Deputy Director of Programs-Jordan Country Program
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 5 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.
IRC is offering a robust humanitarian response to the Syria crisis with an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,250 staff in the region. IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.
The Deputy Director for Programs (DDP) plays a leading role in ensuring overall program quality and impact. The DDP also ensures that programs are evidence- and needs-driven, monitored closely and funded appropriately. Reporting to the Country Director, the DDP is a member of the Jordan Country Program Senior Management Team (SMT) and supervises a team of technical, program and monitoring and evaluation coordinators.
Leadership and Representation
· Provide leadership and supervisory management of programs in Jordan, including mobilization and stewardship of resources, program quality and accountability and performance management.
· Establish clear communications and direction for all program staff, including those working in the field locations.
· Participate actively in country program management, coordination, and strategy meetings with other members of the senior management team.
· Actively engage with donors, partner agencies, and the humanitarian Clusters to ensure IRC is strongly represented in coordination and advocacy efforts.
· Actively liaise with IRC programs in the Middle East Region, the regional team and technical units to maximize synergies and application of best practice across the region.
Strategic Direction, Program Quality and Growth
· Provide cohesive leadership to IRC’s program teams in Jordan, ensuring that priorities and opportunities identified are in line with and contribute to achievement of IRC’s objectives for the Middle East Region and the development and implementation of the Jordan Strategic Action Plan.
· Provide guidance to the program team regarding tools and strategies to ensure that programming is based on input from communities, a thorough understanding of the context, and technical best practices.
· Work with colleagues in country program, region and HQ to identify funding opportunities and develop competitive, responsive proposals that meet internal standards, apply IRC’s global strategy and are donor compliant; meet with donors to discuss current and potential funding opportunities.
· Through the provision of leadership support to the in-country programming teams, and in close collaboration with the Finance Team and Grants Unit, develop evidence-based and cost-effective funding applications.
· Work closely with field and operations teams, especially the Deputy Director of Operations to ensure that field activities are closely aligned with programmatic goals.
· Ensures, through consultation with regional, country and operations leadership, that systems are regularly reviewed and in place to support strategic growth.
· Remain abreast of ongoing humanitarian response and funding trends in the region and provide regular updates on these trends and analysis of how they may affect IRC programming.
Staff Performance Management, Learning and Development
· Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting quarterly performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
· Holds high-quality meetings with each direct report on a regular and predictable basis, at least bi-weekly.
· Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
· Promote and monitor staff care, well-being and self-care; approve and manage all time, attendance and leave requests to ensure adequate departmental coverage.
· Look for opportunities to support staff in their career growth, where appropriate. Offer leadership support for successful adherence by staff to IRC’s country and Global HR Operating Policies and Procedures.
· As part of succession plan and nationalization goals, identify, train and develop capability and capacity of a national staff to successfully transition role and responsibilities, by end of assignment.
· Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
· Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
· Work with HR staff to identify and implement recruitment and retention strategies.
Grant Monitoring & Partner Management
· Support Program Coordinators to develop, adapt and implement appropriate monitoring and evaluation systems that enhance program effectiveness and quality.
· Working with the Program Coordinators, ensure appropriate and timely grant spending to achieve program goals, including procurement, use and distribution of supplies and resources.
· Support the submission of timely, accurate and well-written donor reports and other reporting requirements.
Key Working Relationships:
Position Reports to: Country Director
Position directly Supervises: Program and Technical Coordinators
Key Internal Contacts:
§ Country Program: Senior Management Team members across Partnerships, Field Management, Operations, HR, Compliance.
§ Regional Deputy Regional Director and team members Security, Partnerships, Public Affairs, HR, Finance, Supply Chain, Monitoring and Evaluation, ICT4P and others
§ HQ: Program Quality and Technical Units, Advocacy, Strategy and others as needed
Key External Contacts:
§ The Jordanian Government
§ Public and Private Donor Agencies
§ International and National NGOs
§ UN agencies
§ Partner Organizations
· Graduate degree in International Development/Studies, Emergency Management, Public Health, or other relevant field
· 10 years of progressively responsible professional experience managing complex multi-sectoral humanitarian programming.
· Experience interacting with global communities of practice in applicable program areas.
· Previous experience in an emergency or conflict-afflicted setting is required.
Demonstrated Technical Skills:
· Successful leadership experience managing a multi-disciplinary team and cross-cultural dynamics.
· Successful management of multi-site operations.
· Conversant in best practices in humanitarian interventions across programmatic sectors. Strong familiarity with IRC’s core programming areas in Jordan, including Protection, WPE, CP, ECD, Health, and Economic Recovery and Development
· Design, implementation, and management of highly sophisticated M&E systems.
· Demonstrated ability for rapid, accurate analysis of complex issues, strong decision-making, and translation of programmatic priorities into operational strategies.
· Repeated, successful experience delivering appropriate levels oversight for a portfolio consisting of a variety of complex, high-value donor-funded projects.
· Superior diplomatic and coordination skills are essential, both for internal coordination and for working with key stakeholders
· Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes.
· A keen understanding of political complexities in the Middle East region.
Demonstrated Managerial/Leadership Competencies:
· Excellent leadership and management skills including coaching, mentoring and managing teams
· Superior oral and written communication skills, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.
· Extensive representation and fundraising success, including prior experience with European, US and international donors.
· Established capacity to deal with ambiguity in stressful situations.
· Strong commitment to IRC’s vision, mission and core values.
· Proven ability to design and lead training engagements with staff and partners to enhance skills and adapt to changing program demands.
Fluency in spoken and written English & Arabic
Computer/Other Tech Requirements:
· Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint.
· Familiarity with file sharing systems such as SharePoint desirable.
Ability to Travel: Up to 50% throughout region and to HQ and other regions for workshops, conferences or other meetings
Standards of Professional Conduct
The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.**
Attention Returning National Candidates
IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.
The overall security situation in Jordan is relatively calm, especially in Amman. The Jordanian government is stable, and civil unrest is largely peaceful. However, Jordan’s generosity in hosting refugees from Palestine, Iraq and now Syria have created huge strains on the country’s economy and infrastructure. The IRC office is in a modern professional building.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. **