CRM Project Management Advisor (Retainer)

The needs of people in humanitarian emergencies and development contexts are bigger than ever before, and many people are vulnerable to social inequality, conflict, natural disasters, and displacement. With slow progress towards political solutions, many crises have become protracted, exacerbating human suffering. In light of these trends, ongoing systemic reforms have placed a specific focus on collective multi-stakeholder action, strengthened coordination, and collaboration across the humanitarian-development-peace spectrum by in-country leadership.

The Global Executive Leadership Initiative (GELI) was established in April 2020 as an initiative that serves the international system. GELI is hosted by UNOPs and managed by a global team based in Geneva, Switzerland, and the United States. The GELI training programmes are being co-designed by GELI with experts and partners that have been identified to support the design and delivery. 

GELI is the first leadership learning programme designed for balanced participation by senior leaders from across the United Nations, non-governmental organizations (NGOs), and the Red Cross and Red Crescent Movement. GELI supports leaders based in countries of operation to develop their leadership skills by providing learning opportunities and facilitating knowledge exchange through a network of senior peers, utilising a safe space to share ideas and identify actionable solutions.

Through its three learning pillars and a robust alumni network, GELI will provide a comprehensive package of continuous learning modules tailor-made to the needs of senior leaders, offering knowledge sharing opportunities and innovative tools. 

Pillar 1:  Executive Leadership Programme Each year, one or more cohorts of up to 30 senior leaders based in countries of operation, with balanced participation from the United Nations, NGOs, and the Red Cross/Red Crescent Movement, will embark on a blended, tailor-made ambitious learning journey. The one-year programme includes three, five-day residencies, with a focus on leadership of the individual, leadership in teams, and transformative leadership. Pillar II: Field-Based Leadership Training In addition to the residential course, GELI will also offer in‑country and remote learning opportunities and support to leaders in humanitarian and development field operations. Pillar III: The Leadership Lab will provide a space to create, reflect and rethink the traditional ways that leadership works in humanitarian, development and peace operations. It will utilise an extensive network of leaders to inspire ‘outside the box’ thinking, exchange of knowledge, stimulate bottom-up innovation, and unleash the talents of the many and diverse range of people working in the humanitarian and development environment with the view to create new approaches to collective leadership, showcase good practices, publish research, and influence policymakers. 

Purpose and Scope of Assignment 

As GELI is standing up its programmes, the GELI Team, to strengthen its efforts to have the necessary technological back-end support structures, including productivity tools and business solutions. To this end, to strengthen the management team of the programme, GELI intends to recruit a Senior Customer Relationship Management (CRM) Project Manager to lead the initiative to institute a GELI CRM solution based on the Salesforce (SFDC) platform. The project will entail working with United Nations Secretariat entities to ensure that the GELI Salesforce instance being set up is interoperable with  existing UN Secretariat Salesforce instances. The scope of the project will include Accounts (organizations and individuals), Contacts, 

Opportunities and Activities for the learning programmes. Additionally, will include Campaigns, fundraising, Donor Agreement management, and potentially Donor Reporting. The Salesforce interaction will be based on the ‘community licence’ to permit GELI staff, course participants, and partners to access and use elements of Salesforce as determined by GELI. 

Under the direct supervision of the GELI Deputy, Partnership and Outreach and closely working with the ICT Officer, the advisor will be responsible for managing the successful delivery of the CRM initiative.  The advisor will be expected to be onsite during certain phases of the project. The Project Advisor must have the ability to drive and influence the performance towards reaching project objectives, without direct reporting line control, by:
System Development

Education 

Master degree in computer science, management information systems, marketing, business administration, or a related discipline;

A first-level university degree (Bachelor’s or equivalent) with additional 2 years of relevant working experience may be considered in lieu of an advanced university degree. 

Work Experience 

• A minimum of 7 years of experience in Salesforce application design, or in web application design leveraging SaaS CRM or related fields is required.

• Experience successfully designing and developing Salesforce applications is required.

• Experience liaising with international institutions, civil societies is preferred.

• Experience in managing Vendors and teams comprising Vendors, internal staff and individual consultants is preferred.

Certifications 

• PMP, PRINCE2 or equivalent project management professional certification will be an asset.

• Holding Salesforce Administrator certification will be an asset.

• Holding Salesforce App Builder certification will be an asset.

• Holding Salesforce Sales Cloud certification will be an asset.

Language  

Fluency and full working knowledge in English is required.

• Contract type: Individual Contractor Agreement (ICA)
• Contract level: International ICA Specialist Level 3 (Contract may be issued as Local ICA Specialist Level 11 based on the duty station of the successful candidate).
• Contract duration: Up to 60 working days within a year. Contract may be renewable subject to programme requirements, funding availability, and satisfactory performance.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.