Integra Regional Hyper Support Coordinator, RAI

The IRC is currently implementing an Enterprise Resource Planning (ERP) Management system, known internally as Integra, across the Finance, Supply Chain, and Grants Management functions in all IRC locations. Integra will retire a number of existing systems, bringing them into a cloud-based Microsoft Dynamics 365 environment. Integra is the largest investment in systems that the IRC has ever made and will change the way we work.

Job Overview/Summary:

The Regional Hyper Support Coordinator is crucial to the IRC’s successful transition to its first ever global ERP system; this person will be responsible for leading the support of the region through each country or RAI office’s go-live and months after during a hyper support phase. The Regional Hyper Support Coordinator will report into the Sr. Application Support Officer with a manager-in-partnership reporting line to the Regional Deployment Lead and may fully transition to the Integra Operations team once the region has been fully deployed.The Regional Hyper Support Coordinator will be responsible for leading each deployment through hyper support and, in conjunction with the Operations team, ensuring a smooth transition to operations.The Regional Hyper Support Coordinator will also support technical action items that come out of each office’s assessment of its requirements to meet the deployment of this new software.