Income Supports Caseworker
Oakland (United States of America)
IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 24 offices in the United States; the IRC leads the way from harm to home. The Oakland IRC office serves approximately 900 refugees, asylees, newcomers, SIVs and Victims of Human Trafficking annually and provides them with a fresh start and opportunities to use their greatest resources—their motivation, their skills and their experiences—to become independent and self-sufficient new Americans.
Job Overview: The Income Supports Caseworker will aid low-income newcomers including refugees, asylees, victims of trafficking, and others to ensure that they access all the public benefits and income supports programs they are eligible for. These services will improve the quality of life for low income immigrants in Alameda and Contra Costa counties by ensuring that, in the short-term, they meet their basic needs and build financial stability, allowing long-term attainment of self-sufficiency.
The Caseworker will develop initial service and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. The Caseworker will work closely with colleagues across all IRC Oakland programs to ensure each and every IRC client accesses the income supports and public benefits they are eligible for and that will help them more rapidly achieve rapid self-sufficiency. . This position will report directly to the Economic Empowerment Manager.
•Screen for and identify benefits eligibility for clients based on relevant factors including their immigration status, income levels, and length of time in the US.
•Successfully enroll clients in identified public benefits and income supports programs
•Support clients through social service referrals, medical access and advocacy services through assessment and evaluation of each client’s distinct needs.
•Support with complaint resolution and client advocacy with customer service representatives to resolve access, billing and enrollment disputes
•Develop and maintain up-to-date knowledge regarding low income public utilities and telecommunication, and public benefit programs as well as working relationships with agencies as relevant.
•Provide technical assistance, support and information to IRC caseworkers and specialists regarding proper avenues for successful complaint resolution.
•Support clients with direct assistance distribution and tracking.
•Ensure compliance with case file management and reporting requirements; including timely data entry in hard-copy files and ETO (Efforts to Outcomes) Database.
•Provide outreach and training to community partners including healthcare providers, law enforcement, educational institutions, non-profit organization and other social service agencies.
•Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits, etc.)
•Participate in all program meetings, staff development activities, and fully engage as a member of the team.
•Other related duties as assigned.
Key Working Relationships:
Position Reports to: Economic Empowerment Manager
Indirect Reporting: IRC Oakland department managers
Other Internal and/or external contacts:
Internal: The Income Supports Caseworker will develop working relationships with internal direct service staff across all IRC Oakland departments.
External: The Income Supports Caseworker will develop working relationships with agencies including but not limited to County Social Service Agencies, Social Security office, Public Utility companies, healthcare providers, and property managers and community based organizations to support achievement of program goals.
•Associate’s degree or Undergraduate degree in Social Work or an equivalent field of study. Related work experience may be substituted.
•Demonstrated relevant work experience in human services field, preferably in a non-profit or social services agency environment serving underserved communities
•Knowledge and/or experience assisting clients with public benefits access in the state of California is highly preferred.
•Prior experience working with immigrant and limited-English proficient populations preferred.
•Demonstrated success working and communicating effectively in a multicultural environment.
•Proven ability to contribute both independently and as a key team member.
•Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
•Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong digital literacy skills.
•Excellent communication skills, with fluency in written and spoken English.
•Fluency in additional language relevant to current newcomer populations strongly preferred (Arabic, Farsi, Pashto, Tigrinya, Burmese, Spanish, Amharic)
•Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
IRC- leading the way from harm to home.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.