(Re-Advertisement) Fundraising Officer (CRM/Data Analytics), NO-B, Temporary Appointment (364 days), UNICEF Thailand CO, Bangkok, (Thai Nationals only)

Are you ready to USE your TALENTS to make the world a better place for Children?

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, commitment

Learn about what we do to create a fair chance for every child in Thailand, click here.

How can you make a difference?

Under the supervision of the Chief of Private Sector Fundraising, the incumbent will contribute to the strategic development and implementation of the Thailand Country Office (TCO) private sector strategic plan and supporter engagement strategy. They will be responsible for analysing the business results and making recommendations for optimizing the performance of the activities done to acquire, engage and retain individual supporters.  This includes the management and oversight of relationship management systems (CRM) and processes to ensure optimal efficiencies to achieve the ultimate goal of maximizing the number of new supporters acquired, engaged, retained and the related net income.

Major Responsibilities

• Responsible for maintenance and development of data structures, dimensions and models to facilitate constant improvements in analysis and insights leading to more informed decision making.
• Manage and perform data analysis and reporting and other relevant activities in support of optimizing fundraising opportunities and income, including making recommendations based on the results of ongoing analysis.
• Enhance Private Sector Fundraising and Partnerships (PFP) efficiency and effectiveness through weekly monitoring of inputs, local conditions and resources, and campaign implementation status. Constant monitoring of Key Fundraising KPIs and campaign performance with appropriate communication, response and escalation where necessary.
• Responsible for the deliverance of the following types of reports and analysis:
  • Tactical, day to day Fundraising reporting
  • Strategic Analytical reports driving longer term decision making
  • Regional and HQ led reporting such as QFR, RER, RDM, and IF

• Upkeep of existing, and development of new reports and dashboards including Power BI and other tools. Constantly research and identify potential opportunities for improving data led insights.
• Responsible for maintenance and development of data structures, dimensions and models to facilitate constant improvements in analysis and insights leading to more informed decision making.
• Maintain database integrity by managing the integrity of donor and donation payment data and ongoing development and implementation of the CRM.
• Collaborate with relevant internal and external partners to ensure appropriate management and security of donor information. This includes working with colleagues in UNICEF HQ to ensure global systems and processes are meeting the local needs of the fundraising program in India.
• Accountable for development and oversight of investment fund applications across the Individual Fundraising team, monitoring fund utilization and prepare required reporting in a timely and effective manner.
• Manage and perform the analysis of collected donor data and information and preparation of monitoring progress reports; draft changes in PFP work plans relevant to acquiring individual donors and the identification of required budget, supplies and equipment.
• Responsible for project documentation, assuring accuracy and consistency with established rules, regulations and plans of action, especially in agreed strategic plan which ensures maximum effectiveness of fund availability from new donors as well as maximum diversification of risks.
• Work closely with PSFR colleagues across sub-sections as well as communication teams.
• Work with project teams such as Communications (volunteers, non-financial supporters) plus the global Supporter Engagement team to articulate and define requirements, design and implementation of appropriate solutions.
• Manage and revise as necessary the standard operating procedures for donation processing and donor database management. Adhere to UNICEF policies, procedures and compliance guidelines such as data privacy and PCI-DSS.

Qualifications of Successful Candidate

• Advanced university degree in Information Technology, Mathematics, Marketing, Business Administration or closely related fields is required. 

**A first University Degree in a relevant field combined with 2  years of professional experience may be accepted in lieu of an Advanced University Degree.

• A minimum of two years professional relevant experience in the field of business intelligence and data analysis, data management, and process management. Preferably in a fundraising environment.
• Experience with Salesforce and / or other donor management systems will be a preference.
• Proven Expertise in reports / analytical / data visualization packages such as PowerBI, Tableau, Cognos, etc.
• Strong Knowledge of SQL / data management.
• Ability to understand, interpret, articulate and present complex data analysis in an easy to understand format.
• Understanding of CRM software such as Salesforce will be a preference.
• High fluency in English and Thai is required.
• A high level of mathematical ability.
• Thai Nationality.
• Programming languages, such as SQL, Oracle and Python.
• The ability to analyze, model and interpret data in a visual way for end users to understand.
• Problem-solving and communication skills.
• A methodical and logical approach.
• The ability to plan work and meet deadlines.
• Accuracy and attention to detail.
• Meet UNICEF Core Value and Competencies.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability (CRITA) and core competencies in 1) Builds and maintains partnerships, 2) Demonstrates self-awareness and ethical awareness, 3) Drive to achieve results for impact, 4) Innovates and embraces change, 5) Manages ambiguity and complexity, 6) Thinks and acts strategically, 7) Works collaboratively with others, and 8) Nurtures, leads and manages people (applicable for supervisor and manager’s role).

The functional competencies required for this post are…

• Formulating strategies and concepts (I)
• Analyzing (II)
• Applying technical expertise (II)
• Learning and researching (II)
• Planning and organizing (II)

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

Successful candidate will be offered an attractive remuneration package under the UN system.

Only shortlisted candidates with pre-screening according to child safeguarding will be contacted and advance to the next stage of the selection process.

Please send application no later than 30 August 2020.

All UN including UNICEF candidates need to send an application letter together with Personal History (P-11) and Performance Evaluation Reports (PERs) of the last two years.

  FORM P11.doc

** Re-advertisement: previous candidates do not need to reapply**

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF is committed to promote the protection and safeguarding of all children.

For gender balance in the workforce, Thai National male qualified candidates are highly encouraged to apply.

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