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Principal Examiner (English/Japanese)

Geneva (Switzerland)

  • Organization: WIPO - World Intellectual Property Organization
  • Location: Geneva (Switzerland)
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Communication and Public Information
    • Translations and Languages
  • Closing Date: 2021-02-02

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IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

 

1.      Organizational Context

 

  1. Organizational Setting
     
    The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector.  The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and for delivering high-quality customer services to PCT users in all 10 official PCT publication languages.
     
  2. Purpose Statement
     
    The incumbent is a focal point for customer services and IT-related issues and acts as formalities examination expert for complex and contentious cases.
     
  3. Reporting Lines
     
    The incumbent works under the supervision of the Operations Team Coordinator.
     
     
  4. Work Relations
     
    The incumbent liaises frequently with external customers, PCT legal and IT specialists.
     
     

2.      Duties and Responsibilities

 

The incumbent will perform the following principal duties\:

 

a.   Serve as focal point for a number of "key accounts" (major applicants), managing customer relations and ensuring a high level of customer service in terms of quality, efficiency and timeliness for international patent applications;  examine complex and contentious international applications and reply to queries on complex examination and procedural issues ensuring legal accuracy, and on the continuing development and use of IT tools.

 

b.   Based on survey results, feedback from users, and issues raised by formalities examiners, draft inputs for the update and continuous development of the knowledge base;  ensure knowledge sharing within the team.

 

c.   Identify training needs for team members and propose training plans to the Operations Team Coordinator for approval, particularly training in relation to rule changes and developments in IT tools;  provide on-the job training and coaching and monitor quality through regular testing;  inform the Operations Team Coordinator of issues identified.

 

d.   Bring recurrent issues raised by users or deficiencies in work processes or IT tools to the attention of the Operations Team Coordinator;  engage with Principal Examiners and relevant communications and IT staff to identify measures to improve customer services to stakeholders.

 

e.   Keep abreast of changes in the PCT, in particular changes in the regulatory framework and developments relating to IT tools used for processing and formalities examination, publication preparation and customer services.

 

f.    Compile and analyze workload and productivity statistics and make proposals to Operations Team Coordinator on how to increase efficiency and timeliness of work outputs.

 

g.   Participate as a resource person in seminars and other events when required.

 

h.   Perform other related tasks, including acting on behalf of the Operations Team Coordinator as required.

 

 

3.      Requirements

 

Education

Essential

First-level university degree.

 

Experience

Essential

At least three years of relevant professional work experience, including in an IP office or comparable working environment.  Experience with formalities examination of patent applications.  An advanced university degree may be accepted in lieu of two years of experience.

 

Desirable

Experience working in a customer service role.

 

Language

Essential

Excellent written and spoken knowledge of English and Japanese.

Desirable

Knowledge of other PCT publication languages.  The PCT publication languages are\: Arabic, Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.

 

Job Related Competencies

Essential

Excellent understanding of the PCT and ability to explain or provide training on the rules, regulations and procedures governing the area of work.

 

Ability to use IT tools and systems used for data capture and transmission, quality control and customer services.

 

Client orientation, with the ability to deliver high quality client services with a focus on improving service execution, delivery and outcomes.

 

Results-oriented.

 

Excellent time management and work organization skills;  highly adaptable to new environments, tasks and demands.

 

Excellent analytical and problem-solving skills.  Integrity in dealing with confidential and sensitive data.

 

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

 

 

4.      Organizational Competencies

 

  1. Communicating effectively.
  2. Showing team spirit.
  3. Demonstrating integrity.
  4. Valuing diversity.
  5. Producing results.
  6. Showing service orientation.
  7. Seeing the big picture.
  8. Seeking change and innovation.
  9. Developing yourself and others.
     
     

5.        Information

 

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

 

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the January 2021 rate of 90.4%

 

P2

 

 

Annual salary

      $47,895

 

Post adjustment

      $43,297

 

Total Salary

      $91,192

 

Currency USD

 

 

         

 

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of one year, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

___________________________________________________________________

 

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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