ICLA Team Leader "Internals Only"

1. Roles and Responsibilities
The Team Leader at NRC’s Information, Counselling and Legal Assistance (ICLA) programme
manages, supervises and supports a dynamic team of field staff that provide Syrian and Jordanian
beneficiaries with information, counselling and legal assistance services on various topics
(including legal and civil documentation, housing, land and property rights and work rights) during
outreach and at NRC offices.

Specific responsibilities:
- Designs the team's information and counselling activities, sets work plans in line with
targets and oversees the quality of provided services.
- Supervises the implementation of ICLA programme guidelines and procedures in line with
the strategy.
- Builds the capacity of team members and provides ongoing case work support, including
through the development of dedicated work tools and IEC materials.
- Coordinates the team's activities internally within NRC and externally with local
communities, stakeholders and partners.
- Oversees the team's referral activities.
- Produces periodic quantitative and qualitative reports on operational issues and field
trends.

Generic responsibilities:
- Management of project staff.
- Implement plan of action for delegated portfolio of Core Competency projects (activities,
budget and project documentation).
 Day to day follow of progress in project implementation.
- Ensure compliance with NRC policies, Core Competency tools, handbooks and guidelines.
- Ensure that projects target beneficiaries most in need, and explore and asses new and
better ways to assist.
- Promote and share ideas for technical improvement.
- Prepare periodic progress reports and other documents.
- Ensure capacity building of project staff and transfer of key skills.
- Liaison and collaborate with relevant local authorities and stakeholders.
- Promote the rights of internally displaced/returnees in line with the advocacy strategy.
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards &
principles within NRC and amongst beneficiaries served by NRC.

Critical Interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
- Relevant core competency implementation staff
- Support teams, Finance, HR, Admin and Logistics
- Core Competency Specialists
- Communications staff
- Protection staff
- M&E department
Scale and scope of position:
Staff: 6 (Technical Assistants and/Officer(s))
Stakeholders: NGOs, INGOs, CBOs
Budgets: N/A
Information: ICLA Datebase
Legal or Compliance: N.A

2. Competencies
Competencies are important in order for the employee and the organisation to deliver desired
results. They are relevant for all staff and are divided into the following two categories:
1. Professional Competencies
Generic professional competencies for this position:
- Experience from working within technical expertise area in a humanitarian/ recovery
context.
- Previous experience from working in complex and volatile contexts.
- Documented results related to the position’s responsibilities.
- Knowledge about own leadership skills/profile.
- Fluency in English, both written and verbal.

Context/specific skills, knowledge and experience:
Qualification requirement: Bachelor degree or equivalent
Years of Experience: 2
- Knowledge and experience related to counselling and/or paralegal, empowerment,
protection programming
- Experience in case work/ case management
- Good written and spoken English
- Previous NGO work experience
- Knowledge about own management and leadership skills and profile
- Knowledge of the displacement context in Jordan
- Basic knowledge about data management
- Native fluency in Arabic

2. Behavioral Competencies:
- Planning and delivering results
- Communicating with impact and respect
- Empowering and building trust
- Working with people
- Analyzing

3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance
with the NRC Performance Management Manual. The following documents will be used for
performance reviews:
- The Job Description
- The work and Development Plan
- The NRC Competency Framework

Contract period: Through to 31 December 2020 (Renewable based on funding & performance)
Salary/benefits: 1347 JOD (subject to social security and Income tax)
Duty station: Amman
NRC may be required to verify the identity of its partners and to check that its partners have not been
involved in illegal activities.
NRC reserves the right to use electronic screening tools for this purpose.
B: Please enter your specific city of residency in Jordan in your application.
***Important Note***
To review the Job Description, please download it by clicking on the "Job Description" hyperlink showed
below under the related documents field.
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processing, training or any other fees). Offers of employment or job openings with requests for payment
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authorities for appropriate action.
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