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IT Business Process Analyst (P2)

Vienna (Austria)

  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna (Austria)
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Nuclear Technology
    • Monitoring and Evaluation
    • Information Technology and Computer Science
    • Operations and Administrations
    • Human Resources
    • Sustainable Business Development
  • Closing Date: 2021-08-19

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Organizational Setting

The Department of Technical Cooperation (TC) consists of the Office of the Deputy Director General, four regional Divisions (Africa, Asia and the Pacific, Europe and Latin America and the Caribbean), the Division of Programme Support and Coordination and the Division of the Programme of Action for Cancer Therapy (PACT). It provides strategic direction for the IAEA’s technical cooperation programme, and is responsible (in close collaboration with Member States) for the planning, formulation, implementation and monitoring of the programme, in line with the IAEA Medium Term Strategy.

The Division of Programme Support and Coordination (TCPC) is responsible for the development, promotion and consistent application of strategies, policies, standards, tools and systems to support the TC programme. This includes quality assurance and enhanced results-based programme management, training and capacity development, expanded cooperation through existing and new partnerships and resource mobilization, efficient management of financial resources, data and information, as well as outreach and reporting.

The Finance and Information Management Section (TCFIMS) is responsible for the development, standardization and consistent application of implementation tools, processes and agreements; for the efficient use of programme funds through budgeting and financial monitoring; for providing supporting information, data and statistics; and for the development and enhancement of information technology support systems including communication systems.


Main Purpose

Reporting to the Unit Head, Information Technology, the IT Business Process Analyst leverages technical knowledge to provide advice on the design, development, support and maintenance, including final solutions for automating processes related to the implementation and reporting of TC projects on an array of IT Systems that can include integration with the IAEA's Enterprise Resource Planning (ERP) System known as AIPS (Agency Wide Information System for Programme Support).


Role

The IT Business Process Analyst is\: (a) a business analyst and automated processes expert, reviewing, analysing, improving and evaluating TC business processes and specifying and designing functional automated solutions for programme planning, implementation, project management and reporting with a focus on efficiency and compliance with IAEA regulations and rules; (b) a technical lead and project manager, independently architecting technical solutions, leading a team of developers, continuously improve the technology stack of IT products, ensuring quality assurance, improving overall IT processes, initiating, planning, executing and controlling product delivery; (c) an advisor, recommending the business needs of the Department for integration or direct use of the ORACLE based ERP system and (d) a support lead, designing support strategy and providing day-to-day support and maintenance of the aforementioned automated processes.


Functions / Key Results Expected

Review existing TC business processes, make recommendations whether the processes can be automated. Recommend whether process automation should be done with a cloud solution or off-the-shelf solutions or if customization is needed.
Manage application support, including incident resolution, introduction of new features and configurations to reflect changes in Department or IAEA Policies.
Maintain the configuration of active automated processes for TC project planning, implementation and reporting, leveraging new solutions against existing configurations and ensuring that all technical designs are documented.
Implement process improvements or modifications to meet business requirements.
Assume leadership of software development and implementation projects. Construct software to meet designed solutions using modern software tools.
Actively participate in testing to validate that the implemented features meet requirements.
Lead and contribute to the development of sustainable reporting solution in order to meet the needs of TC managers and Member States' reporting requirements.
Deliver training to end users and prepare technical manuals in support of upgrades, enhancements and refresher courses.

Competencies and Expertise

Core Competencies

Name Definition
&nbsp
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
&nbsp
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
&nbsp
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
&nbsp
Teamwork Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name Definition
&nbsp
Client orientation Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
&nbsp
Commitment to continuous process improvement Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.
&nbsp
Technical/scientific credibility Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.

Required Expertise

Function Name Expertise Description
&nbsp &nbsp &nbsp
Information Technology Business Intelligence Analysis Thorough knowledge of relational database management software (e.g. SQL Server) and SQL Datawarehouse and reporting and business intelligence platform. Knowledge of Microsoft SSIS, Microsoft SSRS, Microsoft Power BI.
&nbsp &nbsp &nbsp
Information Technology Business System Analysis Knowledge of methods and techniques for requirements engineering, system analysis and design. Knowledge of the development of financial, human resources or project management systems. Strong analytical and quantitative skills.
&nbsp &nbsp &nbsp
Information Technology End User Support Ability to analyse and troubleshoot technical incidents and problems related to deployed software applications, provide end-user application support.
&nbsp &nbsp &nbsp
Information Technology HTML/Web Tools and Technologies Experience of modern software development methodology and tools and techniques, e.g.\: frontend technologies like Angular or Vue.js, web technology like\: HTML5, CSS3, JavaScript, AJAX, C# and .NET Core, jQuery, XML.
&nbsp &nbsp &nbsp
Information Technology IT Training Ability to write Technical Documentation, User Guides and provide training to the users.
&nbsp &nbsp &nbsp
Information Technology Information Security Strong knowledge of secure coding techniques and information security.
&nbsp &nbsp &nbsp
Information Technology Project Management Ability to independently work and manage projects; knowledge and expertise of formal project management methodology like Prince2 and Prince2 practitioner registration.
&nbsp &nbsp &nbsp
Information Technology Software Development Knowledge and experience with technical design, development, deployment and operation of automated business processes in a Microsoft environment with SQL Server.
&nbsp &nbsp &nbsp
Information Technology Systems Development Thorough understanding of software engineering processes, the software engineering life cycle and object-oriented analysis and design.

Asset Expertise

Function Name Expertise Description
&nbsp &nbsp &nbsp
Information Technology - Oracle Oracle ERP Expertise Knowledge of interfacing with enterprise scale solutions based on Oracle E-Business Suite and Hyperion for project planning and programme and project management.

Qualifications, Experience and Language skills

Bachelor's Degree - University degree in Computer Science and Technology, Computer Engineering, Informatics, or other related fields.

Minimum two years of experience in analysing, improving, and automating moderate to complex business processes of a large organisation and modelling, measuring, improving, and/or reengineering business processes.
Demonstrated experience in analysing, designing, developing, implementing, supporting and maintaining automated processes on a Microsoft C#.NET/DotNetNuke based platform with SQL Server 2016.
Demonstrated experience in designing and implementing process improvement activities.
Demonstrated experience involving leading and management of technical projects and resources.
Demonstrated experience in developing IT solutions with integration to enterprise scale solution such as Oracle E-Business Suites and interfaces for add-on with specific business critical functionality.

Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $47895 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 25193, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance


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Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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