Examiner (Chinese/English) (two posts)
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
1. Organizational Context
The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and delivering high-quality customer services to PCT users in all 10 official PCT publication languages.
The incumbent is required to carry out complex processing and formalities examination duties in at least two languages for international patent applications, and provide customer services to applicants and offices.
As a member of a PCT Operations Team, the incumbent works under the supervision of the Team Coordinator.
2. Duties and Responsibilities
The incumbent will perform the following principal duties\:
a. Examine in at least two languages formality requirements of complex international applications and related documents and correspondence, ensuring conformity with set standards and timely follow-up as required. In the case of unusual/contentious formalities issues, forward to Team Coordinator for further instructions.
b. Ensure high level customer services to users, reply to complex queries and find solutions to problems in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.
c. Sort, identify, prioritize and distribute work within the team in accordance with established guidelines. Ensure work items are completed within deadlines and make proposals to improve and rationalize workflows and work processes based on quantitative and qualitative targets. Follow up as necessary.
d. Carry out quality control of applications and publication review and identify and resolve problems. Share knowledge on how to address such issues during internal quality control meetings.
e. Monitor the late and non-payment of fees and take appropriate action (e.g. block application, send reminder).
f. Grant/suspend/deny access rights to applicants and agents using online file inspection and editing functions and respond to queries relating thereto.
g. On request, participate in customer support on PCT electronic services.
h. On request, participate in testing PCT electronic systems and tools, with a view to proposing improvements and contributing to its further enhancement.
i. Participate in presentations on PCT operations practices in missions and meetings. Keep abreast of changes in established procedures, rules, regulations, work processes and relevant IT tools. Train and coach junior and new staff.
j. Perform other related tasks as required.
Completed secondary education.
At least eight years of relevant work experience, including in formalities processing of patent/trademark/ industrial design applications or comparable work.
Experience in an intellectual property office or intellectual
property law firm.
Experience in customer service.
Excellent written and spoken knowledge of Chinese and a good knowledge of English.
Knowledge of other PCT publication languages.
Job Related Competencies (Essential)
Thorough understanding of the PCT rules and regulations.
Excellent IT skills for document processing, data management and
Ability to work within the rules, regulations and procedures
governing the area of work.
Client orientation, with ability to deliver high-quality client
Meticulous attention to detail and ability to spot irregularities.
Good time management and work organization skills.
Ability to work on own initiative and with a marked sense of
teamwork and shared
Ability to handle and protect confidential and sensitive data with
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
Job Related Competencies (Desirable)
Knowledge of tools used for customer service.
Ability to use different web browsers.
Ability to use authentication tools.
4. Organizational Competencies
Showing team spirit.
Showing service orientation.
Seeing the big picture.
Seeking change and innovation.
Developing yourself and others.
Mobility\: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions.
Annual salary (Net of tax)\: 82,401 CHF
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Initial period of one year, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
7,939 CHF per year for dependent spouse; 6,398 CHF per year for each dependent child.
Arabic, Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish\: 4,788 CHF per year for two of these languages, and 3,192 CHF per year for one of them. The allowance is not payable for the mother tongue or the main working language of the staff member. The grant of this allowance is subject to examination.
General Service posts are generally subject to local recruitment. However, a limited international recruitment package may be applicable.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.