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Operations Specialist - Quality Assurance

Multiple locations (Multiple locations)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Multiple locations (Multiple locations)
  • Grade: IICA-2, International Individual Contractors Agreement - Mid level
  • Occupational Groups:
    • Operations and Administrations
    • Supply Chain
    • Ombudsman and Ethics
    • Internal audit, Investigation and Inspection
    • Information Technology and Computer Science
    • Monitoring and Evaluation
  • Closing Date: 2020-11-29

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Background Information - PSC

Peace and Security Cluster

For over 20 years, the United Nations Office for Project Services (UNOPS) Peace and Security Cluster (PSC) has provided its largest partner, UNMAS, with interlinked portfolio, programme and project management services that are reinforced by comprehensive management and oversight controls.  

Under this umbrella, the Cluster is responsible for the day-to-day management of UNMAS Field Programmes  through a comprehensive approach encompassing areas such as  human resources, procurement and contract management, as well as planning, implementation and risk management, that is supported by cross-cutting initiatives that include knowledge and information management, and gender, diversity and inclusion.  This comprehensive delivery platform is implemented  according to client requirements and in line with UNOPS rules and regulations through the leadership of the Cluster Director, who has the overall authority and accountability for the performance of PSC on behalf of its clients.

Background Information - Job-specific

Background Information – UNMAS Syria Response

Operating under the mandate of Security Council Resolutions (2165, 2393 and 2449), UNMAS deployed the Syria Response Programme (SRP) at the request of the Deputy Regional Humanitarian Coordinator in August 2015 and subsequently activated the Mine Action Sub Cluster under the Protection Cluster to address the impact of explosive hazards within Syria. UNMAS is the lead agency for the Mine Action Sub Cluster for the Syria Response. 

Established in Damascus since 2018, following the signature of a Memorandum of Understanding (MoU) with the Government of the Syrian Arab Republic, UNMAS strives to expand humanitarian mine action in Syria, with the aim to respond to high humanitarian needs. This includes humanitarian mine action activities prioritized in the Humanitarian Response Plan (HRP) for Syria: risk education, victim assistance, survey and clearance.

The conflict in Syria has been characterized by the extensive use of explosive weapons which resulted in large scale explosive hazard contamination, with the presence of diversified types of ordnance. According to the Humanitarian Needs Overview (HNO) 2020 for Syria, 11.3 million people live in communities reporting explosive hazard contamination; men, women, and children, are exposed to the threat of grave injuries and death on a daily basis. Millions of people live with a permanent disability and new conflict-related trauma cases lead to thousands of permanent disabilities requiring long-term and multi-dimensional support.

Functional Responsibilities

* Candidates with no UN or UNOPS experience are strongly encouraged to apply! * Qualified female candidates are strongly encouraged to apply!

The Operations Specialist – Quality Assurance will be responsible for the administration and management of the work coordinating all projects related to Operations and Quality Assurance of Mine Action activities. The incumbent will report to the Chief of Operations and will be responsible for the provision and implementation of the following main duties:
  • Oversee all aspects of mine action related activities carried out by staff under your supervision and control

  • Implement and monitor technical and national safety standards

  • Ensure close and effective interaction and coordination of the integral aspects of mine action, such as Victim Assistance and Explosive Ordnance Risk Education

  • When requested, act as the Investigating Officer for Detailed Independent Investigations or Boards of Inquiry for Mine/ERW/IED Accidents or incidents

  • Debrief mine action (MA) organizations and other implementing partners on quality assurance (QA) achievements and QA assessments and ensure that all QA assessment data is captured through the appropriate QA documentation and QA tracker

  • Implement QA management systems and ensure that the systems are being applied in a fair and equitable manner, and that accreditation, licensing and monitoring does not interrupt or delay MA projects

  • Conduct routine on-site QA of MA organization operations (for monitoring and post clearance inspections) and as part of the accreditation process

  • Provide guidance and follow up on any specific corrective actions to be taken by organizations, following an inspection, which finds a critical non-conformity

  • Ensure proper maintenance of documentation for all inspected land

  • Ensure proper storage of explosives in accordance with national and international guidelines and ensure control and security of explosives that are used by implementing mine action organisations within the area of responsibility

  • Ensure that MA Organization Standing Operating Procedures (SOP) comply with Syrian Technical Standards and Guidelines, IMAS and IATG standards (where applicable).

  • Support the collection of data and the management of information

  • Provide advice and input into the development of strategic and procedural documents related to Mine Action activities, coordinated and/or implemented by the UNMAS SRP.

  • Support programmatic, project and operational planning and activities as required.

Other Duties

  • Represent UNMAS Syria Response Programme as the Officer in Charge in relevant meetings and stakeholder interactions

  • Carry out the responsibilities determined by UNOPS rules and regulations embodied in its regulatory framework – Organizational Directives, Administrative Instructions and other documents as periodically issued and updated by UNOPS. 

  • Perform other tasks as directed by the Programme Manager and Chief of Operations.

Education/Experience/Language requirements

* Candidates with no UN or UNOPS experience are strongly encouraged to apply! * Qualified female candidates are strongly encouraged to apply!

  • Advanced University Degree (Master's degree or equivalent) with an additional 5 years of relevant experience; or 

  • First-level University Degree (Bachelor's degree or equivalent) with an additional 7 years of relevant experience ; or 

  • 11 years of experience in the management of operations within a recognized military, police, humanitarian mine action organization, development organization, or other relevant field experience is required


  • Explosive Ordnance Disposal (EOD) Level 3 (or equivalent) is required


  • Relevant experience is defined as experience in operations management;  this experience can be within the fields of either military mine action, commercial mine action, or humanitarian mine action

  • Experience in field of explosive threat management, humanitarian mine action, Explosive Ordnance Disposal (EOD) or Improvised Explosive Device Disposal (IEDD), high risk search or related field is required 

  • Experience in training or capacity building is desired


  • Fluency in English (reading, writing, speaking) is required


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

  1. Contract type: IICA (International Individual Contractual Agreement)
  2. Contract level: IICA- 2 (ICS-10)
  3. Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: 

Additional Considerations

* Candidates with no UN or UNOPS experience are strongly encouraged to apply! * Qualified female candidates are strongly encouraged to apply!

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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