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IT Associate

Delhi

  • Organization: Jhpiego
  • Location: Delhi
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Communication and Public Information
    • Information Technology and Computer Science
    • Knowledge Management
    • Media
    • Editor
  • Closing Date: Closed

Job id : 159805 Apply by: 04 Mar 2021 Relevant Sectors Communications, IT, Media, Knowledge Management, Editor
IT Associate

Based at New Delhi

Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives, improving health and transforming futures. We partner with governments, health experts and local communities to build the skills and systems that guarantee a healthier future for women and families. Jhpiego translates the best science and practice into moments of care that can mean the difference between life and death for women and families. The moment a woman gives birth; the moment a midwife helps a newborn to breath. Through our partnerships, we are revolutionizing health care for the world’s most disadvantaged and vulnerable people.

In India, Jhpiego works across various states in close collaboration with national and state governments, providing technical assistance in the areas of family planning, maternal and child health, strengthening human resources for health, and non-communicable diseases. These programs are funded by USAID, Bill
& Melinda Gates Foundation, David & Lucile Packard Foundation, Children’s Investment Fund Foundation (CIFF), MSD for Mothers and others.

The IT Associate is responsible for providing service desk support to 200+ users, maintaining the network and server infrastructure. The nature of this work requires an individual who is service-oriented, organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues. The position report to the Senior IT Officer.

Responsibilities:

User Support

• Provide IT support to staff.
• Install and manage software, including updates and license compliance.
• Remedy all issues relating to malware.
• Verify that Microsoft Windows and Software Updates are installed regularly.
• Maintain computers including the replacement of parts.
• Manage & update Jhpiego Intranet portal.
• Experience supporting desktops, laptops, and mobile devices.
• Remote support to India branch offices.
• Maintain network equipment including all switches, wireless access points, and Firewall(s).
• Configure and maintain servers.
• Monitor and run diagnostics to ensure that all systems are running smoothly.
• Maintain network devices including printers and All-in-One Copiers.
• Maintain and regularly test power backup systems (e.g., generators, UPSs, battery arrays).
Backup
• Institute and maintain rigorous and regular back up system for all end-user computers and servers in the office, ensuring that all computers are backed up at all times.
• Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTS process and procedures.

Compliance

• Communicate regularly with the Global IT team to ensure that the Country Office is following Jhpiego IT regulations and best practices.
• Maintain system and configuration change documentation.
• Follow Jhpiego IT Service Management processes (JIRA)
• Maintain inventory of IT hardware and software.
Any other tasks assigned by the supervisor.

Abilities/ Skills:

Understanding of switches, firewalls, access policies and usage of reporting utilities present in the network and server operating systems.

• Maintain system and configuration change documentation.
• Highly developed troubleshooting skills and processes.
• Ability to explain technical issues to a non-technical audience.
• Ability to multitask.
• Good interpersonal skills

Qualifications/Knowledge and Experience:

• A Bachelor degree in Informatics/Computer Science or equivalent knowledge and skills
• At least 5+ years’ experience in a similar role.
• ITIL Foundation Certificate in IT Service Management.
• Preferably MCSE, MCTS, CCNA certifications.
• Experience with Microsoft Windows Server 2008/2012, Active Directory, TCP/IP, Internet connectivity.
• Experience with server hardware from major vendors.
• Experience with VMware ESXi or Microsoft Hyper-V virtualization platforms.
• Sound knowledge of: cabling and wiring standards, network technologies such as DHCP, DNS, and PPP, wireless technologies, network protocols & LAN\WAN topologies (includes Ethernet, Remote Access, TCP/IP and VPN Routing Protocols).

Jhpiego offers highly dynamic and enabling work environment and provides competitive compensation based on experience and background. Interested candidates should submit their application at jhpiegoindiahr@jhpiego.org with a covering note.

Due to high volume of applications, only shortlisted applicants will receive a response from Jhpiego HR.
This vacancy is now closed.
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