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Support Service Team Leader

Tunis (Tunisia)

  • Organization: DRC - Danish Refugee Council
  • Location: Tunis (Tunisia)
  • Grade: Junior
  • Occupational Groups:
    • Managerial positions
  • Closing Date: 2020-07-12

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Employment category: G- Manager

Reporting to: Head of Support Services

Technical Report to:  Head of Support Services

Subordinates: HR/Admin Officer. Supply Chain Officer. Driver. Cleaner.

Overall purpose of the role:

Ensure full compliance with DRC’s operations handbook on finance, administration, HR and supply chain activities. Oversea the Admin/HR and Supply Chain Staff at the DRC Libya Coordination Office in Tunis. Ensure effective budgetary control, and adherence to DRC and donor policies and procedures. This role has a base focus and ensures compliance to DRC procedures and guidelines at base level. The role contributes to the development of base strategies, which are translated into action plans and day-to-day tasks.


• Line manage Supply Chain, Administrative and HR staff, drivers, cleaners etc.

• Oversee office and guesthouse maintenance and related contracts / services such as electricity, water, internet and telephone.

• Ensure that thorough and effective budgetary control is in place, and ensure accountability and donor compliance in all financial documentation

• Oversee efficient Human Resource management of both DRC contracted employees and incentive-based workers

• Prepare relevant inputs to programme and support budgets in collaboration with relevant program managers

• Ensure full implementation and adherence to all DRC internal policies and procedures as well as local law regulations

• Arrange travel itinerary for visiting / departing expat staff including tickets, visas, accommodation and pick-up / drop offs.

• Responsible for training and provision of support to program staff in understanding financial obligations and minimum requirements

• Contribute to overseeing staff training and promotion

• Oversee HR procedures based on the global people policy, including recruitment, development, performance, contracts, well-being and people planning.

• Act as DRC Code of Conduct focal point, including training and implementation


As Team Leader the post-holder is responsible for the following:

• Accountable for people management of employees, usually working in the same area of work

• Accountable for ensuring that agreed work plans and tasks set by the next-level up Manager are implemented on time

• Hiring and termination of employees and conducting performance appraisals (closely overseen by the next-level manager)


Supervisor responsibilities:

• Coordinates the daily activities of small teams, often comprised of subordinates and/or employees carrying out similar tasks

• Does not have direct line management responsibility for staff, but may contribute to recruitment and/or performance appraisal of members of the team

• Implements the manager’s decisions through the work of subordinate employees, often playing a role in deciding how to do it; and how to achieve the objective set by the manager.

Key Deliverables: (in bullet points)

  • Update and periodic submission of relevant DRC Trackers (Contract, Procurement, Visas etc)
  • Update and physical verification Asset Registration Lists
  • Monthly Reports to HOSS
  • Settle Cash Advances and Low Value Procurements

Key stakeholders: (internal and external)

  • Program: DRC & DDG HoPs, Coordinators, project managers
  • Support function: HOSS (finance, HR, SC and administration)
  • Safety
  • Suppliers
  • Expat Staff


  • Strong Finance & budget management skills;
  • Attention to detail
  • University degree in relevant subject area;
  • Excellent writing and communication skills;
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with national staff and other stakeholders;
  • Ability to work in a deadline driven environment and undertake a proactive approach;

Experience: (include years of experience)

  • At least 2-3 years professional work experience in humanitarian organisations
  • Experience with procurement procedures of INGO’s
  • Knowledge of major donor compliance requirements.
  • Knowledge of the local context
  • Experience with portfolio management and inter-departmental coordination
  • Experience in Finance & Human resource and logistics

Languages: (indicate fluency level)

  • Fluency in written and spoken English;
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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