ICT Associate (Digital Solutions Management)

This position is part of a time-bound, inter-departmental and cross-functional project team – located in the Executive Office of the United Nations Secretary-General (EOSG) – that implements data-driven digital solutions to enhance decision-making, performance and efficiency across all business processes in the Office. 

Blending consulting, analytics and information management skills, the team collaborates with the Office of Information and Communications Technology (OICT), to support all units in EOSG in leveraging innovative, data-driven and digital workflows in their day-to-day operations.

UNOPS is expected to provide data and analytics services, in collaboration with the EOSG. The incumbent of this position will be part of UNOPS personnel and under its full responsibility.

Under the overall supervision of the UNOPS Senior Programme Manager or designated individual, the incumbent will work with the Associate Programme Management Officer in the EOSG Strategic Planning and Monitoring Unit to:

• Support business units in identifying needs, mapping business processes and co-designing digital solutions or analytics products;  

• Support the development, programming, testing and implementation of new sites, forms, workflows, and document management processes, using primarily Microsoft 365 technologies (e.g. SharePoint Online, Teams, Power Automate, Power Apps, Forms, Power BI) and other content management systems;

• Build, test and modify prototype solutions based on user specifications, including liaising with diverse business units to initiate requests and communicating requirements with IT colleagues;

• Provide support for deployed solutions, including version management, data recovery and ongoing reviews with users to respond to their requests;

• Prepare technical and user documentation for deployed applications and systems, as well as training materials and presentations;

• Process administrative actions and resolve issues related to project implementation, e.g. organization of and participation in training, procurement of products and services, etc.;

• Conduct research on new technologies, keep abreast of developments in the field, and assist in testing and evaluating new products and technologies, as requested;

• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Monitoring and Progress Controls

* Female candidates are strongly encouraged to apply.  * Candidates with no United Nations or UNOPS experience are strongly encouraged to apply.


Education 

• High school diploma or equivalent.

• A University degree in Management, Business, Analytics, Computer Science, Information Systems, Public Administration, International Relations or related field is an asset or advantage and may replace some of the required number of years of experience.

Work Experience 

Required:

• A minimum of six (6) years of experience in management consulting, business process improvement or change management support in larger organizations, a minimum of two (2) years of relevant experience is required with a first level university degree (Bachelor’s degree or equivalent);

• A minimum one (2) years of experience in data management, analytics, digital workflow and solutions design, or similar area;

• A minimum of one (1) year of practical experience in interfacing with stakeholders, leading meetings, communicating complex concepts in compelling presentations and promoting buy-in;

Desirable:

• Ability to process high-level business problems and develop precise client-focused technological or analytical solutions;

• Experience in agile development, quality assurance, information management or user interface design;

• Demonstrated proficiency in Microsoft workflow and knowledge management technologies (e.g. SharePoint, Teams, Power Automate, Power Apps, Forms, Excel, etc.),

• Demonstrated proficiency in self-service analytics applications (e.g. Microsoft Excel, Power BI, Tableau);

• Experience with SQL, Python, Microsoft DAX, Microsoft mQuery/PowerQuery, web development techniques (HTML/CSS/JavaScript/.NET);

• Passion for the United Nations, incl. global agendas on sustainable development, climate, peace, human rights.

Language:

• Fluency in English (read, write, speak) is required for this post.

• Knowledge of one or more official UN languages will be considered an asset.

1. Contract type: Individual Contractor Agreement (ICA) 
2. Contract level: Local Individual Contractor Agreement (LICA 6)
3. Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster 

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.