Asylum Seekers & Families (ASF) Volunteer & Casework Specialist
Phoenix (United States of America)
Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking.
Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.
The Asylum Seekers and Families (ASF) Volunteer & Casework Specialist provides administrative support, volunteer coordination and casework support for onsite clients at the Welcome Center for Asylum Seekers & Families in Phoenix. This position will coordinate all aspects of the volunteer program supporting the Welcome Center, including training and orientation and provide comprehensive, culturally appropriate, client-centered case management services for program participants. This position is responsible for assisting with administrative tasks including case notes, case file management, and data collection.
Approximately 50% of paid hours will be supporting volunteer coordination, including but not limited to:
●Serve as one of the first points of contact for volunteers interested in supporting the Welcome Center
●In conjunction with the IRC Phoenix Volunteer Coordinator, conduct and/or arrange for volunteer orientation and training and ensure volunteers are staffed to support the various areas of operations at the Welcome Center, including various client services, donation distribution, transportation, etc.
●Assist with the development and management of volunteer policies, procedures, and standards
●Assist in evaluating all aspects of the volunteer program at the Welcome Center to ensure effectiveness; recommend/implement changes as appropriate; maintain accurate records and provide timely statistical and activity reports on volunteer participation.
●Assist in developing, promoting, and maintaining a wide range of volunteer opportunities at the Welcome Center.
Approximately 50% of paid hours will be supporting direct client services through case management, including but not limited to:
●Provide comprehensive case management services, including accessing community resources through local partners, providing appropriate legal referrals, and helping identify and arrange social activities in-line with service plans.
●Complete eligibility screenings and enrollment paperwork for all eligible program participants.
●Complete social and legal assessments for all enrolled clients, as well as coordinate and conduct ‘Know Your Rights’ and other informative legal orientations.
●Ensure compliance with case documentation, case file management and reporting requirements, adhering to strict confidentiality guidelines.
●Implement client satisfaction surveys and client progress surveys at 90-day intervals.
●Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
●Track program activities, compile data and draft reports as required by donor and agency specifications
●Support statewide efforts to support the needs of asylum seekers, asylees, and refugees as requested and needed.
●Participate in all program meetings, staff development activities, and fully engage as a member of the team.
●Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
●Other related duties as assigned.
Key Working Relationships:
Position Reports to: ASF Coordinator
Indirect Reporting: Volunteer Coordinator; ASF Supervisor
Other Internal and/or external contacts: Community partners, volunteer organizations
Internal: IRC intensive case management, comprehensive case management, and other client programs and services.
External: TSA, ICE, Refugee Health Partnership, and partner organizations and community entities also involved in asylum seeker services.
•High school diploma or GED required. Undergraduate degree in related field preferred; comparable related work experience may be substituted for undergraduate degree.
•2+ years of related work experience; 1-year minimum working with non-English speakers, knowledge of asylee process preferred.
•Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
•Case management and/or victims assistance experience preferred
•Fluency in written and spoken English, bilingual ability in Spanish required.
•Additional language capacity preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.
•Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.
•Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines
•Strong attention to detail with the ability to prioritize and manage time effectively.
•Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.
•Strategic, creative, problem solver capable of working well independently and as a part of a team.
•Must be able to work flexible hours, including evenings and weekends
•Must have a valid driver’s license, active insurance policy, and access to reliable transportation.
•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
●The Welcome Center is a 24-hour facility; flexible work hours, including holidays, evenings and weekends with regular contact with ASF clients and volunteers.
IRC- leading the way from harm to home
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law