Extended Case Management Associate AmeriCorps
Founded in 1933 at the behest of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees, and rebuilding lives in the wake of disaster. Through 29 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
The Extended Case Management (ECM) Associate AmeriCorps provides administrative and client support services to the Resettlement team. The position is responsible for identifying and coordinating service and referral needs across the IRC in Atlanta for vulnerable clients with extended case management service needs; providing comprehensive, client-centered, and culturally sensitive care. This position will report directly to the Casework Supervisor.
Responsibilities include, but are not limited to:
Provide Preferred Communities Intensive Case Management (ICM) and Georgia Department of Human Services (DHS) Social Adjustment services to vulnerable immigrant and refugees.
Responsible for client caseload with special needs and ongoing intensive care service needs.
Provide counseling and education on financial management.
Ensure compliance with all program standards and grant requirements.
Ensure accurate tracking of clients enrolled in the ICM program in accordance with funder and partnership requirements.
Complete immediate needs assessments, comprehensive psychosocial assessments, individualized self-sufficiency service plans, as well as on-going engagement and need assessments.
Provide services to assist clients with needs, such as benefit entitlements, employment, education, eviction interventions, community integration, and connection to medical and mental health care.
Work to fulfill DHS data entry requirements regarding Family Self Sufficiency Plans, Individual Work Plans, and monthly billings.
Create and maintain a resource guide of appropriate medical/mental health providers and support services for populations served.
Create ongoing processes for internal and external service providers to determine clients’ unmet service needs.
Actively participate in achieving the performance goals set for the program.
Attend regular case review/team meetings, and attend other administrative meetings as required.
Assist supervisor with ICM case file monitoring and DHS monitoring preparation.
Review files and ensure that all electronic and hard case files are maintained in accordance with all contract requirements.
Ensure all program required reports are submitted timely and in accordance with guidelines.
Other duties as needed and assigned by manager.
Key Working Relationships:
Position Reports to: Casework Supervisor
Position directly supervises: interns
Indirect Reporting: N/A
Other Internal and/or external contacts:
Internal: The ECM Associate AmeriCorps will work closely with the Resettlement direct staff and IRC Atlanta staff across departments.
External: The position will work closely with outside partners i.e. Positive Growth, Center of Victims of Torture, Ethne Clinic, Board of Health, Clarkston Primary and Urgent Care, Lifeline, First Medical Care and Oakhurst Medical Center to ensure clients receive adequate community support and resources.
Working Environment: Standard Office Work Environment.This position will require travel throughout the service delivery area (home visits, agency and service provider visits).
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.