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ICT Senior Manager (Business Analytics Specialist)

Nairobi (Kenya)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Nairobi (Kenya)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Information Technology and Computer Science
    • Operations and Administrations
    • Managerial positions
    • Sustainable Business Development
  • Closing Date: 2020-12-06

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Background Information - Job-specific

In 2019, the United Nations Support Office in Somalia (UNSOS) implemented the United Nations Secretary General’s (SG) new reforms proposed in A/72/492 which transferred greater responsibility to managers and holding them accountable for the results  and financial performance of their programmes with the ultimate objective to enhance the effectiveness of the Organization in Meeting all its mandates and to enhance its accountability for results. UNSOS ability to operationalize the new accountability framework relies on the mission components to gather and analyze data to extract insight, improve decision making and drive for better results, consequently, UNSOS established strategic projects for the period 2020- 2021. These projects seek to produce outputs and outcomes that are directly related to expanding the scope and breadth of Umoja and Self-Service Analytics to all aspects of mission support operations in order to increase visibility, enhance customer orientation while strengthening the effectiveness and efficiency.

Considering the diverse services delivered by UNSOS to its customers, the geographical coverage of its operations in Somalia and Kenya, and the new management paradigm shift for results, UNSOS identified that the initial business intelligence and analytics operating capabilities established in cooperation with UNOPS in FY18/19 needs to be further strengthened to address governance, risk, managing for results and compliance to effectively streamline its operations and project activities through a data driven decision-making mechanism. Furthermore, the cooperation with UNOPS has been recognized as establishing best synergies and leverage of UN resources to execute UN Information Communication and Technology vision and strategy pertaining to Self-Service Analytics. Moreover, UNSOS, as per mission strategic project “A.3. Umoja Implementations and utilization program”, requires additional expertise to be able to establish a cross pillar “Centralized Umoja Team”, aimed at addressing Mission-wide Umoja issues including identification of training needs, the actual implementation of existing Umoja modules that are currently not fully utilized in UNSOS (e.g. Preventive maintenance or Strategic Planning, Budgeting and Performance) and the roll-out of new Umoja related functionalities planned for the upcoming months such as Demand Planning and Supply Network Planning.

UNSOS through this Financial Agreement, aims to continue the maintenance of a small technical delivery and support team in Nairobi and Mogadishu with the following objectives and end state: 

  • Enhanced availability and accessibility of credible, timely and meaningful performance evidence to inform decision-making processes; 

  • Enhanced capacity for UNSOS to generate and internalize knowledge based on its progress towards the achievement of its strategic goals; 

  • Enhanced credibility and confidence in the internal and external use of results evidence and performance data by stakeholders; 

  • Enhanced internal coherence between the existing knowledge base and the functions involved in the production of performance evidence within UNSOS and UNSOM; 

  • Increased ability for UNSOS and UNSOM to make informed management and strategic decisions during and after implementation of policies, programmes, and projects; 

  • Enhanced logical linkage and internal coherence and coordination in the planning and programming processes for results at all levels within UNSOS and UNSOM; 

  • Increased optimization of resources towards the achievement of results at all levels; 

  • Enhanced transparency and coherence in the planning, allocation and use of physical, financial and human resources in Mission support operations;

  • Enhanced ability for decision makers to assess progress and to make informed decisions aimed at improving the organization’s contribution to internationally agreed goals; 

  • Effective planning and successful delivery of portfolio of projects outlined in UNSOS BI programme;

  • Enhanced business intelligence capacity in data sourcing, data quality audit and governance, modeling, visualization; and provisioning of SAP expertise for the mission’s involvement in the TAG and the pilot activities for UE2 Demand Planning and Supply Network Planning.

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager or designated officer and within delegated authority, the incumbent will directly work with UNSOS teams and will be required to perform the following duties.

  • Coordinate and lead business and scope analysis, gathering of requirements and documentation, preliminary system analysis, data cleansing and enrichment, migration, and change management initiatives;

  • Manage day to day operations and additional front loading preparatory technical and business process re-engineering and integration; 

  • Provide technical SAP and Power BI expertise to establishing and modernizing the Mission’s Business Intelligence and analytics  strategy and operating model; 

  • Lead the planning, execution and monitoring of Project Management activities; 

  • Lead the creation of technical documentation;

  • Provide end user training and documentation, as required;

  • Contribute to the tracking and reporting times and efforts invested on the assigned tasks; 

  • Work as UNOPS focal point on the ground;

  • Provide advice to the Chief of Section and other stakeholders on matter related to Business Intelligence and Business Analytics; 

  • Provide leadership in developing, deploying, and managing mission support management's data collection and analytics-based reporting solutions to provide actionable intelligence to mission senior management team and to mission support unit and section chiefs; 

  • Provide technical expertise and leadership support to the implementation of BI strategy and roadmap for implementing UNSOS analytics and business intelligence capability to include elements such as the delivery of standard and ad hoc reports, dashboards, and trending based on an increased collection and cleansing method for mission support and mandate implementation data; 

  •  Interact with, support, and consult with all UNSOS Pillars' Sections /Units to define key performance indicators, standard and ad-hoc reports that enable business decision;

  • Build a team and support structure that will enable and expand these capabilities;

  • Lead a team of BI staff in the development of recommendations based on data analysis, independent root cause analysis conducted with key stakeholders/business process owners. Produce timely and actionable information which helps drive business results and guide decision making processes. Devise and promote effective analytic models and creative data visualization to derive actionable intelligence;

  • Contribute to the development of business rules, guidelines, standard operating procedures and formulate user requirements for IT systems in support of materials management and supply chain activities;

  • Gather requirements from various stakeholders and process owners to define specific business requirements for the end-to-end Supply Chain performance management. Development and promulgate of Business Intelligence Guidance and Procedures and monitor compliance. Promote continuous improvement and innovation in the area of Supply Chain Performance Management;

  • Assess Business Intelligence (BI) training needs; identify, design and coordinate the delivery of BI training programs to staff at all levels; 

  • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results:
The incumbent impact will be the alignment of the Mission’s Business Intelligence strategy with UN Secretary General Data Strategy and UN Business Intelligence and the leverage of BI products and services in enhancing the effectiveness and efficiencies in mission support operations.

Education/Experience/Language requirements



  • Advanced University degree (Master’s degree or equivalent) preferably in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, Statistics, Supply Chain Management, Logistics, Business Administration or in a field related to the post description.
  • A first level university degree with 2 years of additional relevant experience  may be accepted in lieu of the advanced university degree.


  • A minimum of 7 years of progressively responsible experience in supply chain management, logistics, procurement, engineering or operations management focusing on application of reporting, analytics or BI to managing and improving business performance.  

  • Within these 7 years, a minimum of 3 years of experience with SAP ECC is required;

  • Within these 7 years a minimum of 2 years of experience in delivering BI solutions with Microsoft Power BI is required;


  • PRINCE 2 foundation and SCOR certification 

  • Experience with SAP ERP for Supply Chain and SAP reporting

  • Experience in defining and documenting system requirements;

  • Experience in multinational working environment; 

  • Experience with relational SQL or NoSQL databases in relation to manipulating, processing and extracting value from large disconnected datasets.

  • Experience with Cloud Development Environments like Azure, AWS or Google Cloud.

  • English and French are the working languages of the UN;

  • For this job opening, fluency in English (both oral and written) is required; 

  • Knowledge of another UN official language is desirable.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type:       Staff Contract level:       P4
Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster 

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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