data Studio. 

The Portfolio Support team is looking for a Business Analyst (retainer) specializing in G-Suite products to provide ad-hoc technical support to facilitate the transition and adaptation from Microsoft to Google Suite. In particular, s/he will provide technical solutions to re-think how we work and help design management products in the Google environment. This would involve advanced expertise in Google Sheets, Forms, Docs, Data Studio and writing scripts for G-suite apps. 

This is a home-based assignment, which may involve travel to various UNOPS offices, including UNOPS Headquarters (Copenhagen, Denmark). The functions/duties/key results of this job description are generic and may not always be applicable, nor comprehensive, for all missions under this job title.

Terms of reference will be available for each mission or assignment and the retainer can be hired, inter alia, through the UNOPS retainer management tool developed and currently managed by Portfolio Support (PS).

Functional Responsibilities

The functional responsibilities include inter alia: 

  • Adapt existing MS Office / Adobe documents and templates to the G-Suite environment, in line with the technical requirements  

  • Provide advice on an improved document management strategy in G-suite environment

  • Develop/improve standardized document control procedures to cover document management, controlled release and sharing of the documents, version control and document history 

  • Analyze the existing tools, templates and materials hosting on various platforms, provide recommendations for improvement and support optimization

  • Provide technical support to the team with creation of new reporting tools, dashboards and templates in G-Suite environment

  • Provide ad-hoc expert advice and guidance on the use of G-suite products within the hiring unit

  • Provide ad-hoc training sessions on the use of G-suite products


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements


Master’s degree in a relevant discipline is required

Bachelor’s degree with additional 2 years of experience may be accepted in lieu of a Master’s degree

Experience requirements

A minimum of 2 years of G-Suite experience in G-Suite administration covering Gmail, Calendar, Drive, Meet, Chat, Docs, Sheets, Slides, Data Studio and Google+ at an enterprise level is required, combined with a Master’s degree.

Solid knowledge and experience working with spreadsheets, dashboards and data visualization in G-Suite environment is required 

Experience from a GSuite support function is highly desired

Experience using BigQuery data in Google Data Studio is an asset

Experience/knowledge of Microsoft Office is desired

Experience in G-Suite system migration is desired

Experience in an international environment is an advantage 


Fluency in both written and spoken English is is required

Knowledge of other UN languages is an advantage

Contract type, level and duration

Contract type: International ICA, IICA-1
Contract level: ICS 9
Contract duration: 1 year

For more details about the ICA contractual modality, please follow this link: 

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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