Deputy Director of Programs
San Diego (United States of America)
The Deputy Director, Programs is responsible for oversight of all the program departments including Economic Empowerment, Immigration, MAKE Projects (food-based workforce programs), Refugee Resettlement, Safety & Wellness, the Women’s Resilience Center, and Youth. Key responsibilities include the leadership of staff, business development, grants management, office strategy, monitoring & evaluation, stakeholder relations, as well as sustaining and growing programs and ensuring programs remain in compliance with donor expectations and are properly implemented, meeting stated goals. The IRC San Diego has an annual budget of over $6 million from a diverse donor base of Federal, State, County, City and other Public/Private sources and provides a variety of services to over 8,000 clients per year.
Major Responsibilities (including but not limited to):
•Serve as a member of San Diego’s leadership team, participating in strategic and office-wide discussions and processes;
•Serve as the point person for all Program-related matters;
•Provide leadership and supervision to a team of about 6-10 management-level direct reports;
•Role model IRC values and commitment to Mission and clients;
•Follow all policies, procedures and protocols of the agency;
•Demonstrate, through words and actions, a commitment to diversity, equality, and inclusion;
•Other related duties as assigned.
Business Development and Grants Management:
•In collaboration with the Development Manager and Grants Coordinator, oversee a strong prospecting process;
•Manage the go / no-go decisions on funding opportunities, using Strategic Action Plans (SAPs) and OEF, community need, feasibility to implement and office capacity to assess opportunities;
•Oversee the preparation of all donor proposals (Federal, State, County, City, Private), working closely with the Grants team and Program Lead to ensure all pre-award steps are properly completed;
•Ensure new (and existing) programs have a logic model / theory of change;
•Maintain positive relationships with donors, in coordination with Leadership Team.
Strategy and Client Voice
•Serve as the SAP Champion for the office, and regularly monitor progress on the SAP Implementation Plan;
•Oversee regular needs assessments and gender analyses;
•Lead the annual SAP refresh process;
•Lead strategic priorities for the office, as identified though the SAP process.
•Ensure close programmatic linkages between all IRC San Diego programs and departments; proactively work to prevent program silos and implement processes and procedures that ensure clients are screened and connected to relevant programs throughout the agency;
•Support all new program conceptualization and design, ensuring the best available evidence is used to inform the design;
•Ensure that the program departments comply with all contractual & reporting requirements, have a quality assurance plan, achieve required outcomes, provide quality services and meet the needs of clients and stakeholders;
•Oversee and lead program departments including: Economic Empowerment, Immigration, MAKE Projects (food-based workforce programs), Refugee Resettlement, Safety & Wellness, the Women’s Resilience Center, and Youth;
•Participate in all program meetings, staff development activities, and fully engages as a member of the team;
•Support programs to plan for and navigate potential upticks in activities based on public policies.
Staff Management & Development
•Directly lead 6 – 10 staff, exemplifying IRC’s leadership standards, including managing performance, developing direct reports, sharing time and credit, creating a collaborative environment, impacting critical decisions, promoting accountability, unifying functions, and sponsoring high performers;
•Provide regular individual supervision, coaching/mentoring, and performance feedback;
•Support staff in proactively managing their workloads, and help staff troubleshoot challenges;
•Support effective succession planning along with the HR & Admin Manager and Executive Director, as well as effective new staff onboarding;
•Support the Development team on the internship program.
Monitoring & Evaluation
•Serve as lead in the continuing development and implementation of the Efforts-to-Outcomes database across IRC San Diego; ensure quality data collection across all programs; produce reports and impact data to provide insight to internal and external stakeholders on IRC’s impact;
•Ensure all projects/programs have a Monitoring & Evaluation (M&E) plan;
•Ensure programs are analyzed, at least quarterly, to understand outputs and client outcomes;
•Follow up with direct reports to ensure all relevant data is entered into ETO in a timely manner, and support troubleshooting difficulties in doing so.
•Ensure that all program areas have SAP-aligned funding plans that will lead to the sustainability and growth of programming; support new project design and program development;
•Work closely with the Finance Director on proposal budget development, grant spending and potential funding issues (gaps).
•Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers and other key stakeholders;
•Work closely with the Community Engagement Officer on relationships with community members, community groups, and other stakeholders;
•Collaborate with the Development Manager and Executive Director on relationships with private donors.
•Bachelor’s degree required; Master Degree in Business, Non-Profit Management, Public Administration or related field strongly preferred;
•Minimum 8+ years of related professional experience in non-profit management, program development and management; preferably in a grant-driven social services or non-profit environment;
•4+ Years of official and direct staff supervision, and demonstrated strong staff management skills;
•Demonstrated experience with successful proposal development and implementation;
•Technical experience in at least one key program area;
•Strategic visioning and critical analysis skills;
•Strong, demonstrated skill in donor compliance and donor relations;
•Excellent communication skills both written and verbal;
•Ability to comfortably and effectively speak in front of groups;
•Good interpersonal and communication skills, conscientious, high degree of emotional intelligence and integrity;
•Self-directed and thorough in working with procedures, data entry/record keeping;
•Highly organized with the ability to work under pressure with deadlines;
•Good organizational and project management skills;
•Ability to work under pressure and meet deadlines;
•Ability to effectively work in a multi-cultural work environment.
•Standard professional office environment with occasional opportunities to participate in community outreach and workshop events;
•Full or partial remote delivery of services while IRC offices are closed due to CV-19;
•Requires occasional weekend and/or evening work.
IRC- leading the way from harm to home.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.