Head of Support Services
Accra
- Organization: UNOPS - United Nations Office for Project Services
- Location: Accra
- Grade: Mid level - IICA-3, International Individual Contractors Agreement
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Occupational Groups:
- Operations and Administrations
- Human Resources
- Administrative support
- Banking and Finance
- Procurement
- Administration
- Leadership
- Managerial positions
- Closing Date: Closed
Background information - AFR
Africa Region
Based in Copenhagen, Denmark, the Africa Region supports UNOPS country offices in the region, providing financial oversight of projects, procuring goods and services and managing human resources.AFR helps ensure that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between projects across the entire region.
Background Information - Job-specific
Ghana Multi Country Office (GMCO)
UNOPS Ghana Multi Country Office (GMCO), located in Accra, spans across West Africa, covering Ghana, Gambia, Liberia, Nigeria and Sierra Leone.
GMCO is responsible for managing strategic and operational risks associated with a subset of the regional portfolio of engagements, developing and delivering cost effective services contributing to partners' sustainable results and achievements of UN OPS management results.
The core functions of the Operational Hub are to:
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Liaise and develop engagements, and deliver services responding to partner needs.
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Leverage advice and integrate delivery modalities of the three Delivery Practices and the
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Global Partner Service Office.
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Maintain appropriate arrangements and capacity for direct transactional support for delivery of the sub-regional portfolio.
Job Specific
The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peace building, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.
The UNOPS Director , Ghana Multi Country Office (GMCO), is responsible for managing strategic and operational risks associated with a subset of the regional portfolio of engagements, developing and delivering cost effective services contributing to partners’ sustainable results and achievements of UNOPS management results.
The Head of Support Services is a critical leadership role in the Ghana Multi Country Office(GMCO), reporting to the Director, who provides general guidance and vision. The role is responsible for providing an efficient and integrated support service for the Ghana Multi Country Office (including the Project Offices in scope) dealing on a daily basis with a diverse team of national and international professionals.
Functional Responsibilities
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Operational leadership, advisory and technical support
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Project planning and coordination support
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Procurement
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Financial and compliance management
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Human resource management
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Administration and Information Technology
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Knowledge management and innovation
1. Operational Leadership, advisory and technical support
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2. Project planning and coordination support
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3. Procurement
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4. Financial and compliance management
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5. Human Resource Management
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6. Administration and Information Technology
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7. Knowledge management and innovation
Impact of Results
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Education/Experience/Language requirements
- Advanced University Degree (master or equivalent) in a relevant related field is required
- University degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above
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A minimum of 7 years of progressively responsible experience covering at least two of the following operations functions: Procurement, Finance, Logistics/ Asset Management and Human Resources. Knowledge of the other functions is desirable.
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A minimum of 3 years of leadership experience, including a proven track record managing staff and operational systems is required.
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Some experience in UN system organizations preferably in a developing country is desirable.
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Experience dealing with UN regulations, rules and policies in the areas of contracting, procurement and human resources is desirable.
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Willingness to work in hardship duty stations and/or travel to post crisis locations
C. Language
- Full working knowledge of English is essential. .
- Fluency in one or more additional official UNOPS languages is an advantage
Competencies
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) |
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. |
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). |
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. |
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. |
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. |
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. |
Contract type, level and duration
- Contract type: International Individual Contractor Agreement (IICA)
- Contract level: I-ICA 3 / ICS 11
- Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Considerations
- Please note that the closing date is midnight Copenhagen time
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
- Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract type
- Accra is a Family Duty Station
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.
Background Information - UNOPS
UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.
UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.
Working with us
UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.
Diversity
With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.
Work life harmonization
UNOPS values its people and recognizes the importance of balancing professional and personal demands.
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