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Service Mapping Officer

Nairobi (Kenya)

  • Organization: IRC
  • Location: Nairobi (Kenya)
  • Grade: FG I, Function Group 1, Contract Agent - Administrative support
  • Occupational Groups:
    • Project and Programme Management
    • Malaria, Tuberculosis and other infectious diseases
  • Closing Date: 2020-09-20

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Job Description

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.

Job Overview

IRC is seeking a Service Mapping Officer, based in Nairobi under the direct supervision of the Signpost Project Manager and will support the Signpost teams in Nairobi, Hagadera and Kakuma refugee camps. The Service Mapping Officer will ensure the service mapping on assistance and services provided by local, national, International National Organizations (INGOs) and United Nations agencies is updated and shared with the teams in Nairobi, Kakuma and Hagadera to disseminate regular up-to-date and accurate information. This will include the design and implementation of referral and service mapping guidance and contribution to report writing, and capacity-building activities as requested.

Major Responsibilities

  • Consult service providers on available services and contribute to the design of service mapping and referral tools**
  • Provide support and mentorship to the protection needs assessors on quality referrals and ensure regular follow up.
  • Update information in the service maps and referral directory on a regular basis and share with key personnel
  • Establish referral pathways regularly connect with local, national, International National Organizations (INGOs) and United Nations agencies on referral pathways
  • Supervise referrals, develop, and implement action plans to address emerging referral gaps
  • Improve capacity of staff to conduct safe referrals to relevant service providers
  • Contribute to the design and implementation of information campaigns based on needs
  • Equip four moderators with updated information on available humanitarian assistance, services, referrals, and emerging information
  • Contribute to report writing.

Job Requirements

Work Experience:

  • Approximately 3 years of meaningful experience, including one year implementing humanitarian protection programs
  • Report writing
  • Demonstrated experience working with forced migrants (refugees, asylum seekers) and refugee hosting communities
  • Higher Diploma/Bachelor’s degree in a relevant field (e.g. Social work, Sociology, Psychology, Law)
  • Advanced English language skills, oral and written
  • Experience in humanitarian coordination for managing service maps and referrals.
  • Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
  • Strong organizational and time-management skills; ability to prioritize and deliver on time
  • Strong analytic problem-solving skills
  • Ability to work both independently and in a dynamic, cross-functional team
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
  • Demonstrated ability to work effectively with partners at all levels

Working Environment

  • Standard office work environment, with extensive travel to Kakuma and Dadaab.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowance. **

Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.

IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.


Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes.

Go to this link to apply

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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