Deputy Director, Missoula

Under the supervision of the Executive Director (ED), the Deputy Director is responsible for oversight of the office in Missoula, Montana including the refugee resettlement program, the Deputy Director has the responsibility of leadership for IRC in Missoula and support a wide variety of office management responsibilities. Key responsibilities include the leadership of staff, ensuring clients receive exceptional service, sustaining and growing programs, and assuring programs remain in compliance with donor expectations and are properly implemented while meeting stated goals.

RESPONSIBILITIES:

The Deputy Director works in close coordination with the Executive Director to achieve the following goals:

Compliance & Administration

• Ensure that all programs comply with all contractual, reporting, and match requirements including the reception and placement program and matching grant

• Ensure quality data collection across all programs; oversee the production of reports and impact data to provide insight to internal and external stakeholders

• In coordination with management staff in Salt Lake City, ensure that programs maintain sound fiscal management including compliance with all HR policies and procedures

• Represent offices and assigned programs with HQ. Ensure HQ initiatives and guidance are in compliance

Program Oversight

• Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community

• Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight and leadership to assigned program staff

• Oversee development efforts including creating an annual fundraising plan and strategy with measurable goals and objectives to expand and support existing programming, including meeting match requirements for monetary and in-kind fundraising.

• Create close programmatic linkages between teams; proactively implement processes and procedures that ensure clients are connected to relevant programs throughout the agency

• Work closely with staff to promote strong relationships across programs while fully implementing a client-centered approach across all service areas

• Ensure that all program areas have strategic plans leading to the sustainability and growth of programming; support new project design and program development

• Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers, and other key stakeholders

• Work with the Finance Manager and program staff to monitor and manage program budgets and oversee that program outcomes meet proposed goals

• Other related duties as assigned

General Management

• Provide high level leadership to assigned team including:

O Weekly one on one meetings with all direct reports and regular team meetings with all office members

o Effective delegation of duties and responsibilities

o Consistent and ongoing feedback and communication

o Extensive professional development support and coaching of team members

• Recruit, hire, train and supervise team members

• Review donor reports for content and accuracy prior to submission

• Oversee communications and advocacy efforts

• Oversee grant tracking and billing, coordinating narrative reporting

• Assist ED and Finance Manager in budgeting process

• Maintain open and ongoing communication with the Executive Director, IRC headquarters colleagues Development Director, Finance Manager, Operations Manager, and Communications Coordinator.

Qualifications

• Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, and integrity as defined in the IRC Way.

• Bachelor’s degree required; graduate degree in business, non-profit management, public administration or human services related field preferred

• Minimum of five (5) years of professional work experience with progressive levels of responsibility, including supervisory and program management experience.

• Experience with refugee resettlement and/or serving new American community members

• Strong experience with budget management, strategic planning and conducting monitoring and evaluation activities to ensure program quality

• Excellent communication skills both written and verbal

• Solid organizational and project management skills in order to promote productivity and efficiency

• Ability to work under pressure and meet deadlines

• Excellent interpersonal and communication skills: the ability to communicate effectively and diplomatically with grantors, volunteers, partner agencies, government officials, multi-cultural clients and colleagues on all levels

• Proven leadership and team-building skills

• Demonstrated ability to work successfully in a multi-cultural environment is highly desirable

• Proficiency in Microsoft Office applications (especially Word, Excel, Outlook) and internet research

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

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