UN Women: Manager Platform and Service Delivery
New York City (United States of America)
UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.
The Information Systems and Telecommunication (IST) Office located in the Division of Management and Administration, is responsible for the strategic planning and development of information and telecommunication systems and services, ICT solutions, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability and quality of performance of information and telecommunications systems and services globally in all UN Women offices.
The IST Office strategically outsources significant parts of its infrastructure to commercial vendors as well as UN system partners. UN Women is fully leveraging cloud solutions for all core corporate hosting needs, including Office365 and Microsoft Azure. Operations of cloud hosted solutions as well as core network components are outsourced to United Nations International Computing Centre (UNICC).
This position will take the lead in overseeing corporate infrastructure including centrally hosted cloud services (SaaS, PaaS, IaaS), global networks and telecommunications, identity and directory services, personal computing services and service desk operations. A core objective is to ensure reliable, secure and cost effective operation of UN Women’s global infrastructure, recognizing the importance of agile and service oriented delivery to business users as well as the importance of a DevOps mindset in collaborating with Applications and QA functions to ensure fast time to market of well-engineered and cost effective solutions.
Under the overall guidance and direct supervision of Chief, Information Systems & Telecommunications Office, the incumbent’s key responsibilities include (1) managing the operations of centrally hosted Cloud services; (2) overseeing identity and access management services; (3) managing global operations, networks and telecommunications; and (4) providing management, oversight, and planning to the Section.
Duties and Responsibilities
Manage the operations of centrally hosted Cloud services (SaaS, PaaS, IaaS):
- Manage and maintain Cloud-based infrastructure for Enterprise applications and ICT services on Microsoft Office365 (SaaS) and Azure Cloud environments (PaaS, IaaS) with key objectives in the areas of availability, capacity, scalability, performance and security management;
- Collect, analyze and report on availability, capacity and performance metrics for infrastructure health;
- Maintain performance and capacity at target operating thresholds aligned to best practices;
- Work closely with development teams, vendors and business clients to provide immediate support and issue resolution with a DevOps mindset;
- Ensure technical support to application deployments, building new systems and upgrading and patching existing ones;
- Maintain optimization of environments including upgrades, performance monitoring and system audit tasks;
- Create and maintain documentation of environment design and configurations;
- Implement and maintain Disaster Recovery and Business Continuity measures for Cloud environments.
Identity and access management (IAM) services:
- Design and implement standards and processes for access enforcements and access governance;
- Oversee, architect, design and maintain the authentication, authorization and identity management solutions for corporate business needs;
- Monitor compliance to identity requirements and policies; maintain security and compliance for all systems managed;
- Address business and technical issues involved in deploying, governing, and extending identity services;
- Lead the development of client facing tools to ensure that identity management and information security processes and policies are enforced;
- Develop, maintain, and document Identity Management standards and processes.
Manage global operations, networks and telecommunications:
- Oversee the design and operation of HQ and global end user support, including conferencing support, special events support, remote support and desk-side support;
- Oversee the design and operation of global information worker platform and personal computing devices, including global conferencing and online meeting services, office suite tools and personal computing device configurations (PC, laptops, phones, tablets etc), software installation and patch management;
- Oversee the design and operation of the HQ and global network to provide a reliable and secure network infrastructure used to deliver telecommunications services including voice, video and high speed data;
- Research emerging technologies and make appropriate recommendations to improve network performance, security and reliability.
Provide management, oversight and planning support to the Section:
- Contribute technical inputs to the development of corporate ICT strategy and annual workplans to meet the organization's business goals and information technology requirements;
- Develop strong ties with applications development team to ensure an agile yet structured DevOps approach;
- Manage and oversee IT projects including new system implementations and system upgrades;
- Develop and implement ICT policies and standards including architecture, security, and disaster recovery, procurement and service provision;
- Manage procurement/lease strategy of IT computers and hardware, and maintenance of license and asset management process and systems;
- Negotiate and set Service Level Objectives and Agreements (SLOs and SLAs) with partners, vendors and business units, as appropriate;
- Select and manage external vendors and contractors; negotiate and maintain ongoing contracts;
- Oversee and ensure the provision of outstanding IT customer service to internal end users;
- Recommend and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices;
- Coordinate with UN Women country offices to guide and ensure the implementation of ICT standards, quality control and change management globally.
Key Performance Indicators:
- Maintaining agreed service levels for uptime and reliability of centrally hosted platforms and applications;
- Optimal cost utilization of resources in the Office 365, Azure and other hosted environments;
- Maintaining agreed service levels for overall user satisfaction with personal computing devices and service desk services;
- Continuously improves IT platforms and services.
- Respect for Diversity.
- Awareness and Sensitivity Regarding Gender Issues;
- Creative Problem Solving;
- Effective Communication;
- Inclusive Collaboration;
- Stakeholder Engagement;
- Leading by Example.
Please visit this link for more information on UN Women’s Values and Competencies Framework: https://www.unwomen.org/-/media/headquarters/attachments/sections/about%20us/employment/un-women-values-and-competencies-framework-en.pdf?la=en&vs=637
- Strong client orientation;
- Strong project management skills; knowledge of project management standards, preferably PRINCE2;
- Excellent analytical and coordination skills;
- Proven ability to manage large and complex projects in an expeditious manner;
- Exceptional management, organizational, and administrative skills to permit simultaneous and successful execution of project activities and liaise effectively with multiple counterparts on a continual basis in accordance with the time line of the project and its objectives;
- Ability to raise awareness of the potential of information technology and knowledge management, promoting wider corporate and program usage of computer systems and applications;
- Ability to provide input to business process re-engineering, elaboration and implementation of new systems.
Required Skills and Experience
- Master’s degree in information technology, computer science, business administration or other related discipline is required.
- A first-level university degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.
- At least 7 years of progressively responsible experience most of it at the managerial level in:
- Managing IT projects;
- Managing a diverse team of IT specialists;
- Delivering global IT services in a highly decentralized environment;
- Operating servers and hosting environments for a global organization.
- Fluency in English is required;
- Knowledge of the other UN official working language is an asset.
All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from https://www.unwomen.org/-/media/headquarters/attachments/sections/about%20us/employment/un-women-p11-personal-history-form.doc?la=en&vs=558. Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.
In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.