Lead Consultant for reporting on trends of annual citizen satisfaction in MEG partner LGs over a four-year period
Home Based - May require travel (Home Based)
NOTE: Signed Offeror’s Letter to UNDP Confirming Interest and availability - https://www.ba.undp.org/content/dam/bosnia_and_herzegovina/docs/Operations/Jobs/Offerors%20Letter%20to%20UNDP%20Confirming%20Interest%20and%20Availability.docx - Letter to UNDP Confirming Interest and Availability.docx - to be sent to e-mail firstname.lastname@example.org with Subject: Job ID 96285.
Financed by the Government of Switzerland and implemented by the United Nations Development Programme (UNDP), the Municipal Environmental and Economic Governance (MEG) Project is a 12-year intervention launched in 2016, in the domain of local governance in Bosnia and Herzegovina. The Project’s overall goal is defined as follows: Local governments (LGs), assigned with appropriate competences and finances, have improved their democratic governance, apply sound public policy and performance management systems, and provide public services in an inclusive, effective and efficient manner, particularly those related to economic and environmental sectors. The expected concrete improvements the Project will contribute to are clustered in three outcomes, as follows:
- Outcome 1: Supported local governments apply effective development management systems characterized by stronger oversight of the legislative and greater accountability towards the citizens.
- Outcome 2: Citizens and businesses in target localities benefit from good quality services provided by LGs in the economic and environmental sectors.
- Outcome 3: Improved regulatory framework at higher and local government levels.
The Project’s territorial focus is on the North-West part of the country (including Una-Sana Canton and Prijedor region) and the North-East region (the wider Doboj-Tuzla area), covering 18 partner LGs: Bihac, Bosanska Krupa, Cazin, Doboj, Gracanica, Gradacac, Gradiška, Kalesija, Kostajnica, Kozarska Dubica, Prijedor, Prnjavor, Sanski Most, Tešanj, Teslic, Tuzla, Velika Kladuša and Žepce.
The Project is implemented in partnership with the Ministry of Foreign Trade and Economic Relations of Bosnia and Herzegovina, the Ministry of Development, Entrepreneurship and Crafts of the Federation of Bosnia and Herzegovina (FBiH), the FBiH Ministry of Agriculture, Water Management and Forestry, the Ministry for Administration and Local Self-Government of Republika Srpska (RS), the RS Ministry of Agriculture, Forestry and Water Management and both entity Associations of Municipalities and Cities (AMCs).
In its earlier stages and within its Local Government component, MEG Project assisted partner LGs in introduction of annual Citizen Satisfaction Surveys (CSS), using the Project developed Methodology that used specific questionnaires to collect and assess citizen satisfaction with municipal and public services. First annual satisfaction survey was organised by the MEG Project in 2016 and served as a baseline for citizens’ satisfaction with public services.
All partner LGs introduced this activity as a regular annual practice, endorsed by their municipal/city councils. However, some partner LGs opted to add or amend some questions to ensure that they better respond to their citizens’ needs. Hence, not all questionnaires are the same in a sense that they have all gone through some level of modification once the ownership of the Methodology and overall citizen satisfaction survey process was transferred to partner LGs in 2017.
The primary objective of this consultancy is to produce an analysis impression (ideally time-series analysis of available data) of changes in the citizens’ perception among 18 partner LGs, i.e. comparison of results over the period of five consecutive years (2016 to 2020). This can be done either by collecting historical survey databases and/or annual citizen satisfaction reports from 18 partner LGs, depending on which is available, more relevant, and feasible. The Report needs to be prepared in local languages.
 Methodology for the survey was developed by the MEG Project and is available at: https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:a73dd96a-9fb1-46aa-a345-2787a31e0988
 Original citizen satisfaction questionnaire can be found at https://undp.sharepoint.com/:w:/r/teams/BIH/MEG/_layouts/15/Doc.aspx?sourcedoc=%7BBF8E1789-1A7D-4D15-8805-77FFE28E9E6F%7D&file=Citizen_Questionnaire%20Final%20ENG.doc&wdLOR=cD8649FC6-B814-45B9-BFE7-F92AA5FB1115&action=default&mobileredirect=true
Duties and Responsibilities
As the basis for his/her work, the Lead Consultant will become familiar with the relevant Citizen Satisfaction Survey (CSS) Methodology developed by the MEG Project, initial CSS questionnaire, sample CSS database from 2016, generic CSS report for administration and some of the currently used LG questionnaires. These inputs will be provided by the Project.
