Senior IT Assistant GS5 - Temporary Appointment Bogota

Organizational Setting and Work Relationships

The Senior IT Assistant will work under the direct supervision of the IT Associate at the Branch Office in Bogota.  The incumbent will play a key role in the day-to-day activities of the ICT Operations in the offices in the area of coverage.

S/he has working relationships with UNHCR staff members in the Bogota office and other offices within the country as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide support and assistance.

All UNHCR staff members are accountable for performing their duties, as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR, which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies, and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional, and managerial competencies and UNHCR¿s core values of professionalism, integrity, and respect for diversity. 

Duties

- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to 
        prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties, within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level
- Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Systems Engineering, Computer Engineering, Telecommunications Engineering, Software Engineering, Information and Communication Technology Engineering or other related careers.


Years of Experience / Degree Level

2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Certificates and/or Licenses

Information Technology Infrastructure Library - ITIL V4 (Desirable)
Information Technology;
Telecommunications. Spanish
English (B2) Working Level Relevant Job Experience Desirable

Essential
Relevant experience in the ICT field.

Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.


Functional Skills

*IT-Computer Literacy;
*Hands-on experience in Microsoft Windows 10, Microsoft Office 365, SharePoint and Power BI.
*Information, Telecommunication and -Computer Literacy.
========================================================================================================
See below for this postion's Operational Context
======================================================================================================== Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Cross-Functional Competencies:
Analytical Thinking
Planning and Organizing
Submission of applications

If you wish to be considered for this vacancy, please submit your Personal History Information through MSRP by 05th October 2020 (At 23:59 hours - Geneva time).

Applications received in other ways or forms will not be considered. Contact information of previous employers must be included in the MSRP platform.

Shortlisted candidates will be required to sit for a competency-based interview; a test may be administered. Only shortlisted candidates will be notified. No late applications will be accepted.

UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

UNHCR strongly encourages qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. Only candidates of Colombian nationality will be considered for this vacancy.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).


REMUNERATION

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at: http://icsc.un.org Effective date: As soon as possible


Operational context

UNHCR currently has presence in 13 cities in Colombia, with a workforce of more than 400 people who require access and ongoing support in the use of Information and Communication Technology (ICT) resources.