Consultancy: Product Designer -- Front End UX/UI, 11.5 months - DOC, NYHQ - Requisition# 534381
New York City (United States of America)
The Digital Strategy Section (DSS) within the Division of Communication comprises Web Editorial, Social Media News and Campaigns, Digital Governance and Platforms teams working together to create compelling public-facing content and to provide digital services within the organization. Through multiple platforms and in multiple languages, the Digital Strategy Section draws attention to the many facets of UNICEF’s work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability. Web stories, blog posts, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, UNICEF Connect, YouTube, news media and other outlets and platforms are all a part of our digital storytelling. Part of the Digital Platforms and Governance Team, our Creative Team tackles the front-end design for the global unicef.org ecosystem of websites by creating engaging user experiences, intuitive user interfaces and compelling editorial layouts that amplify UNICEF’s work for every child. The Product Designer will help UNICEF engage global audiences by maintaining, testing, and enhancing the front-end user interfaces and user experiences for UNICEF.org and the ecosystem of websites it supports (our Platform); and by enabling our communication teams across the world to fully comprehend and utilize the creative potential of the platform.
Consultancy: Product Designer -- Front End UX/UI, 11.5 months, NYHQ
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
The Digital Strategy Section (DSS) within the Division of Communication comprises Web Editorial, Social Media News and Campaigns, Digital Governance and Platforms teams working together to create compelling public-facing content and to provide digital services within the organization. Through multiple platforms and in multiple languages, the Digital Strategy Section draws attention to the many facets of UNICEF's work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability. Web stories, blog posts, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, UNICEF Connect, YouTube, news media and other outlets and platforms are all a part of our digital storytelling.
The Digital Strategy Section is also responsible for the build, management and maintenance of global website properties, as well as providing support to Country and Regional (field) Offices to maximize their use of global web platforms in their communications activities. This role is instrumental in ensuring our large and globally distributed user base has access to web platforms, and is supported to use these platforms to publish high quality content that is critical to their communications work.
Part of the Digital Platforms and Governance Team, our Creative Team tackles the front-end design for the global unicef.org ecosystem of websites by creating engaging user experiences, intuitive user interfaces and compelling editorial layouts that amplify UNICEF's work for every child.
How can you make a difference?
The Product Designer will help UNICEF engage global audiences by maintaining, testing, and enhancing the front-end user interfaces and user experiences for UNICEF.org and the ecosystem of websites it supports (our Platform); and by enabling our communication teams across the world to fully comprehend and utilize the creative potential of the platform.
Expected results: (measurable results)
The UNICEF.org platform is a custom Drupal component-based Content Management System (CMS). The front-end design is guided exclusively by a comprehensive design system -- our Design Model. All technical implementation is based this guidance and our editors, globally, all use the same components and templates to build out their sites and pages.
The Product Designer will:
- Oversee the master Design Model file and documentation, assure its accuracy, and maintain it as the Design of Record for all front-end visual design reference, specifications, and handovers.
- Assure the accurate technical implementation of front-end design enhancements including the handover and user acceptance testing for front-end development.
- Research, test, and demonstrate recommendations for feature and front-end design enhancements and inputs to the platform road-map.
- Design and test new front-end features and enhancements according to the platform road-map, and merge these updates into the Design Model.
- Document, assist, and advocate for proper use of front-end design features.
Description of the assignment
The Creative Team plays a role in a variety of projects across the Digital Strategy Section (DSS), Division of Communication (DOC), and collaborates with the Division of Information and Communication Technology (ITCD), and other Divisions, and Regional and Country offices. Our design work ranges from initial project conception and ideation, through strategy, prioritization, visual design, to final delivery and implementation. The Product Designer inputs at each stage, and either delivers on these expectations or provides guidance to other members of the creative team.
The front-end design of the UNICEF.org platform is based on a comprehensive design system -- our Design Model. The Design Model is a robust atomic, symbol-based design system that governs the styles of all front-end implementations of UNICEF's Drupal component-based CMS. The master Design Model file is formatted in Sketch, with handover and specifications in various platforms such as InVision.
The Product Designer will oversee and maintain the master Design Model files by:
- Ensuring that the design model is always up-to-date, reflecting all live site designs and reflecting not only the design team's outputs, but the reality of technical implementation (front-end development).
- Maintaining current technical specifications for handover to various development teams.
- Merging updates to the model's design or functionality and keeping an active, clean, and current version.
