IT Officer

Objectives of the Programme

The Department of Administration and Finance provides region-wide support on the full range of administrative, financial, Information Technology, personnel, and procurement matters.

The Information Technology and Communications unit provides oversight and support to Regional and Country Offices in the region on the effective management of ICT services, including assessment of needs, planning, implementation, monitoring, and evaluation. To formulate and maintain security and quality assurance policies, procedures and standards, as well as strategies and workplans for ICT and to ensure that all staff members in the region have timely and reliable access to information systems. The ICT unit also provides advice and support to member states in regards to ICT aspects of their national health programmes.

Description of Duties

Under the direct supervision of Information and Communications Technology Manager the incumbent will be responsible for the following:

1. SupporttheInformationandCommunications Technology(ICT)operationsintheRegionalandCountryOffices:

-Support andmanageRegionalHelpDesktoserveCountryOffices,andtechnicalandbusinessunitsinSEARO,implementsupport processesinlinewithGlobalServiceDeskstandardsandprocedures.

-AssessthesupportneedsandlevelofICTsupportinCountryOfficesandinSEARO,recommendandimplementmeasurestoimprovequalityandeffectivenessofICTsupport.

-Analyze Help Desk requests, resolution times, and support trends and adjust support processes andresourceallocationtoensurecontinuousimprovementofsupportquality.

-TrainICTfocalpointsandoutsourcedICTsupportprovidersinCountryOfficesoneffectivesupportofWHO ICTsystemsinlinewithestablishedsupportproceduresandorganizationalstandards.

-CoordinatewithGlobalServiceDeskontheimplementationandstreamliningofregionalsupportprocesstoensureproperhandlingofservicerequestsandeffectiveescalationpath.

2-EnsurestandardizedandreliableICTinfrastructureintheRegionalandCountryOffices:

-Assist inICTInfrastructureimplementationsinCountryOffices,recommendandsupportmigrationsofsystemsandequipmenttomeetorganizational ICTstandards.

-Support in planningandimplementingappropriatecomputingandtelecommunicationsfacilitiesinallSEAofficestomeettechnicaland business units’needs.

-ImplementandsupporttherolloutofGlobalICTprojectsintheregion.

-ImplementandmanagemonitoringsystemsforallcomponentsofICTinfrastructure,inlineandintegratedwithglobalmonitoringsystems,ensurecontinuousmonitoringandanalysisofinfrastructure,networksandconnectivitysystemsperformance,andreportandescalatetoGlobal Service Desk (GSD)asrequired.

6. Performanyotherrelatedduties,asrequired.

Required Qualifications

EDUCATION

Essential: University degree in computer sciences/engineering, telecommunications, electronics or other relevant discipline, with specialized training in various IT technical areas such as Cisco networking and Microsoft Active directory

Desirable: Certificate in IT service delivery and project management such as ITIL, Prince2 or PMP.

Experience:

Essential:At least 2 years of experience, in implementation and management of complex information and communications systems and services, IT infrastructure administration and IT security, at a regional level and in geographically dispersed offices.

Desirable:Experience with computer networks, computer architecture development, telecommunication systems, data base management systems and major programming languages. Experience of developing countries

Skills

Demonstrated managerial and supervisory skills. Knowledge of the principles, theories, practices and techniques for managing the activities relating to planning, managing and implementing IT systems and services for the office. Knowledge across multiple technical areas such as IT administration, systems analysis/development methods, databases, IT infrastructure management, IT security and business process analysis. Ability to plan and coordinate a wide variety of activities in different IT areas. Good inter-personal skills, staff management and motivation and conflict resolution skills.

Other Skills (for Eg. IT): High level of computer literacy

WHO Competencies:

1) Teamwork

2) Respecting and promoting individual and cultural differences

3) Communication

4) Ensuring effective use of resources

5) Moving forward in a changing environment

Use of Language Skills

Essential: Excellent knowledge of written and spoken English.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 47,322 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1313 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Please note applications should be submitted through WHO's online recruitment portal. Please visit www.who.int/careers to complete an online profile and to apply to this vacancy.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• The written test for shortlisted candidates will be tentatively be held in week starting 12 October 2020. Candidates are advised to make themselves available during that period

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.