IT Solutions Associate G6, Damascus

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

DEADLINE FOR APPLICATIONS

All applications should be received no later than Monday 7.12.2020

CONTRACT TYPE & DURATION

Eligibility: Syrian Nationals or Syrian/Palestinian Nationals or candidates who have a work permit and residency in Syria.

Type of Contract: Fixed Term  , Level G6

Contract Duration : 12 Months

Duty Station:  Damascus 

ABOUT WFP

The United Nations World Food Program is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements. 

KEY ACCOUNTABILITIES (not all-inclusive)

1. Assist in the preparation of materials and the delivery of trainings on automated business processes to ensure efficient and effective use of IT systems. 
2. Collect and collate data, conduct basic analysis to support the development of accurate reports. 
3. Provide second level technical support for beneficiary registrations, distributions, redemptions and reconciliations for all delivery mechanisms implemented through SCOPE platform or a Beneficiary Information Management Software (BIMS);
4. Manage alignment of IT service levels related to SCOPE/BIMS incidents with SLAs to strive high quality support services to Internal and External stakeholders on the full range of SCOPE/BIMS features and functionalities;
5. Participate in technical design of appropriate beneficiary registration strategies and approaches by ensuring that registration standards are met and that appropriate methodologies and technologies are implemented;
6. Conduct regular data quality checks, ensuring clarity, accuracy and consistency in support to Operations.
7. Actively participate in IT Macro/Micro Assessment according to the standard operating procedures for Cash Based Transfer (CBTs) activities;
8. In consultation with IT management, contribute in the evaluation, design, development, update, documentation and follow-up of applications.
9. Actively participate in the planning and coordination activities, identify operational shortcomings and propose remedies or improvements in beneficiary registration as well as distributions,
10. Participate in digitalization activities by exploring local data needs in innovative ways. 
11. Competent use of technology and timely registration of beneficiaries including the support CBT and In – Kind distribution done through SCOPE/BIMS. 
12. Ability to work in a team with close-knit coordination between Beneficiaries, WFP, Government, Cooperating Partners and other service providers during registration
13. Effective use and compliance with WFP corporate guidance, standard operating procedures for registration, privacy of information, and gender and protection. 
14. Well organized, complete and accurate reports, records and/or data, put together independently with only general guidance.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience: Minimum 5 years of post-secondary school relevant working experience.

Language: Fluency (level C) in in oral and written communication in Arabic and in English.

KNOWLEDGE & SKILLS

• Excellent communications skills with beneficiaries, and other team members. 
• Good knowledge and practical experience in use of information technology to capture and store data and information. 

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has aided IT team members in building technical skills and staying abreast of industry developments. 
• Has gained knowledge of technical issues through exposure to IT operations. 
• Demonstrates experience in beneficiary management and field-based activities in delivery of humanitarian assistance to vulnerable communities.
• Experience in cash-based transfers and beneficiary identity management in humanitarian context;

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

TERMS AND CONDITIONS

• Please upload your professional CV in English in PDF format making sure to include the following in terms of “Experience”:
  • Company/Organization name and scope of work of the organization
  • Exact Position Title
  • Contract type: part-time, full-time, volunteer, consultant, or freelancer
  • Start and End date of Employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)
  • Responsibilities: To mention the main responsibilities that highlight your gained skills and experience
• A proof of your experience will be required in the final stage of recruitment.
• Only shortlisted candidates will be invited to the next stage of the selection process
• Candidates must get an auto confirmation email once application is submitted.

HOW TO APPLY

if any of the below links do not work by clicking on it, please copy and paste it in the browser address bar

Internal candidates: https://performancemanager5.successfactors.eu/sf/jobreq?jobId=130461&company=C0000168410P

External candidates: https://job-listing.wfp.org/sfcareer/jobreqcareer?jobId=130461&company=C0000168410P

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Qualified female candidates are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.