ICT Assistant

Position Title : ICT Assistant

OBJECTIVES OF THE PROGRAMME

To ensure that effective WHO country presence is established to implement WHO GPW13 in the context of biennial plans agreed on with the Ministry of Health and Medical Education of Iran and harmonized with the United Nations country team.

DESCRIPTION OF DUTIES

The incumbent will perform the following duties:

1. Provide technical support required for the administration and operation of the WHO Country Office Local Area Network, Wide Area Network and Internet based communications including hardware/software requirements, network protocols, data security measures and assist in system integration through multiple LAN servers and protocols.

2. Coordinate, with the Informatics Management Support unit at the Regional Office, the installation, set up, implementation and training for computer applications to facilitate workflow and implementation of technical programmes including standard office applications, Internet and e-mail services, Global Management System (GSM), the Imprest Account, Country Activity Management System (CAMS) and other applications on the country office LAN.

3. Install, set up and certify compliance with standards and specifications of new hardware and software in offices of WHO supported projects in the country.

4. Based on needs assessments, conduct related training sessions for staff and non-staff, resulting in better use of IT resources.

5. Assess ICT needs in support of WR Office and national health programmes and communicate results to the Regional Office for coordination and approval of action.

6. Prepare and verify receiving reports of newly purchased data processing equipment for the WR Office and other WHO supported projects and dispatch them to the Regional Office.

7. Any other data processing and telecommunication related task, as assigned by supervisors.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education; Training in area of informatics or telecommunication;Formal training on Windows Operating Systems family;Formal training on MS Office Suite.
Desirable: University degree in computer science, computer engineering, or related field is an asset.

Experience

Essential: At least eight years of progressive experience in operation of computers, hardware maintenance/trouble-shooting and software support.
Desirable: Relevant work experience with UN

Skills

- Good knowledge of microcomputer operations;

- Excellent knowledge of Windows Operating Systems and Windows based networking environment;

- Excellent knowledge of Windows based back office and desktop applications;

- Knowledge of basic telecommunications technologies and Internet based protocols.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Knowing and managing yourself
Moving forward in a changing environment

Enhanced WHO global Competencies model at http://www.who.int/employment/WHO_competencies_EN.pdf?ua=1
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results

Use of Language Skills

Essential: Very Good knowledge of English. Very Good knowledge of Local language.
Desirable:

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 26,638 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
• For assessment of your application, please ensure that: 1- Your profile is properly completed and updated; 2- All required details regarding your qualifications, education and training are provided; 3- Your experience records are entered with elaboration on tasks performed at the time. Kindly note that CVs/PHFs inserted via LinkedIn are not accessible.