As the 2020 is very specific year due to global Covid-19 pandemic and country lockdown, social distancing, economic insecurities, increased social and economic inequalities, the appropriate approach to 2020 data will be designed prior to the presentation of the proposed approach. To this date, some MEG partner LGs have initiated the CSS and some are still planning to do so. The survey methodology might have been be altered in some partner LGs with less citizens physically visiting the LG premises and seeking assistance.
The expected CSS analysis overview report (ideally time series analysis) should provide necessary insight in citizen satisfaction perception change over the life of the Project while focusing on different groups of citizens (age, gender, vulnerable groups). The Report should also provide information on the highest/lowest perception progress among different groups of partner LGs (based on the cluster, entity, size etc.).
The Consultant is expected to firstly perform a desk review of the background documentation, get him/herself acquainted with the relevant Citizen CSS Methodology developed by the Project, initial CSS questionnaire, sample CSS database from 2016, generic CSS report for administration and some of the currently used LG questionnaires. These inputs will be provided by the Project.
The Lead Consultant is expected to, together with another Consultant that will be hired as support, collect all other necessary inputs from 18 MEG partner LGs - with very limited assistance of the Project team. Lead Consultant is expected to guide the Consultant throughout the consultancy and to, after the initial desk review, present the proposed approach to the Project team.
Once the proposed approach is accepted by the Project team, the Lead Consultant, with the assistance of the Consultant, will lead steer the overall activity and work on production of a comprehensive overview report on the changes in citizens’ perception over the period of 2016-2020 in MEG partner LGs (hereinafter: the Report). Special focus will be given to analysis of annual perception change among different age groups, different gender, and different social (vulnerable) groups, as per the questions and categories outlined in the questionnaire.
Once the methodological approach and the layout of the Report is defined by the Lead Consultant, agreed with the Consultant and vetted by the Project team, the Lead Consultant together with the Consultant will remain in direct communication with MEG partner LGs in order to collect all the necessary data. Should collection of the data be obstructed, the Project team may interfere to facilitate data and thus timely production of the final Report.
Task 1: Desk review and approach presentation
After the initial desk review of relevant documentation provided by the MEG Project and consultation with the Consultant, the Lead Consultant is expected to prepare and deliver a short presentation on the proposed approach to development of the Report.
The Lead Consultant will work closely with the Consultant during the development and realisation phase.
It is envisaged that this task will be delivered by 15 February 2021 and the level of effort will not exceed 7 expert days.
Task 2: Data-collection
Once the proposed approached is vetted and accepted by the MEG team, the Lead Consultant will, together with the Consultant, work on collection of the necessary annual CSS databases and reports from partner LGs. Project team will ensure that partner LGs are aware of the forthcoming obligations they have towards the completion of this activity.
It is envisaged that this task will be delivered by 22 February 2021 and the level of effort will not exceed 7 expert days.
Task 3: Finalisation of the draft Report and PowerPoint Presentation
The Lead Consultant is expected to solely organise the preparation of the draft Report by giving the Consultant appropriate responsibilities and deadlines. Draft Report needs to be submitted to the Project Team for final approval and needs to be presented in the form of PowerPoint (PPT) presentation in local language, after which a Q&A session will be organised with the Project Team. Based on potential specific suggestions from the Project team, the draft Report may be altered to accommodate for these improvements.
It is envisaged that this task will be delivered by 8 March 2021 and the level of effort will not exceed 11 expert days.
Task 4: Preparing the final Report
Once prepared by the Lead Consultant, with the assistance of the Consultant, the Final report needs to be accepted by the Project team. This can be done once all the recommendations received from the Project team are taken into the consideration.
