IT Operations Assistant SC5

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WFP Vacancy Announcement

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

CONDITIONS OF EMPLOYMENT

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

This job is located at WFP Maungdaw Field Office.

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff, or specific support service(s).

JOB PURPOSE

Based on Operation requirements in Maungdaw, IT Operations Assistant is needed to recruit in Maungdaw Field Office due to operate ICT infrastructure and VSAT smoothly and closely monitor and support IT material of office and cover to all staff.

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

• Maintain inventory of material and/or database of information, such as computer related equipment, communications equipment, website content, training material, etc.
• Monitor and maintenance of the local Area Network (LAN) and Wide Area Network (WAN) system to ensure that Network Operating Systems support database, documents, resources and other data files;
• Maintain logs or archives of the information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouse, reports, etc.
• Assist the deployment/ disseminations of standard material, such as computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training materials, etc.
• Assist the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.
• Undertake service, maintenance and repair of servers, user computers and network accessories;
• Resolve a variety of ICT related problems and/or assist in resolution of problems by identifying and forwarding issues to the appropriate person
• Assist in deployment and administration of the corporate messaging system
• Administer user access to systems and databases, monitor system and application usage;
• Monitor and report monthly telephone usage.
• To ensure proper functioning of telecommunication systems.
• Monitor radios during security incidents for security calls and monitor the staff movement as assigned
• Ensure appropriate data and security telecommunications support to WFP staff and critical interagency telecommunication hubs;
• Assist in installation and maintenance of Electrical services for regular and emergency operations, ensuring safe and reliable working environment in accordance to WFP electrical standards;
• Assist 20% of times in the administrative tasks which are not related to IT assigned by the supervisor
• Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Minimum bechalor's degree holder with IT or similar relevant fields.

Experience: At least four years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, Web Design team, telephone maintenance service, e-marketing group, hotline, or similar.

Knowledge and Skills: Advance knowledge of IT related skills.

Language: Fluency in both oral and written in English and Myanmar.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
•  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
•  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
•  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
•  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
•  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
•  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
•  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
•  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
•  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
•  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
•  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
   

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

FUNCTIONAL CAPABILITIES

TERMS AND CONDITIONS

This post is opened for Myanmar Nationals Only.
Applications received after the closing date will not be considered. Only short-listed candidates will be notified.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.