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Office Assistant (Pension)

Geneva (Switzerland)

  • Organization: WHO - World Health Organization
  • Location: Geneva (Switzerland)
  • Grade: GS-3, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Administrative support
  • Closing Date: 2020-10-27

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The Pension Unit is responsible for the administration of all pension fund matters within WHO including tasks related to the advisory and governance matters of the WHO Staff Pension Committee, disability cases, processing of separation files of participants, validations, restorations, transfers, leave without pay, briefings to participants on their pension options and benefits as well as the recognition of special unions and Date of Birth changes.


1. Prepares all separation files, running all related routine reports in PENSYS, GSM and other sources, and proceeding to basic verification to check accuracy of data and to facilitate/expedite processing of files by colleagues.

2. Reviews the accuracy and validity of all payment instructions received, reverts to participant, Regional or Country office focal points if required to obtain additional/valid information, records receipt of all documents in the log on a daily basis.

3. Monitors and administers all the Deferment and E (missing payment instructions) cases; initiates correspondence and/or personal contacts with participants, other services within HQ, Regional and Country offices or UNJSPF to follow-up on missing forms or information and initiates appropriate action as required in PENSYS.

4. Logs incoming Certificates of Entitlements and forwards them to UNJSPF. Helps HQ.412972 post incumbent to coordinate with Regional and Country offices, PAHO and IARC on missing UNJSPF Beneficiaries' Certificate of Entitlements.

5. Monitors receipt of benefit letters and enters related actions in PENSYS.

6. Helps HQ.412972 post incumbent manage on a daily basis the pension generic e-mail inbox and responds to routine queries by providing information or basic briefings to participants and/or forwards them to colleagues for appropriate action.

7. Ensures daily, accurate and timely registration and distribution of incoming and outgoing mail.

8. Maintains a comprehensive and up to date filing system for all documents, records and reports, including related lists to facilitate searches.

9. Files and verifies all new WHO participants' affiliation records and Designation of Beneficiaries forms.

10. Maintains absolute confidentiality on all pension matters and pension records.

11 Performs other related duties as required or instructed to take into consideration seasonal core activities.



Essential: Completion of secondary school or its equivalent accounting or commercial school.
Desirable: Higher education an advantage.


Essential: At least 2 years of clerical experience in an administrative/office environment.
Desirable: Practical clerical experience within WHO or UN in the administration of pension/social benefits and/or other UN benefits.


Knowledge of UNJSPF pension or client service administration and related procedures; Ability to work efficiently in a team under pressure and to meet individual and group objectives; Sound judgement, integrity, tact and discretion; Demonstrated use of initiative and ability to make appropriate linkages in work processes and anticipate next steps; Speaks and writes clearly and effectively; Listens to others; client service oriented.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Moving forward in a changing environment

Use of Language Skills

Essential: Intermediate knowledge of English. Intermediate knowledge of French.
Desirable: Beginners knowledge of Spanish.


WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at CHF 63,015 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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