Zahra Mosque Area
The Field Manager is in charge of supporting the programs and operations in the field office of Maaret Tamasrin (In Arabic: معرة مصرين). Reporting to the Area coordinator, the incumbent shall be representing IRC with local authorities, local communities and stakeholders as well as taking part and representing IRC in other forums, such as NGOs coordination meetings.
Office and Operations Management
·Streamline the operational support of Maaret Tamasrin field office and ensure that both operations and program staff meet expectations in executing their tasks.
·Work in collaboration with Area Coordinator, DDO and heads of Supply Chain, Humanitarian Access, HR and finance departments to ensure that the field office is adequately operating and provide expected level of support to program implementation.
·Coordinate with Finance, Supply Chain and program departments to ensure integrated internal controls, timely payment of vendors and full, auditable support documentation.
·Continuously monitor security developments in Idleb governorate to ensure security and safety of IRC staff, programs and assets. Manage field-level security incidents in close cooperation with the Humanitarian Access focal point.
·Ensure that all IRC premises meet standards and recommend improvements, where necessary.
·Routinely communicate, coordinate and plan with the respective requesting staff/programs regarding the order and delivery of supplies.
·Ensure that IRC has adequate storage capacity for program supplies.
·Oversee vehicles operations and usage for the smooth and safe running of the programs.
·Lead on new facility identification and selection, when required. Manage initial set-up, if applicable.
·In consultation with the IT focal point and IT manager, ensure that Maaret Tamasrin office is up to IRC standards and recommend improvements, where necessary.
·Maintain office records and disseminate information and correspondence from Amman, Jordan offices vice-versa.
·Provide consistent operational support to all program departments in Maaret Tamasrin.
·Follow up with the field office programs to ensure that quality programming is carried out and IRC and donor expectation are met.
·Perform regular program site visits to ensure required progress and quality in implementation of activities.
·Communicate and in coordination with the Amman-based managers address any issues affecting quality or timeline of program activities.
·Represent IRC at all field coordination meetings in Syria.
·Represent IRC in front of local authorities and local communities. Convey information on IRC program activities and criteria as well pass community needs and requests to program managers and coordinators.
·Coordinate and support, when needed, the work of the IRC’s local partner(s).
·Establish and promote ethical, professional working relationships among staff and between staff and communities.
·Preserve close, open and professional relationships with all staff.
·Work towards strengthening staff’s team spirit by demonstrating good leadership.
·Address any issues or misunderstandings which arise within the framework and spirit of IRC policies and rules of professional conduct.
·Support staff in implementation of personnel policies including performance evaluation, staff development, and disciplinary measures.
·Ensure adherence to IRC policies and procedures for all operations departments, including Supply chain, Humanitarian Access, HR, finance and IT.
·Ensure health, safety and security protocols are followed at all times, and take timely corrective actions as required and in consultation with the Area Coordinator.
·Ensure that IRC SOPs and contingency plans are implemented in the field
·Promptly inform Area Coordinator of any areas of concern for potential or suspected violations of policies and procedures.
Key Working Relationships:
Position Reports to: Area Coordinator
Position directly supervises: SC (Sr.) Officer, Humanitarian Access (Sr.) Officer, Finance Officer/Assistant, and IT Officer/ Assistant
Other Internal and/or external contacts:
Internal: Program staff,
External: local authorities, local communities