ICT Assistant

Eligibility criteria

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Description of task

• Helpdesk Support

Maintains and logs all requests for computer requests and incidents into Service Gateway platform. Performs help desk support to an increasingly complex environment, e.g. hardware and software trouble-shooting, upgrade and installation of hardware (PC, Laptops, printer, memory, etc.) and software (Windows 10, Office 365, Citrix, etc.). Participate in analysis of problems, diagnose errors and corrects simple problems. Refers more complex problems to ICT Officer.

• Technical Support

Assists in installation of new or replaced hardware and software system as per agreed section plan. Ensures that all HW and SW are in compliance with UNICEF standards.Ensures that all HW/Printers/Scanners etc. are in fully functional state and under guidance from appropriate specialist ensure periodic maintenance of the HW equipment.

• Backup of Data

Ensures that a daily backup of key applications and systems are done, and backup media stored in the designated area. Proper records to be kept for all backups and movement of backup media.

• Inventory and ICT Asset Management

Maintains hardware and software inventory list in SharePoint Team Site
In consultation with ICT officer, carry out asset disposal activities with proper record management and approval

• Ad Hoc Assignment and Administrative Support

Performs any other tasks as assigned by Supervisor. This includes clerical/secretarial tasks: filing, making photo copy, typing memos, assembling manuals and other materials, etc.

• Special Assignment

Provides installation and stand by support to all meetings with in the office or in hotels as appropriate

• Reports

Assist the ICT Officer in producing a monthly Management Report for EAPRO and Management.
Any other related tasks as may be required or assigned by the supervisor.

Qualifications/Requirements Required degree level: Secondary education Education - Additional Comments:

Computer Science or Information System or related ICT discipline is desired.

Required experience: 24 Months Experience remark:

• 24 Months if qualifications is below degree level.
• Degree holders without any work experience can also apply.

Excellent oral and written skills; excellent drafting, formulation, reporting skills;

• Accuracy and professionalism in document production and editing;
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of stakeholders and customers
• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.

Language skills:

• English(Mandatory), Level - Fluent

Area of expertise: IT architecture and IT project management, Other information and telecommunications technology experience Area of expertise details:

IT architecture and IT project management Mandatory.

Driving license: No Competencies values:

Accountability, Adaptability and Flexibility, Ethics and Values, Integrity, Professionalism, Respect for Diversity, Self-Management, Technological Awareness, Working in Teams

Application procedure:

* Not yet registered in the UNV Talent Pool?

First register your profile at https://vmam.unv.org/candidate/signup. Then apply via the link below.

Watch this video for the specific steps you must follow to register on the UN Volunteers' Global Talent Pool https://www.youtube.com/watch?v=VT5uJ_FolWU

* Already registered in the UNV Talent Pool?

First update your profile at https://vmam.unv.org/candidate/profile then apply via the link below.

Application deadline: 12 July 2020