Senior Communication Officer (1 National Position)
As part of the Consortium Management Unit (CMU), under the supervision of the Cash Consortium’s Finance and Systems Director, the Communications Officer will:
- Ensure programme participants rights are protected. When participants are included in communications outputs ensure they are treated and portrayed in a dignified and positive manner.
- Support the Cash Consortium in meeting its donor visibility requirements.
- Gather content including photos, videos, quotes, case-studies and Fair Processing Notes.
- Process and store content, ensuring data protection best practice is followed.
- Transform content into branded photos, videos, GIFS, banners for dissemination.
- Run the Cash Consortium’s social media profiles: Twitter, Facebook and LinkedIn.
- Design full length research/output reports and fact sheets.
- Identify regional media outlets to partner with.
Concern Worldwide leads the Somali Cash Consortium. Consortium members include Concern Worldwide, Danish Refugee Council, Norwegian Refugee Council, ACTED, COOPI, Save the Children International and IMPACT Initiatives.
Since January 2018 the Somali Cash Consortium has supported over 100,000 vulnerable Somali households with unconditional mobile money transfers.
The Somali Cash Consortium is primarily funded by Directorate-General for European Civil Protection and Humanitarian Aid Operations (ECHO), Directorate-General for International Cooperation and Development (DEVCO) along with other institutional donors.
This role will support the Cash Consortium’s DEVCO funded ILED programme, which is being implemented in partnership with Somali authorities.
Employment type: Part-time, 24hrs per week. Expecting 3x8hr days or 4x6hr days
Duration:One year with the possibility of extension
Reports to: Programme Coordinator – Somali Cash Consortium
Responsible for: No direct reports
Exact job location: Mogadishu based, with semi-regular trips to partner offices across Somalia and Somaliland and Nairobi
Liaises with: HQ communications team
Main Duties & Responsibilities:
- Consistently and proactively identify opportunities for content gathering.
- Travel across Somalia to gather content to include in the Cash Consortium’s Communications outputs.
- Gather photos and videos of the Cash Consortium activities and stakeholders.
- Ensure all content gathered follows ethical best practice and Concern’s guidance, including that programme participants are portrayed in a dignified and positive manner, as outlined in the Dochas Code of Conduct on Images and Messages.
- Ensure Fair Processing Notes are collected and stored for all content.
- Gather quotes, cases studies, stories in audio and written formats.
- Translate content between Somali and English, and English and Somali to a publishable standard.
Content transformation and design
- Store gathered videos and photos in the Cash Consortium’s cloud storage, along with their Fair Processing Notes.**
- Transform and edit photos into high quality, high-impact branded content.**
- Edit videos/photos into short, social media ready content.**
- Taking content provided by programme teams, transform it into long-form research/output PDF reports.**
- The Cash Consortium designs primarily in Adobe InDesign, Canva.com and Mailchimp.**
- Identify Somali and regional media outlets for possible placement of outputs.**
- Support the Finance and Systems Director in building relationships with appropriate Somali and regional outlets.**
- Accompany journalists during content gathering trips and arrange the logistics.
- Draft press releases.
Social media account management
- Identify opportunities for blogs, engage relevant programme teams, train, support and review to ensure blogs are engaging and appropriate.
- Manage the Cash Consortium’s Twitter, Facebook and LinkedIn pages, including scheduling tweets using Hootsuite.
- Collate content for the Cash Consortium’s monthly email newsletter.
- Using and updating existing Cash Consortium HTML templates in Mailchimp.com, design email newsletters.
- Manage the Cash Consortium’s mailing list in Mailchimp.com, ensuring data protection.
- Feed into Cash Consortium communications guidance, which follow Concern HQ policies.
- Coordinate with Cash Consortium partners to ensure their ILED project communication outputs are high-quality and meet Consortium, Donor and Concern guidance.
- Proof read and correct written Somali and English to a publishable standard.
- Update progress against planned outputs in the Cash Consortium’s visibility plan.
- Ensure content is produced in line with the Cash Consortium’s brand guidelines.
- Participate in Programme Meetings.
- Support logistics and programme teams in communication related event management.
- Take active measures to address equality issues, particularly relating to gender, in programme as well as operational activities.
- Ensure the highest stands of accountability through ensuring good communication and information sharing within and outside the organisation.
- Be aware of, understand and comply with all of Concern’s policies and procedures (P4, finance, logistics, HR, security management etc).
- Contribute to ongoing security management and planning as necessary.
- Establishing and developing effective working relationship with Concern and partner agency staff, authorities, the private sector, service providers and volunteers to ensure teamwork and integration.
- Any other duties as assigned by the line manager.
- Degree/Diploma/similar - in visual media related field
- Evidence of further professional development
- Desire to work in a small, dynamic, high-performing multidisciplinary team
- Experience taking high quality photos/videos using smartphones and DSLR camera
- Ability and experience using Adobe’s InDesign
- Fluent in Somali and English
- Excellent written and communication skills in Somali and English
- Experience of working in complex, insecure environment
- Willingness and ability to undertake frequent travel (Hargeisa, Baidoa, remote communities, etc.)
- Experience using Canva.com
- Experience using Mailchimp.com
- Experience in creating videos with high quality content
- At least 2 years’ experience in a content collection, design and publication
- Experience of working in an NGO or social impact organisation
- Experience of managing social media accounts
- Experience of creating and implementing Public Relations campaigns.
- Experience of working with outsourced design agencies.
- Experience of agreeing specifications for printed outputs.
- Adhere to the standards of conduct outlined in Code of Conduct (CoC) with Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking Policy.
- Support and promote the standards outlined in the Concern Code of Conduct and related policies to the team, partner and stakeholders and be committed to providing a safe working environment.
- Actively participate in Concern accountability initiatives (communication strategy, participation and CRM for example) ensuring that they are integrated into the project
- Undertake other related duties as may reasonably be assigned by the Programme Manager.
Interested candidates, who meet the above requirements, should submit their applications (cover letter, updated CV and contacts of 3 professional referees) by email to firstname.lastname@example.org with subject title “Senior Communication Officer” by Thursday 25th September 2020.
ONLY shortlisted candidates will be contacted for the written test and interview.
Female candidates are strongly encouraged to apply.
Concern Code of Conduct and its Associated Policies
Concern has Code of Conduct (CCoC) and its associated policies which has been developed to ensure the maximum protection of programme participants, especially beneficiaries, from abuse and exploitation, and to clarify the responsibilities of Concern staff, partner organisations, and anyone engaged by Concern or visiting our programmes, and the standards of behaviour expected of them. In this context all Concern staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct of their work in accordance with Concern’s core values and mission.
Any candidate offered a job with Concern will be expected to sign the Programme Participant Protection Policy and Concern Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Code of Conduct candidates demonstrate they have understood its content and agree to conduct themselves in accordance with the provisions of this document.
Any breach of the Programme Participant Protection Policy and Concern Code of Conduct by employees of Concern during the course of their employment will result in disciplinary action up to, and including, dismissal