Case Worker

Background: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure. In response to the arrival of refugees in Greece in 2015, the IRC has been offering SMS, WASH, Livelihoods and Protection services to children, women and people in need of mental health support. IRC Hellas currently has offices in Athens and on Lesvos, Chios and Samos.

SCOPE OF WORK:

The IRC is running a Child Protection programme in the emergency site of Kara Tepe, aiming to assess the needs on the ground, identify vulnerable children and families and offer child protection case management and/or other child protection activities that will be identified as needs, following the needs assessment. As a part of this programme, multidisciplinary mobile units will be set up. The Case Worker (CW) will be responsible for timely and proper identification of vulnerable children, including UASC, and their families and the provision of quality case management services.

He/she will be responsible for ensuring that all child protection cases receive psychosocial support, are properly followed up and/or referred to the appropriate services.

Reporting lines: The CW reports to the Child Protection Senior Officer.  

Position objectives:

• To ensure vulnerable children are identified and receive individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow ups for an assigned case load of children;
• To provide support to families in the process of case management;
• To organize individual and/or group psychosocial support activities, in cooperation with the other team members;
• To directly work with other social workers and service providers on management of caseload and referrals.

RESPONSIBILITIES:

Technical Quality

• Provide individual case management for children in refugee camps or transit sites in Northern Greece in accordance with all case management steps and related tools and procedures;
• Provide ongoing support to families;
• Offer psychological first aid (PFA) to children and parents/caregivers;
• Communicate regularly other case management and protection staff for updates on achievements and challenges;
• Ensure that offered activities respond to the needs of children and continuously reassess the situation and the needed interventions;
• Ensure activities are safe for children and staff members and liaise with the relevant IRC colleagues in order to assess the safety and security of the interventions;
• Participate into case conferences, working groups, ad hoc workshops and thematic trainings when required;
• Keep all the case files updated and secured;
• Complete all reports in a timely manner;

Grant Monitoring & Reporting

• Provide input for weekly and staff activity reports and support any other reporting needs of the program.

Coordination & Representation

• Directly communicate effectively with other professionals and service providers as part of conducting individual case management;
• Regularly attend child protection meetings at field level.

Professional Standards

• All IRC staff are required to adhere to THE IRC Way Standards for Professional Conduct and the IRC country employment policies.