- Providing detailed input and feedback for the technical implementation (front-end development) of final designs to assure consistency and accuracy in the CSS, Pattern Lab, and thus the public-facing designs.
The Product Designer will deliver new front-end designs identified in the Platform Roadmap (including bug fixes, feature enhancements, and new features) for the ongoing improvement of the platform. They will collaborate across teams to:
- Gather project requirements, estimate deliverables, and prioritize and schedule tasks.
- Prioritize, coordinate and deliver design deliverables for feature enhancements.
- Identify, create, and map User Experiences through user journeys, user flows, site maps and wireframes.
- Support Capacity Building efforts by providing design documentation, best-practices, and guidance for users of UNICEF's digital platform.
- Utilize Digital Intelligence efforts to improve and iterate on the User Experience and User Interface of the ecosystem to inform and prioritize design related enhancements.
- Conduct user testing and iterate based on findings, including from internal and external users, across devices and browsers, across UNICEF's accessibility standards, and aligned with UNICEF's global brand strategy.
- Prepare, or coordinate the preparation of, final deliverable design files and specifications for handoff to ICTD development team, working closely with the front-end developers to visual QA the technical implementation (Sketch, InVision).
- Provide artistic direction, guidance, and support to other members of the creative team.
Our editors, globally, all use the same Design Model components to build their sites, pages and campaigns. The Creative Team, therefore, inherently supports global editorial efforts by providing and enhancing the design of the platform and its features, and best enabling our editors create and publish their content.
The Product Designer will assist in front-end design training and support for the platform's users by collaborating with Governance, Training and Support teams to:
- Provide proper documentation and guidance for the training and use of the design system (best practices).
- Providing intermediate support for questions regarding design functionality.
- Provide QA and feedback during site/page reviews and audits.
The Product Designer will also assist front-end editorial design and layouts published on the global platform. This work will support global Digital Strategy Section (DSS) teams to:
- Provide guidance and support for page layouts and navigation structures.
- Deliver (and/or coordination of) editorial-focused design assets such as infographics, layouts, iconography, simple animations, and/or other supporting assets.
- Provide artistic guidance, and support to other members of the creative team.
- Provide QA and feedback during site/page reviews and audits.
- Collaborate with internal stakeholders to brainstorm new features and functionalities and provide feedback for the ongoing product roadmap.
In many scenarios, consultant is expected to support and produce design assets in all UNICEF digital supported languages (English, Arabic, French, Spanish, Chinese), although fluency is not expected.
Estimated Start date: 1 November 2020
Estimated End date: 15 October 2021
Duty Station: UNICEF NYHQ
(Estimated # of days)
Oversee and maintain the master Design Model files
Deliver new front-end designs identified in the Platform Roadmap
Assist in front-end design training and support
Assist front-end editorial design and layouts
As an advocate for every child, you will have¦
A professional and educational background or related to design (graphic, web, product, user experience) including:
- An advanced university degree in design (graphic, web, product, user experience) or related fields.
- An advanced but unrelated University Degree combined with 3 additional years of professional experience in a related fields may also be accepted.
- 5 Years or more of relevant professional experience.
- A strong, digital portfolio demonstrating user experience and user interface design.
- Working knowledge of data visualization and implementing Infographics.
- Strong communication and presentation skills.
The ability to use and work with product design tools, including:
- Expert knowledge in Adobe Creative Suite (Illustrator and Photoshop)
- Expert knowledge in Sketch, especially knowledge of an atomic design based system and working with comprehensive library of symbols.
- Fundamental understanding of CSS, and ability to deliver designs that are feasible in CSS.
- Strong documentation and presentation skills, especially when it comes to handover for technical implementation.
- Experience using InVision for presentation, prototyping, testing, and technical handovers. Experience in other prototyping tools is considered an asset.
- Experience working with Infogram (or similar tools such as Tableau) for creating embeddable and interactive graphics.
- Working knowledge of Drupal 8, or other component based enterprise content management systems.
- Working knowledge of W3A Accessibility Standards.
The ability to work in a global, international environment, including:
- Experience working on multilingual sites. Previous work in RTL languages is considered a strong asset.
- Experience working in developing countries and/or familiarity with emergencies is considered an asset.
- Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
For every Child, you demonstrate…
UNICEF's core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
View our functional competency framework at
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.
With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant's household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4. At the time the contract is awarded, the selected candidate must have in place current health insurance coverage
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.