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ICT Associate (Digital Solutions Management)

New York City (United States of America)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: New York City (United States of America)
  • Grade: LICA-6, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Information Technology and Computer Science
    • Administrative support
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2021-01-18

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Background Information - Job-specific

This position is part of a time-bound, inter-departmental and cross-functional project team – located in the Executive Office of the United Nations Secretary-General (EOSG) – that implements data-driven digital solutions to enhance decision-making, performance and efficiency across all business processes in the Office. 

Blending consulting, analytics and information management skills, the team collaborates with the Office of Information and Communications Technology (OICT), to support all units in EOSG in leveraging innovative, data-driven and digital workflows in their day-to-day operations.

UNOPS is expected to provide data and analytics services, in collaboration with the EOSG. The incumbent of this position will be part of UNOPS personnel and under its full responsibility.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager or designated individual, the incumbent will work with the Associate Programme Management Officer in the EOSG Strategic Planning and Monitoring Unit to:

  • Support business units in identifying needs, mapping business processes and co-designing digital solutions or analytics products;  

  • Support the development, programming, testing and implementation of new sites, forms, workflows, and document management processes, using primarily Microsoft 365 technologies (e.g. SharePoint Online, Teams, Power Automate, Power Apps, Forms, Power BI) and other content management systems;

  • Build, test and modify prototype solutions based on user specifications, including liaising with diverse business units to initiate requests and communicating requirements with IT colleagues;

  • Provide support for deployed solutions, including version management, data recovery and ongoing reviews with users to respond to their requests;

  • Prepare technical and user documentation for deployed applications and systems, as well as training materials and presentations;

  • Process administrative actions and resolve issues related to project implementation, e.g. organization of and participation in training, procurement of products and services, etc.;

  • Conduct research on new technologies, keep abreast of developments in the field, and assist in testing and evaluating new products and technologies, as requested;

  • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Monitoring and Progress Controls

The work of the ICT Associate (Digital Solutions Management) directly impacts delivery of services of EOSG and OICT, as well as the performance of services implemented in field missions and headquarters. EOSG and OICT will ensure that proper processes and methodologies are followed and implemented according to the latest industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations

Education/Experience/Language requirements

* Female candidates are strongly encouraged to apply.  Candidates with no United Nations or UNOPS experience are strongly encouraged to apply.


  • High school diploma or equivalent.

  • A University degree in Management, Business, Analytics, Computer Science, Information Systems, Public Administration, International Relations or related field is an asset or advantage and may replace some of the required number of years of experience.

Work Experience 


  • A minimum of six (6) years of experience in management consulting, business process improvement or change management support in larger organizations, a minimum of two (2) years of relevant experience is required with a first level university degree (Bachelor’s degree or equivalent);

  • A minimum one (2) years of experience in data management, analytics, digital workflow and solutions design, or similar area;

  • A minimum of one (1) year of practical experience in interfacing with stakeholders, leading meetings, communicating complex concepts in compelling presentations and promoting buy-in;


  • Ability to process high-level business problems and develop precise client-focused technological or analytical solutions;

  • Experience in agile development, quality assurance, information management or user interface design;

  • Demonstrated proficiency in Microsoft workflow and knowledge management technologies (e.g. SharePoint, Teams, Power Automate, Power Apps, Forms, Excel, etc.),

  • Demonstrated proficiency in self-service analytics applications (e.g. Microsoft Excel, Power BI, Tableau);

  • Experience with SQL, Python, Microsoft DAX, Microsoft mQuery/PowerQuery, web development techniques (HTML/CSS/JavaScript/.NET);

  • Passion for the United Nations, incl. global agendas on sustainable development, climate, peace, human rights.


  • Fluency in English (read, write, speak) is required for this post.

  • Knowledge of one or more official UN languages will be considered an asset.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

  1. Contract type: Individual Contractor Agreement (ICA) 
  2. Contract level: Local Individual Contractor Agreement (LICA 6)
  3. Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)

For more details about the ICA contractual modality, please follow this link: 

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster 

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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