National Consultant – Information & Communication Technology (ICT) Support

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

In Indonesia, UN Women works with government, civil society organizations, academia, the media, the public and private sectors to address national priorities of gender equality and women’s empowerment. Placing the advancement of women’s rights at the center of our work, UN Women Indonesia focuses on (1) Ending violence against women (2) Promoting women’s human rights (3) Women’s economic empowerment (4) Women contribute to and have greater influence in building sustainable peace.

To support the effective implementation of UN Women’s programme in Indonesia the role of  ICT supports is essential. To maintain and ensure good ICT support, the UN Women  Country Office Indonesia is seeking  part time support of an ICT specialist. The ICT Specialist is required to ensure staff have appropriate ICT support for  regular computer problems such as Printing, Network connectivity, ICT security, ICT Compliance, and other ICT related issues & supports staff to implement new UN Women  office applications as required.

Duties and Responsibilities

SCOPE OF WORK, SPECIFIC TASKS AND RESPONSIBILITIES

Key Duties and responsibilities:

1. Regular service:

• Ensure all the UN Women Indonesia’s servers are connected to UN Women’s  remote and local network and the service is ready to use;
• Ensure all the UN Women Indonesia Office’s servers, network and all other equipment are in good condition;
• Ensure the internet connectivity is up and ready for UN Women users access to internet;
• Check UN Women computer/laptop or server on antivirus log and remove viruses or malware if found;
• Make sure that the network printers are accessible from the workstations.
• Ensure effective operation of office cloud storage, including but not limited to the office’s corporate one-drive, and regularly back up cloud data on backup media.

 

1. Troubles-shooting:

• Provide on-site software and hardware (including IP Phone and printers) troubles-shooting, existing software upgrade and new software installation when Client’s required.
• Be responsible for reinstalling software in case of broken-down.
•  Do not setup software without license unless required by Client.
• Scan/clean virus for Client monthly and/or on Client’s request;
• Restore the server operating system and configuration, restore data from backup tape, In case of emergency.
• Check and keep the software and hardware of network system in working order (include server and workstation), solve the problem from any emergency condition of Client.

 

1. Maintenance:

• Effective functioning (installation, operation and maintenance) of all UNWOMEN hardware equipment and acquisition of hardware supplies.
• Performance of specific technical functions, including identify which of hardware electronic components (disks, memories, network wiring, power sources, etc.) that may cause a problem and liaise with UNWOMEN vendor for parts replacement ( if any).
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
• Update patch files for the Server, Computer, laptop, printer, network equipment and all other relevant equipments.
• Installation of the additional firewall
• Install the new Windows image, configure the BitLocker, and join Azure AD;
• Configuration of MS Office 365, and OneDrive for Business;
• Check Client’s system at least once a month. The check work includes network, hardware, software, backup, and anti-virus upgrade
• Provide a pro-active approach to protect the network from risks such as unauthorized access of the network or sensitive data and information;
• Provide information on IT inventory to the Client to enable them to perform better systems planning and decision-making.

 

1. Maintain closed communication with Regional  and HQ ICT Coordinator RST AP on ICT related issues and updates.

 

Deliverables:

• Monthly IT Activity Report of UN Women Indonesia Office;
• Timely and effective IT personnel and support services, troubleshooting and maintenance

The consultant will work under the direct supervision of Operation Manager, UN Women Indonesia.

 

No	Deliverables	Target Completion Dates
1	Submission of report on all activities in supporting communications work during month August 2020 in line with request and feedback from UN Women.	31 August 2020
2	Submission of report on all activities in supporting communications work during month September 2020 in line with request and feedback from UN Women.	30 September 2020
3	Submission of report on all activities in supporting communications work during month October 2020 in line with request and feedback from UN Women.	31 October 2020
4	Submission of report on all activities in supporting communications work during month November 2020 in line with request and feedback from UN Women.	30 November 2020
5	Submission of report on all activities in supporting communications work during month December 2020 in line with request and feedback from UN Women.	31 December 2020
6	Submission of report on all activities in supporting communications work during month January 2021 in line with request and feedback from UN Women.	31 January 2021

Competencies

Core Values

• Respect for Diversity;
• Integrity;
• Professionalism.

 

Core Competencies

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

 

Please visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/-/media/headquarters/attachments/sections/about%20us/employment/un-women-values-and-competencies-framework-en.pdf?la=en&vs=637

Required Skills and Experience

Personnel/Qualifications & Experience:

The IT support Consultant  with the following qualifications:

1. University degree or diploma in Information Technology, Computer Sciences, Engineering or any other related fields;
2. Minimum of 5 years working experience as ICT support staff
3. Experience in providing ICT support services for multi-national organizations, inter-government organizations, business companies, and the United Nations Agencies is an advantage.
4. Hands-on experience in troubleshooting, networking, hardware and software maintenance;
5. Demonstrated ability to work with users community
6. Knowledge of best practices and standards of UN ICT requirements
7. Knowledge of computers, basic programming and relevant software applications;
8. Previous working experience in or with UN/NGO is an asset
9. Fluency English and Bahasa Indonesia, both written and spoken.
10. Able to work under challenging circumstances with minimum supervision.

 

Roles and responsibilities of the parties

• The Consultant shall be required to bring his/her own laptop while working at UN Women Indonesia Office.
• Working hours of the ICT support Consultant:

• IT support personnel is required to work /stand by at UN Women Indonesia Office of at least 2 days a week or 16 working hours every week.
• The ICT support Consultant should be available for contact via mobile and email.

Timeframe and location

• Total duration of the contract: 6 month ( 2 days a week)
• The Monthly IT Activity Report of UN Women Indonesia Office shall be submitted by the end of each month.
• Service Site: Service Address: 

UNWOMEN Indonesia Office, 

3ard Floor at Menara Thamrin, Jalan. MH Thamrin,

Jakarta Pusat, Indonesia

 

Communication and reporting obligations

The Consultant should provide the Operation Manager, UN Women Indonesia Office a Monthly Activity Report by the end of each month. The reports may cover such aspects as progress made in the provision of the Services, identification of unforeseen issues or areas of concern, delays in the provision of the Services, causes of such delays and proposed measures to correct such causes.

 

EVALUATION

Applications will be evaluated based on the cumulative analysis.

• Technical Qualification (100 points) weight; [70%]
• Financial Proposal (100 points) weight; [30%]

 

Contract will be awarded to the individual consultant whose offer has been evaluated and determined as:

• Responsive/compliant/acceptable, and

• Having received the highest score out of above defined technical and financial criteria.

 

SUBMISSION OF APPLICATION

Interest candidates are encouraged to submit an electronic application with Financial Proposal to this UNDP job website

Submission of package  

• Application letter and Updated CV.
• P11 including past experience in similar assignments; can be downloaded at http://www.unwomen.org/about-us/employment
• Financial proposal breaking down the daily fee. Applications without financial proposal will be treated as incomplete and will not be considered for further assessment.

 

PAYMENT METHOD

Payments for this consultancy will be based on the achievement of each deliverable and certification that each has been satisfactorily completed.