San Diego (United States of America)
The Caseworker provides assistance to refugees to ensure the best possible resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients to develop service plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational and other services and resources based on client eligibility. The Caseworker operates under close supervision with moderate latitude for the use of independent judgment and initiative.
Pre-Arrival Client Services:
•Provide the best possible initial resettlement experience for each client, from point of entry to successful acclimation. This includes pre-arrival planning (securing suitable housing, apartment set-up, acquiring living essentials such as food, furniture and household supplies) and serving as the primary point of contact for new refugee arrivals.
Post-Arrival Client Services:
•Welcome newly arriving refugees at airport and transport them to their home; provide basic home safety orientation and provide culturally appropriate, ready-to-eat food upon arrival;
•Assist with lease signing, grocery shopping, banking, school registration and initial medical screenings; assist clients with accessing public services such as public assistance and obtaining Social Security cards;
•Conduct public transportation orientations; facilitate comprehensive Cultural Orientation before conclusion of service period tailored to individual client needs;
•Provide in-home visits to assigned clients per funder requirements, including the 24-hour and 30-day visits. Maintain a focus on safety, functionality and understanding emergency needs;
•Independently develop reasonable self-sufficiency plans and timelines with each client and manage client expectations throughout the resettlement period;
•Support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;
•Assess and monitor client progress to ensure established goals are being attained, designated resources are being maximized and modify initial resettlement plans as required;
•Travel regularly throughout the service delivery area, using IRC and personal vehicle to transport clients as needed (airport pick-up, home visits, agency visits, etc.);
•Maintain accurate and up-to-date physical and electronic files and detailed case notes, enter required data in a timely manner, and meet all case reporting requirements within established deadlines and standards.
•Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of client case files, including writing detailed case notes, data entry in the ETO system, collecting client documents and signatures and other tasks as the need arises;
•Perform various administrative tasks including financial reconciliations, requesting payments and printing out vouchers/transmittal sheets, completing individual mileage reimbursement requests and others as required.
•Participate in all program meetings, staff development activities, and other duties as assigned;
•Attend regular trainings as assigned;
•Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments;
•Follow all policies, procedures and protocols of the agency, placing special importance on client confidentiality.
•Undergraduate degree in a related field strongly preferred; or mix of equivalent years of related work experience and education;
•Minimum of 2 years meaningful work experience in human services field preferred;
•Demonstrated success working and communicating effectively in a multi-cultural environment;
•Proven track record to contribute both independently and as a key team member;
•Self-starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively;
•Proficient in English, both spoken and written; bilingual ability in Dari, Pashto, Arabic, Kiswahili, French, Burmese or other refugee population languages preferred;
•Proficient in Microsoft Office applications (Word, Excel, Outlook);
•Valid driver’s license, access to a reliable vehicle with current insurance. Able and willing to drive both personal vehicle and IRC agency vehicle as needed, during both daytime and nighttime hours.
•A combination of standard office environment and “field” time in and around the service delivery area to perform the above outlined responsibilities;
•Partial remote delivery of services while IRC offices are closed due to CV-19;
•Reoccurring need to provide services outside of traditional work hours (nights and weekends).
IRC- leading the way from harm to home.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.#LI-GR2