Human Resources Assistant

CSLC is responsible for providing a coordinated corporate support function to Headquarters and decentralized offices and their staff, for administrative transactional processes including staff and non-staff human resources servicing, travel operations, invoice processing, vendor management, and fixed assets. It also provides advice and user support across the Organization on the use of corporate administrative, financial and HR systems. CSLC consolidates administrative functions to deliver them in a cost-effective manner, promoting operational efficiencies and service improvements.

The Human Resources Assistant coordinates and performs the full range of human resources support functions. He /she ensures quality, transparency and consistency of data and processes within his/her area of responsibility and contributes to the smooth functioning of human resources operations.

Supervision Received/Exercised

The Human Resources Assistant reports to a senior professional staff and may receive guidance from a Human Resources Associate. The incumbent operates independently and takes decisions on work priorities, exercise initiative for dealing with cases without precedents and finds solution to problems after discussion with supervisor. Supervision received is focused on the quality of work outputs, in particular the meeting of timelines and the quality of advice given to clients. The incumbent provides guidance and advise to other human resources support staff.

The Human Resources Assistant works closely with colleagues in the HR team and with managers and staff in client’s offices, providing and coordinating experienced human resources support.

• Analyze, answer and follow-up on a variety of complex human resources requests and enquiries from staff and non-staff; provide guidance on relevant human resources guidelines and procedures;
• Coordinate support services related to the employment and servicing of staff and non staff; initiate a range of personnel actions such as appointments, extensions, transfers, etc.;
• Support the briefing and de-briefing of staff, provide information as to staff entitlements and specificities of contracts;
• Coordinate the recruitment process of all categories of staff and non-staff, including the preparation of job profiles and vacancy announcements; communicate with applicants and prepares offers/terms of employment;
• Collect and research background information; update organization charts and staffing tables; draft correspondence, reports and statistics related to all human resources functions as appropriate;
• Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records and that follow-up system on actions are taken;
• Investigate and resolve payment inquiries in collaboration with finance staff; prepare payment instructions;
• Train and provide guidance to other human resources support staff in the work unit;
• Perform other duties as required.

The incumbent's work directly impacts on the smooth operations and the quality of overall output of the work unit. He/ she plays a lead role in the provision of human resources support services for successful achievement of the organizational unit’s mandate.