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Director I of Supply Chain Systems and Performance

Baltimore (United States of America)

  • Organization: CRS
  • Location: Baltimore (United States of America)
  • Grade: Level not specified
  • Occupational Groups:
    • Project and Programme Management
    • Logistics
    • Supply Chain
    • Managerial positions
  • Closing Date: 2020-11-08

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About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary

The Director (I) of Supply Chain Systems and Performance provides leadership, strategic vision and a roadmap for execution to the CRS’s Supply Chain Supply Chain Systems and Performance objectives. S/he reports to the Senior Director for Global Supply Chain Management.
The Director of Supply Chain Systems and Performance is responsible for leading the implementation and usage of ERP system supply chain modules. S/he manages the Master Data Manager and Business Process Owners to ensure proper systems implementation and usage, responsive master data management, timely and effective system updates, system adherence to policies and procedures, analysis and communication of KPIs to ensure continuous improvement, and effective use of complementary technologies. S/he must work closely with the other GSCM Directors, the Regional Technical and Implementation Advisors, and other functional workstreams to accomplish team goals.

Roles and Key Responsibilities

  1. Leads the Insight-Supply Chain team, and is ultimately responsible for:

  2. Design of the global architecture of the system, including acting as the lead for any future adjustments to design.

  3. Setting a clear, long-term master data management strategy, which includes global support for system maintenance, and setting clear standards for the editing of master data.

  4. Oversight of the implementation, working to help ensure that milestones are met, and that the SCM stream is adhering to the master workplan

  5. Be the primary point of contact between GSCM and the Insight PMO

  6. Responsible for regular updates and monthly reports on project status, challenges, and solutions.

  7. In collaboration with GKIM, identifies and helps to deploy ICT solutions that help CRS improve operations, especially for the last mile.

  8. Ensures harmonization with ERP system and other relevant technologies/systems.



  1. Leads the global strategy for the development and use of supply chain indicators. Works with the MEAL Department to create and maintain a global monitoring and evaluation, as well as continuous improvement strategy for supply chain at CRS. Works with her/his staff to maintain a repository of relevant indicators, as well as tools for data collection and analysis.

  2. Reports to the GSCM Sr. Director and other executives on key findings of performance indicators.

  3. Works with the STAR team to help country programs invest and properly use KPIs to improve their performance.

  4. Develop case studies and white papers on CRS supply chain performance to be referenced in proposals or other promotional needs.

  5. Work with other organizations to establish and promote industry terms and KPIs to achieve industry-wide benchmarking and analysis.

  6. Serve as member of the GSCM Leadership team to help set and oversee short- and long-term strategies for the department.

  7. Act as a representative in relevant industry meetings, including on learning strategy, MEAL, and ICT4D.

Personal Skills

1. Strong presentation, facilitation, training, mentoring, and coaching skills

  1. Excellent interpersonal, written and oral communication skills
  2. Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision
  3. Strong strategic, analytical, organizational, and systems thinking skills with capacity to see the big picture and ability to make sound judgment
  4. Ethical conduct in accordance with recognized professional and organizational codes of ethics
  5. Proactive, resourceful and results-oriented. Ability to be effective with minimal supervision
    Required Language Skills: English
    Desired Language Skills: French, Spanish, or Arabic

Key Working Relationships:

Internal: GSCM Leadership; Regional Technical/Implementation Advisors, MEAL; Finance; Audit; GKIM; HR Learning Team.

External : Peer Organizations


Basic Qualifications

  • Master’s degree in supply chain management, Information Systems, Business Administration, or related field required. Equivalent work experience will be considered.

  • 5+ years implementing and/or supporting Finance and Supply Chain ERP applications, preferably Oracle Cloud

  • Experience with an international development organization preferred. Experience with Finance and Supply Chain business processes within Non- Governmental Organizations preferred

  • Proven ability to work with cross-functional teams across various time zones (i.e. Africa, Europe/Middle East, Asia, Americas)

  • Working fluency with Microsoft Sharepoint and Office software (Word, Excel, PowerPoint, Outlook, and Internet) required.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

*Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:? This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)

Apply Here

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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