The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org

The hallmark of CHAI’s approach is simultaneous and intensive engagement on the demand and supply sides of the market. On the demand side, CHAI’s country teams help governments to overcome barriers to scale up treatment and prevention programs. Meanwhile, the CHAI global access teams work to address supply-side barriers to access and foster a healthy marketplace to ensure the sustainable supply of essential medicines and diagnostic commodities. CHAI works to attract new suppliers, lower drug prices, encourage the adoption of stringent quality standards, and facilitate the uptake of important new or improved products.

CHAI’s HIV Access Program (HAP) works to address barriers to treatment scale-up by engaging across the treatment cascade and addressing commodity and service delivery barriers to ensure patients treatment, care, and prevention services they need.

Position Summary

CHAI is seeking a highly qualified individual to fill the position of HIV Program Coordinator. The HIV Program Coordinator will support the team operations and program management, which aim to support Ministries of Health in scaling access to optimal antiretroviral treatment and improve patient outcomes.

The role will involve building and managing relationships with a broad set of internal and external stakeholders and liaising with various CHAI teams to ensure smooth operations of the program. This role will require candidates to develop familiarity with HAP programs globally and at the country level. They will also provide support to HAP’s Manager, Senior Manager, and Senior Director to ensure effective implementation and monitoring of program operations. Candidates must demonstrate an ability to assess issues, think creatively to resolve problems, and determine when to escalate to other team members.

The HIV Program Coordinator will need to possess analytical ability, excellent communication skills, exceptional diplomacy and tact, and organizational and project management skills. The candidate must be able to function independently and flexibly, operate effectively in an environment with a high level of ambiguity and uncertainty, and have a strong commitment to excellence and attention to detail.  CHAI places great value on relevant personal qualities: proactive, resourcefulness, responsibility, tenacity, independence, energy, entrepreneurship, and strong work ethic.

• Develop and maintain effective processes to facilitate efficient operations of HAP
• Lead organization, planning, and execution of US-based and global conferences and meetings
• Support with scheduling calls, recording and disseminating minutes, and project managing follow-ups across HAP’s HIV treatment, prevention, diagnostics, and pediatric programs
• Support planning and implementation of in-country workshops, as needed
• Ensure flow of information, including the sharing of information and knowledge across HAP and broader CHAI teams
• Lead onboarding for new staff, including developing and maintaining training content and resources and ensuring new hires attend a Safety and Security (S&S) briefing
• Serve as the Safety and Security liaison for the HAP team, ensuring that all HAP staff are aware of the latest safety advisories from the Global S&S Team
• Develop and maintain knowledge management platforms, including strengthening resource libraries and contact lists
• Proactively develop and maintain the operational systems, processes, tools, policies, templates, and SOPs in support of HIV Program goals and serve as the first point of contact regarding administrative and operational questions
• Serve as the first point of contact for the HAP team regarding administrative and operational questions
• Collaborate closely with the HIV Operations Manager to lead project management of key operational activities, including but not limited to, fundraising
• Act as the point of contact for general questions from CHAI HQ the Infectious Disease Operations Team, or other groups regarding HAP, including operational questions and requests to coordinate programmatic inputs
• May include other activities to support program objectives in response to ad hoc requests

• Commitment to CHAI’s values and mission
• BA/BS with 2-4 years of work experience, preferably in an administration or coordination role
• Detail-oriented with strong organizational skills
• Strong communication both written and oral
• Ability to communicate effectively, diplomatically, and tactfully with people of varied professional, cultural, and educational backgrounds, including a variety of internal and external stakeholders
• Entrepreneurial mindset, including ability to work independently, self-motivate, and propose and implement new ideas
• Ability to think strategically, handle ambiguity and uncertainty, problem-solve, multi-task and set priorities in a fast-paced, high-pressure, limited-structure, and multicultural environment
• Proficiency in Microsoft Office especially Outlook
• Willingness to work flexibly and travel domestically and internationally as needed
• Ability to learn on the job quickly and absorb/synthesize a broad range of information

Advantages:

• Experience working directly with executives and those in high level positions
• Experience working in fast-paced results-oriented environments
• Familiarity and experience in global health sector, particularly HIV/AIDS
• Experience living and/or working in developing countries

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