ICT Associate

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

THOH

​​​​​​Thailand Operations Hub (THOH) is a UNOPS business unit under the UNOPS Asia Regional Office and it was established to better support, develop and oversee the UNOPS portfolio of projects in South East Asia and the Pacific. 

The Hub comprises three main portfolios –THOH Thailand, THOH Indonesia and THOH Pacific and provides a wide range of services including Project Management, Transactional HR, Financial, and Procurement to clients that include other UN entities, INGOs and governments/government agencies donors. Most of THOH projects are implemented in South East Asia and the Pacific. 

Under the direct supervision of the Senior Procurement Officer and the technical guidance of the ICT colleagues in HQ and BSSC, the ICT Associate is responsible for efficient and effective ICT management and support to the operations in THOH Thailand and Pacific Countries as well the Office of the Regional Director for UNOPS Asia Region. In the discharge of her/his duties, the ICT Associate liaises with UNOPS programme support colleagues in order to ensure best support and provides support in the administration business stream.

• ICT client services, management and administration

• Network administration

• General administration support

• Knowledge Building and Knowledge Sharing

Functional Responsibilities

The duties and responsibilities include the following:

1. ICT client services, management and administration

• Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:

• Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.

• Provision of fast, friendly, and effective user support.

• Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.

• Participation in the development of ICT standards and strategies for the Business Unit

• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.

• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools. 

• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.

• Supervision of information and communication services of the Business Unit and managed projects.

• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.

• Active networking with clients, addressing and improving common areas of concern.

• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.

• Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.                                      

• Acting as effective UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

• Ensures efficient network administration, focusing on achievement of the following results:

• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems

• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.

• A stable and responsive network environment based on daily monitoring of the network connection.

• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.

• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

• Backstops the Administrative Assistant in their absence.

• Provide support in the management of facilities, utilities, assets and inventory.

• Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.

• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively. 

• Participates, organizes and delivers trainings for the operations/ projects staff in ICT services.

Education:

• Secondary education or high school diploma with specialized training in IT, ICT, Information Systems/Sciences, Computer Sciences or related specialization required. 

• A relevant technical diploma, technical license, or first university degree is preferred and may substitute some of the required years of experience.

Experience:

• A minimum of 6 years of experience in the field of information technology and/or telecommunications and systems, preferably in an international environment. 

• Experience in IT networking and network security, hardware and software installation and maintenance, troubleshooting and implementation of ICT strategies is highly preferred. 

• Prior related experience in the UN system is an asset.

• Strong communication and interpersonal skills are required.

• Expertise in GSuite an asset.

• Experience in providing support in the area of general administration (such as travel, facilities and utilities management, asset management, inventory management, etc) an asset. 

Language:

• Fluency in English is required.

Contract type: ICA

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

The position is based in a family duty station.