Director, Global analytics

The External Relations (ER) department has been created in February 2020 and is comprised of three main but complementary functional areas: Private fundraising, Communications and Advocacy. The ER department is at the beginning stages of creating a new radical and ambitious strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms and build and grow IRC’s reputation.

The Director of Global analytics will shape the strategy of global analytics for the ER department, bring our data analytics capabilities and reporting structures into the 21st century and be a critical thought partner to the Sr. Director of Business Operations and Analytics, the ER SVP and VPs how to optimize our strategy and investments based on data-driven decision making.

Job Overview/Summary:

The Director of Global Analytics will be accountable for a wide range of responsibilities, including: developing and implementing the global analytics strategy for the External Relations; translating a variety of data and information into strategic and actionable insights and solutions; persuade and influence ER leaders on these solutions; as well as lead and manage a team of 9 analytics resources.

The position requires a demonstrated ability to manage a diverse set of requests, quickly mediate between competing priorities, and work effectively with colleagues both within and across reporting relationships and departments, including Finance, IT and the President Office. This is a fast-paced role which requires strong strategic and analytical thinking, excellent interpersonal skills, personal initiative and drive and the ability to work well in a distributed, multicultural and dynamic environment.

Major Responsibilities:

•Develop and implement the strategy and roadmap of global analytics for the External Relations department

•Be accountable for the development of global opportunities analysis and provides ER leadership with critical insights into growth opportunities at market level in donor value and volume and into opportunities for greater supporter engagement throughout all ER touch points

•Develop and oversee the global External Relations metrics and dashboard system (KPIs) and the reporting process and conduct strategic analysis as required.

•Effectively presents findings from key reports and KPIs by "bringing a story to life" and providing strategical and actionable insights to ER department leaders such as the Sr. Director of Business Operations & Analytics, the ER SVP and VPs

•Closely collaborate with the Financial Management and Planning team in the forecasting process across all markets by providing data analysis and technical recommendations

•Lead and support a team of 9 analytics resources (of which 7 are direct reports) affiliated to different ER departments, by sharing knowledge, ensuring best practices are used across all departments, providing coaching and professional development

•Partner with our IT team to ensure our CRM, Digital platforms and PowerBI meet the department needs in terms of data and reporting / visualization tools

•Continuously improve and update analytical and benchmarking tools and processes aimed at increasing international transparency and quality decision making. Stay up to date with the latest analytical and predictable tools.

•Manage IRC’s participation in peer review / benchmarking groups such as the IFL Forum and establish strong relationships with counterparts in other INGO’s to share experiences and collaborate in areas of joint interest.