The Final report will also be presented in the form of a comprehensive Power Point presentation, while the actual power point presentation delivery, in the interest of time efficiency, will focus only on the accommodated changes when compared to the draft Report version and will be delivered by the Consultant team. The final PPT presentation of the Report will be prepared in English.
It is envisaged that this task will be delivered by 15 March 2021 and the level of effort will not exceed 5 expert days.
Deliverables / Outputs
# of Days per Task
Task 1: Desk review and approach presentation•Desk review finalised and PowerPoint presentation on proposed approached prepared and delivered to the MEG Project team for approval.
February 15, 2021
Task 2: Data-collection•All necessary data including the annual databases and annual CSS reports from partner LGs collected.
February 22, 2021
Task 3: Finalisation of the draft Report and PowerPoint Presentation•Organised the production of the draft Report by giving the Consultant appropriate responsibilities and deadlines.•Finalised draft Report and submitted to the Project Team for final approval.•Prepared and delivered PowerPoint presentation and participated in a Q&A session with the Project Team.•Finalised the Report.
March 8, 2021
Task 4: Preparing the final Report• Final report prepared, in the form of a comprehensive Power Point presentation submitted and accepted by the Project team.• Power point presentation on final Report delivered in local languages.
March 15, 2021
Corporate Responsibility and Teamwork:
- Demonstrates commitment to UNDP’s mission, vision and values;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Plans, prioritizes and delivers tasks on time.
- Strives for and promotes excellence in performance continually;
- Participates effectively in a team-based, information-sharing environment, collaborating and cooperating with others;
- Recognizes and responds appropriately to the ideas, interests, and concerns of others;
- Ensures others’ understanding of, involvement in, and adaptation to a change process.
- Plans and procedures quality results to meet established goals.
- Formulates written information clearly and persuasively;
- Shares information openly with co-workers and partners while using discretion to protect confidences;
- Strong communication skills;
- Presents information in a clear and articulate manner.
Job Knowledge and Expertise:
- Sound knowledge of the M&E,
- Strong analytical skills;
- Strong presentation skills;
- Advanced writing skills,
- Strong facilitation and coordination skills;
- Executes day-to-day tasks systematically and efficiently;
- Initiative and sound judgment.
- General understanding and familiarity with the local administration, environment and strategic development terminology will be considered an asset.
Required Skills and Experience
- University degree in Mathematics, Statistics, Economics or relevant field.
- Master’s degree would be considered an asset.
- At least 5 years of demonstrated experience with data collection and analysis related to the economic and social parameters at state, regional or municipal level.
- At least 3 years of demonstrated experience in production of statistical analysis and reports.
- At least 3 years of demonstrated ability to plan and undertake analysis and research, relying on both quantitative and qualitative methods;
- Experience in provision of technical assistance to government employees will be considered an asset.
- Proven presentation skills.
Qualifications as stated in the ToR
max 10 points (6 points relevant BSc/BA, +up to 2 points for relevant MSc/MA; + up to 2 points for relevant PhD).
Relevant professional experience
max 20 points
Technical Evaluation Criteria
Rating based on Qualifications
Experience with data collection and analysis related to the economic and social parameters at state, regional or municipal level. (Minimum 5 years)
Experience in production of statistical analysis and reports (Minimum 3 years).
Demonstrated ability to plan and undertake analysis and research, relying on both quantitative and qualitative methods; (Minimum 3 years)
Experience in provision of technical assistance to government employees will be considered an asset.
Proven presentation skills
Individual will be evaluated based on the following methodology:
When using this weighted scoring method, the award of the contract should be made to the candidate whose offer has been evaluated and determined as:a) responsive/compliant/acceptable, andb) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.
- * Technical Criteria weight-70%
- * Financial Criteria weight- 30%
Interested candidated must submit the following documents/information to demonstrate their qualifications:
- Sample of a training module developed earlier on.
Please scan all above mentioned documents and upload as one attachment only online through this website.
- For an assignment requiring travel, consultants of 65 years or more require full medical examination and statement of fitness to work to engage in the consultancy.
- Due to large number of potential applicants, only competitively selected candidates will be contacted for remaining steps of the service procurement process.
- Fluency in English and official languages of the people of BH.