Senior Case Processing Officer(National Position)

Bangkok

Organization: IRC - International Rescue Committee
Location: Bangkok
Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
Occupational Groups:
Closing Date: Closed

Background/IRC Summary: The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout Asia seeking permanent resettlement in the United States. Operating in fifteen countries, the RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S
Job Overview/Summary: The Senior Case Processing Officer (SCPO) is responsible for complex data entry into WRAPS system and daily workload management of Case Processing department’s specific unit’s workload in a timely and accurate manner, in compliance with existing Standard Operating Procedures (SOPs). The SCPO performs other office functions outside of the general responsibilities of case processing as assigned by immediate supervisor. This position reports to the Case Processing Manager.

Major Responsibilities:
-Supervise Case Processing Officer and/or temporary staff and ensure quality of work meets existing Standard Operating Procedures
-Manage task delegation and monitor progress of Case Processing Officer and/or temporary staff, as well as provide relevant feedback to the Case Processing Manager on team’s performances
-Maintain high quality control levels of case files after USCIS adjudication on complex/specialized caseloads
-Act as a liaison in the field between RSC Casework team, USCIS RAD team, IOM, and RAs for all post processing as necessary
-Whenever required, organize, support and manage case processing teams during USCIS circuit rides
-Work closely with other SCPO to coordinate daily assessment, quality control of case updates, scanning /attaching, medical updates, assurance requests and travel packets within assigned units, and other units as necessary
-Monitor and implement quality control measures of case information and ensure accurate data entry both in WRAPS and physical file before moving forward with further processing.
-Produce specific progress reports to Case Processing Manager as required
-Enter refugee case information into WRAPS and case files
-Provide task-specific training/guidance to the Case Processing staff, as well as New hire/Part-timers/Interpreters
-Perform other duties as assigned

Key Working Relationships:

Position Reports to: Case Processing Manager
Position directly supervises: Case Processing Officer and/or temporary staff
Indirect Reporting: Senior Case Processing Manager, Thailand
Program Coordinators, Thailand

Other Internal and/or external contacts:
Internal: All Bangkok and Malaysia RSC staff
External: USCIS officers, RPC, UNHCR, IOM and RMA

This vacancy is now closed.
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