Protection Assistants (Community Engagement) 2 Openings - Tripoli

BACKGROUND:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the International Rescue Committee is a prominent international organization working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. 

Job Overview/Summary:

Under the direct supervision and the guidance from the Community Engagement and Outreach Officer, the Community Engagement and Outreach Assistant will support in planning, implementing and monitoring of community engagement and outreach activities in Tripoli. The Community Engagement and Outreach Assistant will have the lead role of stablishing communication with beneficiaries via different methods such as telephone, mobile applications and in person conducting awareness raising sessions and other community engagement and outreach activities in selected communities. 

Major Responsibilities:

·In close coordination with the Community Engagement and Outreach Officer, actively participate in planning, execution and monitoring of community engagement and outreach activities.

• In collaboration with other Protection staff, ensure that regular assessment is conducted to ascertain community view of Protection activities and how best to ensure that the condition of women, girls and children are improved at community level
• The position may entail manage inbound and outbound calls in a timely manner, follow communication “scripts” when handling different topics and question from beneficiaries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations with beneficiaries the in the phone recording database in a comprehensible way.

·Actively participate in planning and facilitation of feedback, learning and consultation meetings or sessions with target population and communities either through the phone or in person. .

·Take part in developing strategies to promote and strengthen participation of various groups of the target population in protection activities.

·Assist the Community Engagement and Outreach Officer and other Protection staff in establishing relationships, connections and networks with relevant stakeholders in target communities

·Establish proper communication and information dissemination channels with the target population.

·Support in the identification and reporting of key protection concerns and issues of the target population.

·Work closely with other community outreach volunteers and other IRC Protection staff to create awareness and conduct information dissemination activities in the target communities/locations.

·Identify possibly vulnerability cases and facilitate appropriate action, including referrals to IRC Protection team i.e. WPE and CP.

• Ensure that identified obstacles to program implementation at community level are communicated to the line manager and other Protection staff in a timely manner and discussed for further action.

·Support in conducting protection related assessments in target communities such as rapid protection assessment, Do No Harm assessment etc.

·Compile and submit weekly progress reports to the line manager.

·Carry out any other task as assigned by the line manager

Key Working Relationships:

Position Reports to: Community Engagement and Outreach Officer

Position directly supervises: NA

Indirect Reporting: Integrate Protection Coordinator

Other Internal and/or external contacts:

Internal: WPE Case Worker, Child Protection Facilitator, Child Protection Office, WPE Officer, Protection Information Management Officer

BACKGROUND:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the International Rescue Committee is a prominent international organization working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. 

Job Overview/Summary:

Under the direct supervision and the guidance from the Community Engagement and Outreach Officer, the Community Engagement and Outreach Assistant will support in planning, implementing and monitoring of community engagement and outreach activities in Tripoli.The Community Engagement and Outreach Assistant will have the lead role of stablishing communication with beneficiaries via different methods such as telephone, mobile applications and in person conducting awareness raising sessions and other community engagement and outreach activities in selected communities. 

Major Responsibilities:

·In close coordination with the Community Engagement and Outreach Officer, actively participate in planning, execution and monitoring of community engagement and outreach activities.

• In collaboration with other Protection staff, ensure that regular assessment is conducted to ascertain community view of Protection activities and how best to ensure that the condition of women, girls and children are improved at community level
• The position may entail manage inbound and outbound calls in a timely manner, follow communication “scripts” when handling different topics and question from beneficiaries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations with beneficiaries the in the phone recording database in a comprehensible way.

·Actively participate in planning and facilitation of feedback, learning and consultation meetings or sessions with target population and communities either through the phone or in person. .

·Take part in developing strategies to promote and strengthen participation of various groups of the target population in protection activities.

·Assist the Community Engagement and Outreach Officer and other Protection staff in establishing relationships, connections and networks with relevant stakeholders in target communities

·Establish proper communication and information dissemination channels with the target population.

·Support in the identification and reporting of key protection concerns and issues of the target population.

·Work closely with other community outreach volunteers and other IRC Protection staff to create awareness and conduct information dissemination activities in the target communities/locations.

·Identify possibly vulnerability cases and facilitate appropriate action, including referrals to IRC Protection team i.e. WPE and CP.

• Ensure that identified obstacles to program implementation at community level are communicated to the line manager and other Protection staff in a timely manner and discussed for further action.

·Support in conducting protection related assessments in target communities such as rapid protection assessment, Do No Harm assessment etc.

·Compile and submit weekly progress reports to the line manager.

·Carry out any other task as assigned by the line manager

Key Working Relationships:

Position Reports to: Community Engagement and Outreach Officer

Position directly supervises: NA  

Indirect Reporting: Integrate Protection Coordinator 

Other Internal and/or external contacts:

Internal: WPE Case Worker, Child Protection Facilitator, Child Protection Office, WPE Officer, Protection Information Management Officer