Protection Monitoring Officer

GENERAL BACKGROUND

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified and motivated Protection Monitoring Officer who will has the responsibility for providing timely and effective protection to refugees, asylum seekers and migrants (persons of concern – PoCs).

About the job

Danish Refugee Council (DRC) has been working in Bosnia and Herzegovina since 1992 and closed its office in the country at the end of January 2010 after 18 years. In July 2018 DRC re-opened its mission responding to increasing and priority needs of Person of Concern (PoCs) in close cooperation with the BiH Authorities. More specifically DRC BiH focuses on improving the access to primary and secondary health care including psychosocial and mental health services to PoCs, as well as on enhancing the overall protective environment for PoCs, with particular focus on case management in SGBV, and timely outreach response to rights violations at the borders. DRC has main office in Sarajevo and activities implemented in Una-Sana, Herzegovina- Neretva and Sarajevo Cantons.

Position: Protection Monitoring Officer

Duty Station: Bosnia and Herzegovina – Sarajevo Canton

Period of engagement: October – 31 December 2020

Recruitment process: may start prior to the closing date

Basic functions: Protection Monitoring Officer is responsible for providing timely and effective protection to refugees, asylum seekers and migrants (persons of concern – PoCs. He/she is also responsible for undertaking protection monitoring activities, conducting interviews and missions to the field, monitoring, analyzing and providing reports on the protection conditions of PoCs. Protection Monitoring Officer will work to screen and identify individuals at risk and in need of specific protection services and refer them to appropriate services in a timely manner, through regular presence on the sites of intervention and regular interviews, as well as profiling activities targeting PoCs.

Reference:  Protection Monitoring Officer refers to the DRC Protection Team Leader and Protection Manager, working in close coordination with the other members of the DRC team. 

Specific duties and responsibilities:

• Monitoring and reporting on refugees' situation at various locations in SC and HNC, as well as other locations if needed; 
• Identifying protection cases and other service needs and ensure timely referral and follow up, documenting all cases referred by DRC to other service providers, as per DRC standards for referrals and data protection;
• Monitoring and ensuring effective outreach for persons with protection needs, prioritizing the most vulnerable and those difficult to identify;
• Providing adequate assistance to Persons with Specific Needs (PWSN) focusing on: women at risk (with particular focus on GBV survivors), children at risk (and in particular unaccompanied and separated children -UASC), persons with disabilities, elderly persons, etc., in line with international standards and best practices;
• Ensuring cross-sectorial Protection Mainstreaming, and in particular Protection Mainstreaming within the DRC implemented Project;
• Working in close coordination with the team members to ensure protection activities are in line with overall projects and targets for protection activities are met;
• Reporting on incidents and issues of concern;
• Contributing and supporting effective monitoring, evaluation and learning processes and initiatives, ensure effective data and information management and contribute to regular reporting on protection activities;
• Other duties as assigned.

Qualifications & experience required 

• Bachelor degree in Law, Social/Political science or other relevant field;
• Experience on refugee/migration related issues would be an asset

Work Experience 

• At least 2 years of experience in refugee/displacement programs, with focus on protection work or at least 2 years of experience in working with local socially vulnerable groups 

Key Competencies

• Ability to work in a multicultural context as a flexible and respectful team player;
• Problem solving, analytical and writing skills, with the ability to produce reports for internal and external use;
• Fluency in spoken and written English;
• Computer literacy (Microsoft Word and Excel);
• Valid driving license, high level of professionalism evidence by clear driver’s record;

In this position, you are expected to demonstrate DRC’ five core competencies: 

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: You act in line with DRC’s vision and values.