Safety & Protection Program Manager

Miami

Organization: IRC - International Rescue Committee
Location: Miami
Grade: Mid level - Mid level
Occupational Groups:
- Security and Safety
- Project and Programme Management
- Managerial positions
Closing Date: Closed

SCOPE OF WORK:

The Program Manager oversees the provision of direct services to clients engaged in IRC Florida’s safety and protection programs, including the anti-trafficking, unaccompanied children, and immigrant youth programs. The Program Manager provides technical assistance and leadership to an established casework team in Miami and a growing team in Tallahassee. Additionally, the Program Manager is responsible for cultivating, developing, and maintaining community partnerships and other community resources in the defined service area. The Program Manager reports to the Deputy Director of IRC Florida.

RESPONSIBILITIES:

Program Oversight

•Ensure client success with a strong emphasis on empowerment through high-quality service that supports clients to thrive in their community

•Work closely with staff to promote strong relationships across programs while fully implementing a client-centered service methodology across all service areas

•Maintain a thorough knowledge and understanding of the regulations, reauthorizations, and related policies concerning human trafficking, unaccompanied children, and immigrant youth programs

•Represent the IRC at task force and community meetings and coalitions

•Build and maintain collaborative relationships with various local, state, and federal agencies and with their assistance develop safety plans/protocols for clients, staff, and the office

•Participate in events within the community that will build team capacity and enhance the quality of services to clients

•Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight, and leadership to the case management team

•Develop and maintain strategic community partnerships with other service providers, government agencies, and other key stakeholders

•Work with the Finance Manager and program staff to monitor and manage all program budgets and oversee that program outcomes meet proposed goals

General Management

•Provide high-level leadership to assigned teams including:

oWeekly one on one meetings with all direct reports and regular team meetings with all members

oEffective delegation of duties and responsibilities

oConsistent and ongoing feedback and communication

oExtensive professional development support and coaching of team members

•Recruit, hire, train, and supervise team members

•Write and review donor reports for content and accuracy prior to submission

•Oversee grant tracking and billing, coordinating narrative reporting

Compliance & Administration

•Ensure that programs comply with all contractual, reporting, and match requirements

•Ensure quality data collection across all programs; oversee the production of reports and impact data to provide insight to internal and external stakeholders

•In coordination with management staff, ensure that programs maintain sound fiscal management including compliance with relevant policies and procedures

•Ensure donor-mandated match requirements are accurately tracked and achieved

•Represent assigned programs with IRC HQ. Ensure compliance with HQ initiatives and guidance

•Other duties as assigned

REQUIREMENTS:

•Bachelor’s degree required; graduate degree in social work, international affairs, or human services related field preferred

•Minimum of 5 years of related experience, including 2 years’ experience providing direct services related to anti-trafficking, unaccompanied children, or immigrant populations

•Prior grant and people management experience

•Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way

•Ability to handle complex and sensitive cases and to work effectively with clients who have a wide range of psychosocial, protection, health, immigration, and criminal justice issues

•Well organized, self-directed, and highly motivated; ability to communicate and work effectively with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment

•Excellent communication skills both written and verbal. Fluency in English required; Spanish speaking preferred

•Ability to work under pressure and meet deadlines

•Demonstrated ability to work successfully in a multi-cultural environment

•Proficiency in Microsoft Office applications (especially Word, Excel, Outlook) and internet research

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

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This vacancy is now closed.
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