Executive Support Officer

Executive Support Officer

This Life Cambodia

Section: Shared Services - Siem Reap Office

Salary: $1000 - $1200 monthly, plus benefits

1 Position

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Section Overview:

The Shared Services section provides strategic and operational assistance to This Life in delivering services to local communities. Staff in this unit provide logistical, operational and strategic Financial and HR support to This Life Management and staff, ensuring compliance with Cambodian Law and This Life policies and adopting best practice administrative processes. **

Roles and Responsibilities:

Reporting directly to the Executive Director, the Executive Support Officer (ESO) provides executive support in a one-on-one working relationship. The ESO serves as the primary point of contact for the Executive Director and also serves as a liaison with the Board of Directors. The ESO must be creative and enjoy working within an environment that is mission-driven, results-driven, and community oriented. The ideal individual will have the ability to exercise good judgment and confidentiality in a variety of situations and will possess strong written and verbal communication, administrative, and organisational skills. The ability to maintain a realistic balance among multiple priorities is imperative. The ESO must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

This role performs a high-level service function for the ED and This Life’s external network of donors and partners and therefore will be expected to represent This Life to the highest standard with integrity and confidentiality.

Key Responsibilities:

• Provide comprehensive support services to the Executive Director that ensures outstanding communication and responsiveness

• Conserve the Executive Director’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analysing information; initiating telecommunications.

• Provide sophisticated calendar management; prioritise inquiries and requests, troubleshoot conflicts with little guidance, make judgments and recommendations to ensure smooth day to-day engagements

• Manage all scheduling and travel logistics for the Executive Director

• Complete expense reports and manage correspondence with vendors

• Support Executive Director with internal and external communications

• Prepare and edit correspondence, presentations, reports, and memos

• Conduct research and analysis on issues of interest to the Executive Director

• Support and manage a high-volume of requests and projects to meet the objectives of the Executive Director

• Represent the Executive Director by attending meetings in the Executive Director’s absence

• Develop reports for the Executive Director through the creation of dashboards and data visualisation technology

• Assist in meeting responsibilities to the Board of Directors, including drafting preparatory papers for meetings, following up on action items from meetings and liaising between Board members, Senior Managers and other staff as required.

• Provide historical reference by developing and utilising filing and retrieval systems; recording meeting discussions.

• Undertake specific governance projects related to Board, at the direction of the ED, in areas such as policy and fundraising

• Perform review and analysis of special projects and keep the management properly informed and following up on results

• Participates actively in the planning and execution of This Life events

• Manage Executive Director’s social media accounts

• Responsible for developing and promoting standards and activities that enhance operational procedures

• Assist in other administrative tasks as needed

Role requirements:

• Proven office management, administrative or assistant experience

• Knowledge of governance processes and experience supporting a NFP Board an advantage

• Excellent time management skills and ability to multi-task and prioritise work and adapt to changing circumstances

• Attention to detail, problem solving and critical thinking skills

• Excellent written and verbal communication skills in English (Khmer a major plus)

• Strong organisational and planning skills

• Proficient in MS Office (additionally, proficiency in GSuites is an advantage)

• Knowledge of accounting, data and administrative management practices and procedures

Child Protection:

Staff must not physically or verbally abuse beneficiaries under any circumstances and act in accordance with the TLC Child Protection Policy at all times.

Staff benefits:

• All national public holidays as paid leave - total 21 days

• 14.5 days annual leave (accrued monthly)

• 10 days per year sick leave

• Personal private health insurance cover

• Monthly phone allowance

• Annual bonus of one month’s salary

• Staff Savings Scheme - employees can contribute up to 10% of their salary and after 12 months This Life will contribute an additional 5% and 5% severance

• Time off in lieu / compensation leave

• Salary increase based on performance appraisals

• Maternity / paternity / special leave

• Long service leave

• Compassionate and emergency leave

• Flexible working hours

• Free parking and security

• Open plan working space

• Opportunities for training and career development

Closing date: 5:00 PM 29 October 2020

**Only applications received via our online recruitment system, ORANGE HR, will be accepted.

Applicants should apply by clicking on this link: https://thislife.ngo/jobs

Select the job you are applying for

• Supply the information as requested on the form and answer any mandatory questions. all ONLINE and in one sitting. You cannot save data and return later. You will be asked to upload your CV and may also be asked to submit other attachments.

• Scroll to the end of the page and click APPLY.

You should see a message in the top right-hand corner advising” Application Successfully Submitted". If you do not see that message it means you have not answered all questions as required. All questions with an asterisk* are mandatory.

Applications will not be accepted unless all required information is entered, nor will applications be accepted after the closing date. Only applicants who progress to the next stage of recruitment will be contacted further. **