One aspect of the IRC is to provide assistance to refugees resettling in the United States. The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle approximately 250 refugees per year and provide additional program services to assist refugees and other eligible populations for up to five years following their arrival in the U.S. IRC in Denver’s service approach is client-centered, empowerment-focused, trauma-informed and multigenerational.
The Caseworker employs a coaching approach to assist newly arrived refugees as well as asylees, secondary migrants and other eligible populations, working collaboratively with them to meet their immediate and ongoing needs from arrival up to five years post-arrival. Together with clients, the Caseworker develops and implements individualized service plans in accordance with the Reception & Placement (R&P), Matching Grant (MG), Reach, and other programs. Through these collaborative service planning efforts, the Caseworker engages with clients to identify goals, facilitate access to related services and supports, and provide coaching to promote client success. In all aspects of client interaction and service delivery, the Caseworker is responsible for employing a client-centered approach while diligently assuring compliance with the requirements of relevant federal, state and private donors.
In addition to focusing on individual-level services, the Caseworker serves families as a whole, supporting adults, children and elders to advance family-level efforts to achieve self-reliance, attain short- and long-term goals, and realize full community integration. To carry out this work, the Caseworker oversees and guides interns, volunteers and community groups, and is responsible for tracking both services and finances provided throughout program enrollment. This includes working collaborative across all teams to promote stability during the initial resettlement period and to support financial stability thereafter.
Responsibilities include, but are not limited to:
•Meeting the immediate needs of newly arrived refugees under the Reception & Placement (R&P) Program, including preparing housing and all necessary household items, welcoming clients at the airport, transporting the clients to their new residences, meeting basic needs, and delivering and documenting all required core services;
•Supporting the Casework Coordinator in researching, identifying and securing viable housing options for newly arriving refugee clients and longer-term clients in need of additional housing support;
•Filling out all required housing related documents, including applications, background check requests, home selection criteria forms, housing supply and safety checklists, and other forms;
•Coaching clients through steps that will aid them in developing the knowledge, skills, attitudes and behaviors needed to move toward self-efficacy and succeed in the U.S.;
•Developing, activating and updating individualized plans with the client and coordinating across a multi-disciplinary team, including the Wellbeing Inventory and Plan under the Reach program;
•Partnering with clients to identify goals that will improve short- and long-term wellbeing, and providing extended case management to aid them in moving toward those goals;
•Providing orientations and home visits for newly arrived clients, following program guidelines;
•Assisting clients with applying for public benefits, enrolling children in school, obtaining Social Security Cards, and connecting to other community services as needed;
•Working closely with the health team to ensure all clients receive initial health screenings;
•Coordinating with the employment team to support efforts to secure and retain employment;
•Supporting longer-term housing needs, including navigating repair requests with clients until problems are fully resolved and assisting clients in need of additional help to prevent homelessness due to housing transitions and/or crises affecting their ability to retain stable housing;
•Working closely with interpreters to deliver culturally and linguistically appropriate services;
•Anticipating and proactively addressing problems whenever possible;
•Performing administrative tasks including reconciling client financial assistance balances, requesting checks, documenting payments using vouchers and transmittal sheets, tracking in-kind contributions distributed to clients, and conducting regularly quality assurance self and peer reviews of case files;
•Promoting gender equality and full participation of women and girls in programs and services;
•Maintaining electronic and physical case file documentation in a timely and accurate manner, using Efforts to Outcomes (ETO), Geneva databases, and other systems as required by IRC and donors;
•Becoming familiar and collaborating with colleague refugee service provider organizations and other community resources to facilitate client access to holistic services and support;
•Building rapport with clients through verbal and non-verbal communication;
•Coordinating with interns, volunteers, family mentors and others directly engaged with clients;
•Establishing and maintaining working knowledge of R&P, MG and Reach program requirements;
•Abiding by the standards of case management and delivery expectations set forth by the IRC, the Colorado Refugee Services Program, the Office of Refugee Resettlement, and Department of State;
•Attending meetings with Colorado Refugee Services Program and other partners as requested;
•Fully engaging in all program meetings, staff development activities and training opportunities; and
•Performing other duties as requested.
KEY WORKING RELATIONSHIPS:
Position Reports to: Casework Coordinator and works cross-functionally to coordinate client support across all internal teams and with external community partners.
Position Directly Supervises: Oversees and guides casework volunteers and interns