Case Worker - North Beqaa
Job Overview: The Case Worker will be responsible for providing direct support and care for high risk cases of persons with specific needs (PwSN), including psychosocial support and case management. The Case Worker will be supervised by the case management officer to ensure qualitative and effective case management. Two case workers are needed in Zahle as base but covering North Bekaa areas, and one case worker in Aarsal also covering other areas of North Bekaa outside Aarsal. It is anticipated that the caseload will be an average of 30 active cases in a given period.
Individual Case Management
- Identify and receive referrals regarding individuals and families (including carers) with specific needs who are detected during registration, psychosocial, outreach and other activities (for example, through Refugee Outreach Volunteers).
- Conduct household visits and center-based interviews to assess the needs of individuals and families.
- Provide information to individuals and families about their rights and entitlements, including what services are available (including beyond the scope of services provided by IRC).
- Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
oOffer individuals and families’ choices and options, including seeking out alternatives when the needed services are not available, and actively involve individuals and/or families in decision making that will affect them.
oAssess risk and support individuals and families to understand risks relevant to their situation.
oLink individuals and families with support groups and networks, and other community-based resources, as appropriate.
- Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.
- Ensure appropriate monitoring, review and follow up of the services provided to cases.
- Ensure complete and updated documentation related to each individual case.
- Determine if and when it is appropriate to discontinue follow up to individuals and families (case closure).
- Be accountable to individuals, families and communities for the services they provide.
Data management and reporting
- Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
- Prepare and submit weekly and monthly work plans in a timely manner for the Case Management Officer’s validation.
- Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
- Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.
Coordination and representation
- Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
- Receive cases referred from other agencies (following case allocation by the Case Management Officer). Provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
- Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.