Global Safety and Security Manager
Arlington (United States of America)
The Global Safety and Security Manager will be responsible for managing MSH’s security strategy, guidelines, policies, and platforms, as well as the management of systems to monitor and evaluate MSH’s risk mitigation approach. This includes but is not limited to managing MSH safety and security policies, platform and plans; coordinating shared responsibility through MSH and its activities and programs worldwide; working with local teams and third party providers to identify security risks and concerns; developing, preparing, planning, and responding to the challenges in local environments around the world at varying risk levels.
Key activities include but are not limited to: provide organizational and project-level risk assessments and plans for project implementation and new business activities, including but not limited to security and contingency plans, office risk assessments, crisis mitigation plans; and to provide timely and relevant communications to affected staff and train MSH staff, including but not limited to Project Directors/COP and organizational leaders, on security measures and activities and embed them into the operational fabric of the programs and objectives.
The Manager will coordinate with various departments who have a shared security and duty of care responsibilities. He/She will manage Crisis Management Team (CMT) issues, convene the CMT as needed, and coordinate with MSH leaders on decision making and implementation of plans and actions.
The Manager will serve as an MSH champion to ensure security actions, strategies, and policies, and guidance are aligned with MSH mission, values, and ethical standards of duty of care for all staff. He/She will report directly to the Director, Global Human Resources Operations and has dotted line connection to the Vice President, Program Delivery Group.
Global Safety and Security Strategies (10%)
- Provide on-going assessment of current safety and security policies, protocols and guidelines, consult with senior leadership, Regional and Country Program Directors/COPs, and develop global strategy for the organization, including estimated implementation costs and use outside resource and third party vendors.
- In consultation with senior leadership, identify priority countries for security risk assessments and develop operation plans for to conduct work and new business activities.
- Review global security strategy and budget, including embedded cost in existing programs/projects, and make recommendations to senior leadership for next 3 to 5 years.
Security Management Systems Development (35%)
- In coordination with PDG VP and Portfolio Directors, Finance, and HR Director, assess needs and make recommendations regarding travel protocols, external risk managements, and security information and tracking services, including the use of Travel Tracker/Travel Alert System, to ensure coordination across different parts of the organization.
- Compile and identify use of travel data and leverage system information report of overall compliance and duty of care for MSH travellers.
- Develop system process for the delivery of security orientations and trainings on country travel and personal security.
- Develop security briefing materials and to ensure all employees and travellers receive appropriate security orientation and understand adherence to MSH security protocols and policies.
- Conduct safety and security briefs in a timely manner, and maintain database and record delivery of trainings and briefings and maintain a database that records the delivery of trainings and briefings.
- Review/revise or develop and manage security incident reporting system, and apply an analytical framework to incident data.
- Review and revise, as necessary, security guidance and requirements for new field offices and residences to ensure safety and security of staff.
- Provide guidance on security standards for in-country hotels and other venues where MSH and its partner held events.
Risk Assessments (20%)
- Conduct risk assessments and/or arrange third party risk assessments to be performed in priority countries and assess risk in existing countries to strengthen MSH’s global safety and security standards.
- Assess emergency communication protocols and availability of appropriate communications technology; update the emergency communication contact list; and orient all staff to emergency communication procedures and technology; and document necessary and appropriate procedures and protocols.
- In consultation with the MSH Leadership Team for US Offices, and with Project Directors/COPs, review and revise the program and organizational safety and security manuals and conduct ongoing risk assessments; and maintain HQ repository of plans.
- Provide risk analysis and mitigation information for proposals and budgets
- Organize and conduct table top/mock exercises, especially in high- risk countries to orient staff on operationalizing crisis management and to mitigate risk. Monitor performance and timing and make recommendation for improvements.
- Ensure ongoing updates and revisions to all country and organizational security manuals are maintained. Maintenance to be no less than once each year.
Global Security Monitoring and Risk Mitigation (30%)
- Monitor the global security environment to assess impact on MSH offices, programs and staff, and provide guidance accordingly.
- Maintain contacts and relationships with appropriate international agencies, embassies and other official security resources, and liaise with other NGO security managers and working groups, such as OSAC and the InterAction Security Advisory Group.
- Serve as MSH primary point of contact for security matters and coordinate mult-directional flow of information among senior management, HQ program teams and offices.
- Provide reports PDG managers during meetings on a monthly basis or as requested.
- Contribute to enterprise risk management discussions by providing reports and analysis related to staff safety and security.
- Coordinate security assistance from external service providers, as needed
- Evaluate available training resources for staff or develop/conduct training programs to raise awareness and build security and emergency management skills of all MSH staff and travelers.
- Coordinate with HR Director, Compliance and Risk Management Specialist, and PDG Portfolio Directors to review and assess MSH risk insurance policies to ensure appropriate and cost-effective insurance coverage and that insurance providers properly informed of MSH’s risk mitigation measures.
- Make recommendations for continued security monitoring and risk mitigation efforts.
Crisis Management (5%)
- Serve as primary coordinator of the Critical Incident/Crisis Management Team, call meetings, ensure decisions and next steps are appropriately documented and communicated.
- Develop/review/revise MSH Crisis/Critical Incident Management Plan and ensure it continues to be a living document.
- Organize at least one global simulation to practice incident response and roles and responsibilities.
- Make recommendations to ensure crisis/critical incident management practices are maintained.
- In collaboration with Human Resources, manage the emergency medical and security evacuations.
Bachelor’s Degree in international studies, including but not limited to security, and international relations or other related field.
Masters Degree in international studies, including but not limited to security, and international relations or other related field.
- 8 to 10 years of experience in international operations, with a minimum of 2 years of working overseas in operational management in challenging environments.
- Previous experience working with security or operations issues and systems.
- Experience in coordinating and managing cross functional teams with shared responsibilites
- Experience creating and training individuals and large groups through in person and/or via virtual technology and platforms.
- Expereinced in conducting oreintation in either project operations or security related matters.
- Willingness and ability to travel internationally, including to countries with security risks as required
- Fluency in English, with working knowledge of a second language (Spanish, French, Portuguese, Dari or Pashto) highly desirable
- 5 years of experience of making strategic security recommendation for leadership teams and organization management teams
- 5 years working in an international non-governmental organization (NGO)
- ISO 31000 or equivalent security and/or risk management certification, if applicant does not have certification he/she must be willing and able to obtain the certification in a reasonable period of time
Knowledge and Skills
- In-depth knowledge of security requirements as they relate to international development programs and excellent understanding of importance of working with local partners in their environments (risk mitigation vs risk aversion approach)
- Demonstrated ability to quickly analyze situation and problem solve
- Strong organizational skills, and the ability to be flexible and calm under pressure
- Demonstrated resourcefulness in setting and juggling priorities, guiding people and managing financial resources
- Excellent communication skills (both written and oral)
- Strategic thinker and tactical planner
- Strong writing and presentation skills, including PowerPoint and Excel
- Good sense of humour a plus
- Travel requirements, keyboard use, pulling drawers, lifting papers <10lbs., etc.
- 24/7 availability to provide support for major security emergencies, as needed.
- Ability to travel internationally up 30% of the time
- Ability and willingness to work difficult and/or high-risk areas to perform risk and security assessments.