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Assc Info Mgmt Officer

Amman (Jordan)

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Amman (Jordan)
  • Grade: Level not specified
  • Occupational Groups:
    • Managerial positions
    • Information Technology and Computer Science
  • Closing Date: 2021-01-24

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Candidates must meet the essential minimum requirements of the position and must be nationals of the country. Associate Information Management Officer

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern.

Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country  and regional offices.

They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.

Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders - including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.

Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.

Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Coordinate data and information management activities:
- Participate in the data and information management team and activities.
- Contribute to the design and implement data strategies and systems.
- Assist the data team and others communicate the status, value, and importance of data.
- Support the collection, storage, management and protection of data.
- Support consolidation of data systems, including the interoperability of operational data and systems.
- Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
- Support the coordination with HQ, external and regional partners on data and information management efforts
- Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.
- Support data security, data protection and responsible data-sharing.

Support offices with data and information management:
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
- Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.
- Provide technical and training support to operations.
- Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.
- Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.
- Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.

Undertake data and information management activities at the Global/Regional/Country level:
- Help consolidate data and information for country, regional and global analysis.
- Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
- Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
- Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
- Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.
- Support the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators, templates, maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Undertake geospatial and statistical analysis.
- Provide population movement tracking systems and other population data systems.
- Support web-based data portals.
- Support solutions for meeting `communication with communities¿ information and data needs.

Work in close collaboration with:
- All staff to further data literacy and assist in interpretation the data;
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR;
- Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC);
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
- Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans;
- Protection staff on the design, implementation and analysis of protection and case monitoring systems;
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption;
- Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
- Senior management to understand and serve their information and knowledge needs.
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Social Science;
Information Management;
Physical Science;
Data Science;
Computer Science;
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Not specified
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Experience with data sharing, data management and data analysis to support policy formulation and implementation.
Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.
Functional Skills
DM-Data collection methodologies;
DM-Data Management;
DM-Database Design & Development;
MS-Data Collection Analysis;
DM-Metadata Creation & Management;
MS-Statistics Analysis
DM-Open Source Software & Data;
DM-Population census and econometrics;
DM-Protection Data Management Systems;
DM-ArcGIS (Geographic SP-Topographic Surveying Information System);
SP-Mapping Software;
DM-Cartographic Skills;
SP-Design tools such as Global Positioning System (GPS)
PR-Cluster Information Management Tools, Resources and Approaches;
PG-Needs Assessment and Response Analysis;
¿ Data governance, quality assurance and preservation
¿ Data Interoperability
¿ Data science methodologies
¿ Development of and revision of data standards
¿ Qualitative data analysis
¿ Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements:

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies:
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies:
Empowering and Building Trust

Cross-Functional Competencies:
Analytical Thinking
Innovation and Creativity
Technological Awareness CONSENT
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
See below for this postion's Operational Context
======================================================================================================== Resettlement remains the primary durable solution for refugees in Jordan and continues to represent an important strategic protection tool. Despite limited access to refugees in 2020 due to the COVID pandemic, the establishment of remote resettlement procedures ensured that resettlement submissions continued and all opportunities for durable solutions were not lost. Resettlement quotas in 2021 are expected, as a minimum, to remain at the rate of 5,500. It is also likely that quotas will increase significantly due to the anticipated resumption of the US resettlement program. Jordan will focus on the resettlement of refugees with strong protection needs, such as those at risk of deportation, with disabilities, facing SGBV, and children at risk. Non-Syrian refugees who face heightened protection risks will be increasingly prioritized. Maintaining accurate and up to date v4 proGres entries on all stages of the resettlement process will be essential to ensure accurate data as the foundation for all resettlement case processing and prioritisation.

Expanded access to complementary pathways will also be pursued in collaboration with partners to enable refugees to contribute to their own solutions through the harnessing their capacities and skills. To do so, UNHCR will continue to test new casework models incorporating protection safeguards. Opportunities will be expanded through further investment to broaden partnerships, improve coordination, build capacity and evidence on complementary pathways, and to engage with refugees to share information.

While returns will continue to be an important part of the solutions trajectory going forward, the numbers are likely to remain comparably low in the foreseeable future. UNHCR neither promotes nor facilitates the return of Syrian refugees, it continuously seeks ways to better support those refugees who wish to exercise their right to return, while monitoring developments which may contribute to future opportunities for voluntary repatriation in safety and dignity. UNHCR¿s role will remain centred on return counselling, confirmation of voluntariness, return monitoring, liaison with authorities at all levels on returns, information provision on returns, data collection and analysis, such as on intentions, but also with regard to specific thematic areas, such as civil documentation or HLP, ongoing inactivation of return cases and assistance in exceptional cases in line with UNHCR¿s regional return strategy of 2018. For non-Syrian refugees, return-related activities currently remain limited to basic counselling. Surveys on refugees¿ intentions to return to Syria are planned in the first and third quarters of 2021.

The Associate Information Management Officer will lead on data, logistics, and technical support for all solutions. Priorities will include:
- Data management, analysis and profiling for all solutions ¿ including resettlement identification, cps profiling, returns intentions surveys and monitoring returns trends.
- Design, implementation and management of case monitoring systems ¿ data clean up, RST case tracking, case audits, and roll out of vol rep and cps v4 modules.
- Technical support for resettlement submissions ¿ by facilitating remote video interviews for UNHCR and RST countries, implementing new system for electronic upload of resettlement submissions to US, preparing exit permits for cases departing on resettlement (likely to increase to US).
- Technical solutions for communication with refugees ¿ filtering and responses to IVR counselling requests, mobile application for refugees to check resettlement status and smart information sharing with refugees on cps opportunities. Job closing date for this job opening is 24 January 2021
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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